Official waiting room for those with a new 992 on order --- come on in !!
09-16-2019, 02:18 PM
#676
In Canada, cars that arrived at dealerships over the last couple of weeks are being held for some type of battery related recall.
09-16-2019, 02:34 PM
#677
Hello! Does anyone have any news regarding CARB certification? Despite writing to several Porsche NA execs, and pestering my SA, no one seems to have any news.
Continue to be at a complete loss at Porsche's lack of basic delivery information given these cars have been pilling up at port, waiting release, for more than a month now.
Can't help but interpret this as a complete incompetence by Porsche, coupled now with the arrogance in keeping clients (and dealers) in the dark, knowing full well our anticipation (and now anxiety) for delivery.
Continue to be at a complete loss at Porsche's lack of basic delivery information given these cars have been pilling up at port, waiting release, for more than a month now.
Can't help but interpret this as a complete incompetence by Porsche, coupled now with the arrogance in keeping clients (and dealers) in the dark, knowing full well our anticipation (and now anxiety) for delivery.
09-16-2019, 04:35 PM
#680
09-16-2019, 06:43 PM
#681
Wish we did. Been desperately trying to get some news from Porsche corporate and my dealer. This is what I emailed (and posted here) last Friday:
- - - -
As with many of you, been waiting and waiting and waiting on any word about CARB status. According to my SA, with whom I have a 25+ year relationship, PCNA is not sharing any information. Accordingly I felt compelled to send the following email today to several of the PCNA execs through the online portal here: https://contact.porsche.com/usa/dial...ion/contactus/
Not meaning to start a deluge of complaint letters to PCNA, but find it utterly inexcusable that they would not seek to communicate with their clients (or dealers!) knowing full well our excitement and anticipation, along with (like me) a need to know when you'll have a car to "get around" in. In any event, here is what I wrote:
Kindly forward to:
Mr. Klaus Zellmer, CEO, PCNA
Mr. Joe Lawrence, COO, PCNA
Mr. Trevor Arthur, Area VP, West PCNA
Mr. Angus Fitton, VP Public Relations, PCNA
Mr. Simon Kuhnimhof, VP Customer Experience, PCNA
Through your DTLA dealership, I secured one of the first production slots (#2206946) for USA model 992C4S. This car has been produced, shipped, and now sitting at the Port of San Diego since August 13, awaiting CARB certification.
Despite numerous inquires to my sales advisor, it seems no one can give me (or him) an indication as to when my car will be delivered. Though I am sympathetic to the regulatory process involved with the State of California, I am at a loss at the complete lack of communication between Porsche, its dealers, and its customers as to where you are in the process? Not a single word in the full month since my car's arrival! I even sold my current auto based on your delivery schedule, one that has now been revised at least three or four times with no end in sight, or understanding as to what is happening!
I cannot help but interpret the lack of communication as a sign of incompetence or, at least, as a resolute lack of care by the management at PCNA. Is my business and long tenure with Porsche simply taken for granted or not valued?
So here I am at a crossroads as to what to do next. Despite the passion and loyalty I've shared with Porsche going back to my first 930 Turbo in 1986, and continuing through 33 years and seven 911's, I find myself now at a loss IF I should move on to another, better organized, more communicative and appreciative brand or continue to wait and wait and wait?
In any event, the courtesy of a reply - one which shares more concrete information on the delivery of the car I ordered - is requested.
- - - -
As with many of you, been waiting and waiting and waiting on any word about CARB status. According to my SA, with whom I have a 25+ year relationship, PCNA is not sharing any information. Accordingly I felt compelled to send the following email today to several of the PCNA execs through the online portal here: https://contact.porsche.com/usa/dial...ion/contactus/
Not meaning to start a deluge of complaint letters to PCNA, but find it utterly inexcusable that they would not seek to communicate with their clients (or dealers!) knowing full well our excitement and anticipation, along with (like me) a need to know when you'll have a car to "get around" in. In any event, here is what I wrote:
Kindly forward to:
Mr. Klaus Zellmer, CEO, PCNA
Mr. Joe Lawrence, COO, PCNA
Mr. Trevor Arthur, Area VP, West PCNA
Mr. Angus Fitton, VP Public Relations, PCNA
Mr. Simon Kuhnimhof, VP Customer Experience, PCNA
Through your DTLA dealership, I secured one of the first production slots (#2206946) for USA model 992C4S. This car has been produced, shipped, and now sitting at the Port of San Diego since August 13, awaiting CARB certification.
Despite numerous inquires to my sales advisor, it seems no one can give me (or him) an indication as to when my car will be delivered. Though I am sympathetic to the regulatory process involved with the State of California, I am at a loss at the complete lack of communication between Porsche, its dealers, and its customers as to where you are in the process? Not a single word in the full month since my car's arrival! I even sold my current auto based on your delivery schedule, one that has now been revised at least three or four times with no end in sight, or understanding as to what is happening!
I cannot help but interpret the lack of communication as a sign of incompetence or, at least, as a resolute lack of care by the management at PCNA. Is my business and long tenure with Porsche simply taken for granted or not valued?
So here I am at a crossroads as to what to do next. Despite the passion and loyalty I've shared with Porsche going back to my first 930 Turbo in 1986, and continuing through 33 years and seven 911's, I find myself now at a loss IF I should move on to another, better organized, more communicative and appreciative brand or continue to wait and wait and wait?
In any event, the courtesy of a reply - one which shares more concrete information on the delivery of the car I ordered - is requested.
09-16-2019, 07:00 PM
#682
Racer
Release date is Fall 2019. They are still on time with your car. IF your car is over a month late then i would ask questions.
Enjoy life. No need to worry
Enjoy life. No need to worry
09-16-2019, 07:05 PM
#683
Hello! Does anyone have any news regarding CARB certification? Despite writing to several Porsche NA execs, and pestering my SA, no one seems to have any news.
Continue to be at a complete loss at Porsche's lack of basic delivery information given these cars have been pilling up at port, waiting release, for more than a month now.
Can't help but interpret this as a complete incompetence by Porsche, coupled now with the arrogance in keeping clients (and dealers) in the dark, knowing full well our anticipation (and now anxiety) for delivery.
Continue to be at a complete loss at Porsche's lack of basic delivery information given these cars have been pilling up at port, waiting release, for more than a month now.
Can't help but interpret this as a complete incompetence by Porsche, coupled now with the arrogance in keeping clients (and dealers) in the dark, knowing full well our anticipation (and now anxiety) for delivery.
This is my first Porsche, but I also bought my fifth Mercedes a couple months ago and the difference in communication and customer service is mind-boggling. Mercedes has always gone above and beyond for me, and it feels like Porsche doesn't give a **** about their customers. I spent the last 9 months asking for info and was completely ignored. Didn't even know until last week that my car had been built and shipped over months ago.
09-16-2019, 08:15 PM
#684
Indeed been waiting and then some. My car arrived port of SD on August 13, and been waiting for CARB release ever since.
I'm in Los Angeles where my car was slated for delivery Aug 30. This date has been since pushed to Sep 6, 13, and now 20. As today is the 16th, it will most likely be pushed out yet again - all the time without any acknowledgement from Porsche. Per my SA (whom I have a 25 relationship), even it's dealers are in the dark, with questions remaining unanswered by PCNA VP for West Cost, Trevor Arthur.
Can't help but feel that withholding of basic information on the status of a $150,000+ car is pure incompetence and/or arrogance on the management at Porsche. If anyone has a direct email to the execs at PCNA, please share it. I would certainly like to reach out as their approach (or lack of one) does nothing but aggravate an already charged situation. After 33 years as a Porsche loyalist and enthusiast, I now find myself questioning the relationship.
I'm in Los Angeles where my car was slated for delivery Aug 30. This date has been since pushed to Sep 6, 13, and now 20. As today is the 16th, it will most likely be pushed out yet again - all the time without any acknowledgement from Porsche. Per my SA (whom I have a 25 relationship), even it's dealers are in the dark, with questions remaining unanswered by PCNA VP for West Cost, Trevor Arthur.
Can't help but feel that withholding of basic information on the status of a $150,000+ car is pure incompetence and/or arrogance on the management at Porsche. If anyone has a direct email to the execs at PCNA, please share it. I would certainly like to reach out as their approach (or lack of one) does nothing but aggravate an already charged situation. After 33 years as a Porsche loyalist and enthusiast, I now find myself questioning the relationship.
09-16-2019, 08:24 PM
#685
Rennlist Member
Mine is sitting in Jacksonville port with the same issue. I called Porsche NA and they confirmed the “battery issue”. Porsche is expecting to release the car on 9/27 ... I’ll believe it when I see it.
09-16-2019, 08:30 PM
#686
Indeed been waiting and then some. My car arrived port of SD on August 13, and been waiting for CARB release ever since.
I'm in Los Angeles where my car was slated for delivery Aug 30. This date has been since pushed to Sep 6, 13, and now 20. As today is the 16th, it will most likely be pushed out yet again - all the time without any acknowledgement from Porsche. Per my SA (whom I have a 25 relationship), even it's dealers are in the dark, with questions remaining unanswered by PCNA VP for West Cost, Trevor Arthur.
Can't help but feel that withholding of basic information on the status of a $150,000+ car is pure incompetence and/or arrogance on the management at Porsche. If anyone has a direct email to the execs at PCNA, please share it. I would certainly like to reach out as their approach (or lack of one) does nothing but aggravate an already charged situation. After 33 years as a Porsche loyalist and enthusiast, I now find myself questioning the relationship.
I'm in Los Angeles where my car was slated for delivery Aug 30. This date has been since pushed to Sep 6, 13, and now 20. As today is the 16th, it will most likely be pushed out yet again - all the time without any acknowledgement from Porsche. Per my SA (whom I have a 25 relationship), even it's dealers are in the dark, with questions remaining unanswered by PCNA VP for West Cost, Trevor Arthur.
Can't help but feel that withholding of basic information on the status of a $150,000+ car is pure incompetence and/or arrogance on the management at Porsche. If anyone has a direct email to the execs at PCNA, please share it. I would certainly like to reach out as their approach (or lack of one) does nothing but aggravate an already charged situation. After 33 years as a Porsche loyalist and enthusiast, I now find myself questioning the relationship.
The following users liked this post:
AFis (09-16-2019)
09-16-2019, 08:45 PM
#687
Burning Brakes
Once everyone starts taking deliveries.. all will be forgiven
The following users liked this post:
NigelPlays (09-16-2019)
09-16-2019, 09:38 PM
#690
Intermediate
