Diesel Cayenne and VW emission issue
#3826
I bank with Chase also and it took me good 4 business days to see it in my chase account whereas it only took you 2 business days. I guess it must be some random process, VW server hates me.
#3827
Had my vehicle verified last Friday, 7/7. Got an initial confirmation I had CD verified that day (it was from claims_noreply@vwgoa.com) and then got an email from VWGoA titled "How to Accept Your EFT". Silence since (nothing more from VWGoA or Chase). From my calculation my 3rd day is today, so I expect to her something by this evening or tomorrow, but I'll see ...
#3828
Originally Posted by stronbl
Had my vehicle verified last Friday, 7/7. Got an initial confirmation I had CD verified that day (it was from claims_noreply@vwgoa.com) and then got an email from VWGoA titled "How to Accept Your EFT". Silence since (nothing more from VWGoA or Chase). From my calculation my 3rd day is today, so I expect to her something by this evening or tomorrow, but I'll see ...
#3829
here what i see on VW portal:
Schedule Your Appointment
The next step in the process is to schedule your appointment to complete the Emissions Compliant Repair. An Emissions Modification for your vehicle is not yet approved by EPA/CARB. Volkswagen will contact you when there is an update on the status of the Emissions Modification for your vehicle.
Participation Payment
Our records indicate that a participation payment has been made. Thank you for your participation!
Schedule Your Appointment
The next step in the process is to schedule your appointment to complete the Emissions Compliant Repair. An Emissions Modification for your vehicle is not yet approved by EPA/CARB. Volkswagen will contact you when there is an update on the status of the Emissions Modification for your vehicle.
Participation Payment
Our records indicate that a participation payment has been made. Thank you for your participation!
Where the "Participation Payment" part is had a form to select my dealer for the repair.
If I go to the Claim Status from the Account menu, it still says the payment step isn't completed.
Yeah that's how I figured too. Starting to get a little irritated. It's not that complicated of a process to manage and no human need be involved (for the EFT people) between the results of the appointment being approved and you approving the EFT.
#3830
Hmmm... Actually I just noticed in the Claim Status that "Participation Payment Appointment Complete" has a date of the 11th (yesterday) while my appointment was on the 6th.
Maybe there is an issue with the contractors not getting the info sent in a time manner?
Maybe there is an issue with the contractors not getting the info sent in a time manner?
#3831
Originally Posted by gnat
Hmmm... Actually I just noticed in the Claim Status that "Participation Payment Appointment Complete" has a date of the 11th (yesterday) while my appointment was on the 6th.
Maybe there is an issue with the contractors not getting the info sent in a time manner?
Maybe there is an issue with the contractors not getting the info sent in a time manner?
1. My driver's license
2. Vin number on bottom of driver side windshield.
3. Vehicle sticker on the driver side door jamb located on the B pillar.
Maybe there is other work after the 3 pics were uploaded before payment confirms?
#3832
I had my participation appointment for my CD last Wednesday (7/5). Yesterday (7/11) I contacted the 1-800 claim number because I hadn't heard anything from Chase yet. Turns out the picture the VW agent took of my dash VIN was obscured by a rain drop and "ilegible!!!!" The door VIN was fine....They told me it would be 5-7 more business days while they investigate.... offered to get them a pic or bring my car in and was told I'd be contacted if they need anything else....
Last edited by Lax22; 07-12-2017 at 04:52 PM. Reason: Error
#3833
My person was actually having to use her own personal hotspot as the dealer wasn't letting her on their network and the contract company wasn't paying for a hotspot...
That's some BS. Fault is theirs, but they still obviously have enough to show proof. They should have either accepted it as good enough or immediately have contacted you to get you back in.
#3835
Originally Posted by gnat
They have to actually upload them in a timely manner though
"VWGoA Settlement Claims Program Participation Payment Receipt
Transaction Date: 07/07/2017
Transaction Type: Repair Participation Payment"
#3836
I go back to my earlier statement, it shouldn't be this difficult (and yes I have coded for and managed systems for moving millions of dollars around by communicating with a multitude of processors around the world).
#3837
Just called the Claims number. My appointment was last Thursday. As of today, nothing in the email. My status says my appointment was complete on the 11th.
The rep said they were getting more claims than they can handle when they initially said 3 days. The rep said all the paperwork was reviewed and approved as of the 11th, so by COB Friday (the three days). I suggested they update their website with the new timeline so people aren't worried, since the receipt we're given says 3 business days and that the link will expire if we don't use it. He said he'd check with his supervisor to see if they could put a message on the site. I won't hold my breath....
The rep said they were getting more claims than they can handle when they initially said 3 days. The rep said all the paperwork was reviewed and approved as of the 11th, so by COB Friday (the three days). I suggested they update their website with the new timeline so people aren't worried, since the receipt we're given says 3 business days and that the link will expire if we don't use it. He said he'd check with his supervisor to see if they could put a message on the site. I won't hold my breath....
#3838
The rep I met told me that she is responsible for uploading 3 pictures only.
1. My driver's license
2. Vin number on bottom of driver side windshield.
3. Vehicle sticker on the driver side door jamb located on the B pillar.
Maybe there is other work after the 3 pics were uploaded before payment confirms?
1. My driver's license
2. Vin number on bottom of driver side windshield.
3. Vehicle sticker on the driver side door jamb located on the B pillar.
Maybe there is other work after the 3 pics were uploaded before payment confirms?
#3840
Just called the Claims number. My appointment was last Thursday. As of today, nothing in the email. My status says my appointment was complete on the 11th.
The rep said they were getting more claims than they can handle when they initially said 3 days. The rep said all the paperwork was reviewed and approved as of the 11th, so by COB Friday (the three days). I suggested they update their website with the new timeline so people aren't worried, since the receipt we're given says 3 business days and that the link will expire if we don't use it. He said he'd check with his supervisor to see if they could put a message on the site. I won't hold my breath....
The rep said they were getting more claims than they can handle when they initially said 3 days. The rep said all the paperwork was reviewed and approved as of the 11th, so by COB Friday (the three days). I suggested they update their website with the new timeline so people aren't worried, since the receipt we're given says 3 business days and that the link will expire if we don't use it. He said he'd check with his supervisor to see if they could put a message on the site. I won't hold my breath....
Would be funny if we sued them for breach of contract on their settlement