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Hello, I heard a easy way to do it. Most people in China now seems to put 24 Cayenne battery data, then it works. How they EXACTLY did it I dont know. But it seems it is through PIWIS.
Got the car back. It’s covered under Emissions Warranty.
However, I got another LG Chem battery that’s made in 2023, so not sure if I will need another replacement in 4 years.
Great news! Can you please post your service invoice, with your personal information redacted? This helps others when they discuss the issue with service advisors.
When I mentioned the emissions warranty to my service rep he looked at me like I was crazy. SMH
Congrats to you!
Thanks! Before I went to the dealership, I called the SA to ensure if there’s any extended warranty on the battery. I had to ask him 4-5 times until he said yes, it would be covered in warranty if it met the criteria but he didn’t mention what the criteria was and I didn’t push for it over the phone. I got the video from the Technician later on and pretty much their criteria the same as the Technical Information for 12V Lithium-ion battery
I hope LG figured out by now what they originally screwed up and this one lasts longer for you.
We will know in 4 years. I hope they found the root cause and revised it.
Originally Posted by chassis
Great news! Can you please post your service invoice, with your personal information redacted? This helps others when they discuss the issue with service advisors.
I hope this will help others down the road. It really isn’t owners’ fault for such issue and this battery is not cheap at all.
Just to be clear, my car is out of factory warranty and no CPO nor aftermarket warranties.
Last edited by Silververtu; 01-26-2024 at 10:13 AM.
FWIW when I was at Porsche Silver Spring the GM there told me that they had a customer with a dead LiPOS battery and they didn't think it would be covered. But then Porsche replaced it under the emissions warranty. So it has happened more than once.
FWIW when I was at Porsche Silver Spring the GM there told me that they had a customer with a dead LiPOS battery and they didn't think it would be covered. But then Porsche replaced it under the emissions warranty. So it has happened more than once.
Thanks! Before I went to the dealership, I called the SA to ensure if there’s any extended warranty on the battery. I had to ask him 4-5 times until he said yes, it would be covered in warranty if it met the criteria but he didn’t mention what the criteria was and I didn’t push for it over the phone. I got the video from the Technician later on and pretty much their criteria the same as the Technical Information for 12V Lithium-ion battery
We will know in 4 years. I hope they found the root cause and revised it.
I hope this will help others down the road. It really isn’t owners’ fault for such issue and this battery is not cheap at all.
Just to be clear, my car is out of factory warranty and no CPO nor aftermarket warranties.
That's good information. Could you please post a copy (photo with your phone) of the actual service invoice which identifies work codes and part numbers? This is what others can use to show their service advisors what needs to be done.
Think of this as medical billing. Wrong code = patient pays. Correct code = insurance pays.
Please redact your personal sensitive information. Thanks again.
I'm having the exact same problem with my 2019 Cayenne Base. It has 21.7K miles & battery died after a recent spell of cold weather. It had the recall done in 2023: Gateway Control Unit Battery Sensor. The warranty expired in Sept of 2023.
If I may ask, how was the battery replaced under warranty? I've seen a lot of posts stating it was replaced under the Emissions Warranty which is an 8 year warranty. When I told my Porsche SA, he said the Emissions Warranty only applied to the hybrid high voltage battery. Which battery do you have?
I'm having the exact same problem with my 2019 Cayenne Base. It has 21.7K miles & battery died after a recent spell of cold weather. It had the recall done in 2023: Gateway Control Unit Battery Sensor. The warranty expired in Sept of 2023.
If I may ask, how was the battery replaced under warranty? I've seen a lot of posts stating it was replaced under the Emissions Warranty which is an 8 year warranty. When I told my Porsche SA, he said the Emissions Warranty only applied to the hybrid high voltage battery. Which battery do you have?
@Silververtu If you could post your actual service invoice (personal details redacted), it would help @Islandbound with the Service Advisor discussion.
I'm having the exact same problem with my 2019 Cayenne Base. It has 21.7K miles & battery died after a recent spell of cold weather. It had the recall done in 2023: Gateway Control Unit Battery Sensor. The warranty expired in Sept of 2023.
If I may ask, how was the battery replaced under warranty? I've seen a lot of posts stating it was replaced under the Emissions Warranty which is an 8 year warranty. When I told my Porsche SA, he said the Emissions Warranty only applied to the hybrid high voltage battery. Which battery do you have?
Right, well you right, batteries themselves are consumables and not covered but I think the Emission Warranty covers the BECM (control module).. so there is an argument that as it's part of the battery system, it could be the cause of the dead battery and hence covered. Anyways, this does seem like a gray area somewhat and may depend on the dealer.
There is also a recall or defect or something that maybe could apply depending on circumstances? Honestly if we start seeing a lot of these failures it would be perhaps smart of Porsche NA to cover it, as it was a risky move going with untested lithium over AGM, and why should loyal customers have to deal with those issues.
They should not be failing like this.
On a side note I see someone on ebay is offering repairs to these batteries.
01-25-2024, 04:45 PM
