Thread for those who lost their car on the Felicity Ace ship fire
#181
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I reached out to my salesman regarding options with my car being on the bottom of the ocean floor. He was able to get my allocation and start the order process for my 992TTSCab. He said if I wanted to cancel my order, that would be fine and refund my deposit. Delivery date is August 2022.
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GinaC (03-22-2022)
#182
Intermediate
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I reached out to my salesman regarding options with my car being on the bottom of the ocean floor. He was able to get my allocation and start the order process for my 992TTSCab. He said if I wanted to cancel my order, that would be fine and refund my deposit. Delivery date is August 2022.
#183
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I was also never contacted until I initiated the first contact.
To this date, I have not received a single email, letter, mail, a card from Porsche that simply says “we are sorry”. Still no updates from the dealer regarding Ukraine war delays, factory shutdowns, etc.
Isnt this the kind of customer service/middle man role that dealers are supposed to play? At the end of the day, they dont build the car, they dont employ engineers, they dont field test it. They have one purpose, customer service. My god, if they are incapable of handling a situation like this then what purpose do they serve?
Maybe we should really think about the Tesla model.
To this date, I have not received a single email, letter, mail, a card from Porsche that simply says “we are sorry”. Still no updates from the dealer regarding Ukraine war delays, factory shutdowns, etc.
Isnt this the kind of customer service/middle man role that dealers are supposed to play? At the end of the day, they dont build the car, they dont employ engineers, they dont field test it. They have one purpose, customer service. My god, if they are incapable of handling a situation like this then what purpose do they serve?
Maybe we should really think about the Tesla model.
#184
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I was also never contacted until I initiated the first contact.
To this date, I have not received a single email, letter, mail, a card from Porsche that simply says “we are sorry”. Still no updates from the dealer regarding Ukraine war delays, factory shutdowns, etc.
Isnt this the kind of customer service/middle man role that dealers are supposed to play? At the end of the day, they dont build the car, they dont employ engineers, they dont field test it. They have one purpose, customer service. My god, if they are incapable of handling a situation like this then what purpose do they serve?
Maybe we should really think about the Tesla model.
To this date, I have not received a single email, letter, mail, a card from Porsche that simply says “we are sorry”. Still no updates from the dealer regarding Ukraine war delays, factory shutdowns, etc.
Isnt this the kind of customer service/middle man role that dealers are supposed to play? At the end of the day, they dont build the car, they dont employ engineers, they dont field test it. They have one purpose, customer service. My god, if they are incapable of handling a situation like this then what purpose do they serve?
Maybe we should really think about the Tesla model.
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EJR2 (03-22-2022)
#185
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I had the same experience. I have initiated all contact with my dealership and have had to ask about the brakes that I can no longer get, timing, etc. From what I’ve heard there is nothing being done by Porsche USA at all. I can understand their view that it isn’t their fault the boat caught on fire, but just reaching out with ANY communication on their end would be the right customer service level for this kind of car.
Porsche, like all big corporations, have executives who pack years of experience and earn millions in bonuses and perks. Its their job to plan better. Its ridiculous that they dont learn their lesson due to having built extremely thin supply chain tolerance after Covid fiasco and repeat the same with wiring harnesses. Similarly, the ship sinking… Do you not see the problem here that same company is impacted by this twice in less than 3 years?
Perhaps we should remind ourselves how VW corruption scandal unfolded with diesel cars a few years ago. Porsche has excellent engineers and high quality/caliber workers in their production plants building cars, but their executives really fail miserably at their jobs time after time again.
As for the “customer service” the dealers here are supposed to demonstrate, what customer service? They provide no value other than coming up with various ways to take advantage of uninformed wealthy customers with markups and overly expensive service costs. I am actually not surprised at all.
The best and the only thing we can do is to learn from this and remember this for when the tables will be turned and dealers will be in a similar situation to where they were post 2008. Cycles repeat themselves. For each up there is down, and Karma is indeed a bitch.
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GinaC (03-23-2022)
#186
Racer
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I suspect the reason Porsche USA or Porsche corporate is mum is because their lawyers told them to be.
#187
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There's the error. They do indeed have one purpose. To pry as much money out of our wallets and put it into the mother ship's. That's it. We are meat bags of money. Anything else is an illusion created to fulfill that one purpose.
#188
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#189
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More interesting news
On the dealer PSVMS system all dates on the replacement cars have been removed from V250 to V900. So at this point no info on the reordered cars. This hit all 8 my dealership lost in the fire.
On the dealer PSVMS system all dates on the replacement cars have been removed from V250 to V900. So at this point no info on the reordered cars. This hit all 8 my dealership lost in the fire.
#190
#193
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#194