Maverick787

Interesting data, and I’d say several factors are showing causes, ADM everyone is/was doing it vs 2020, supply chain issues, missing parts etc. The worse time to have a customer rate your business when they’re upset they will rate you poorly. The data is needed, but it’s normally a “one off” as 2020 was a good year to buy in most cases supply was plentiful and ADM was basically no where to be found (I picked up my new PTS speedster at MSRP) The pandemic had a “fire drill” effect …….my old company we were passing out early retirement packages at the cost of 2.5B to get people off the books, and now they need them back right/yes the customer scores are awful vs 2020. Many people left the work force, and don’t want to come back ….lots of skill left in 2021.

2021 vs 2022, will be the normalized data set to see if people are still pissed, and I say yes in most cases. Most customer service businesses are in the same boat, and they will ha e to find ways to get people back. However 2020 is the matrix, and these companies will be spending tons of cash to say sorry and please come back in some cases people will find new loyalty.

GiuseppeM

I hope this is not the new normal like the shift in customer service quality after the previous housing market crash.

Maverick787

My hypothesis is the correction will take 1 year or so as employees that work the front-lines are doing career shifting. Wages are increasing, and people are choosing new careers are you saw many of the loyal “baby boomers” more loyal to brand and employer are gone or leaving. The Gen Z and millennials are not so much loyal, and will bail when they feel mistreated. My old job we ran lots of data in 2020 and 2021 and many of the themes were occurring. When we offered tons of retirement packages my feed back was the rebound will be choppy and you will not have enough people to do the work, nor will they come back fast due to all the work options available. By the way I left exactly one year ago, and the things I detailed of course a lot more than what I listed here did happen and worse than my hypothesis. Supply was in big demand because of the dollars/cheap money and business didn’t have enough qualified workers as they were hiring anyone with a heart beat as many standards were lifted to but butts in the seat. I consult now a few hours a week with many companies on the above, and it’s all over so it’s more than just a Porsche problem ….but they do have a problem with consumer satisfaction and they know the dealers are causing a lot of pain as they have burned lots of long loyal customers. Sorry for the long rant, feel like I’m doing customer work. 😎

CAlexio

All those gt3 cracking windows took the quality scores down

Jbravo23

for sure. I just got my survey and I let it be known that they have the worst buying experience/process of anyone in the industry. Love the product hate the dealer bs and games.

raymort

I had a Taycan. It had many software issues. They eventually did a buyback.

Maverick787

Interesting thought on software, I had lunch with a guy who was CEO Mercedes Benz in Canada a few years back. He’s a Porsche owner Taycan, 911 GTS and 991.2 GT3RS, and his comment Porsche is 3 generations behind most manufactures. Audi spends 1B annually on IT R&D more than Porsche, but he said Porsche’s priority is performance and engine reliability which I tend to agree with as I rarely use any Porsche electronics nor do I care so much. I can see with the 992’s Porsche actually gave people more items to complain about as they look to upgrade while still being behind. Good handling on the buyback, typically bad software hard to solve without customer pain not having their car looking for the bugs.

ipse dixit

I wish Porsche put as much time and thought into the tactile feel of its interior switches, buttons, stalks, etc. as it does it its UX and electronics.

There's something very very pleasing about how solid and "clickety-click" each of the ***** in a Porsche feels, even after years of use.

I think Audi is right up there. Ferrari might be the worst when it comes to tactile feel. Everything feels mushy, like it was made for someone with dentures for fingers to use.

Yippiekiaye

Used to own an Audi Etron- first gen. Worst car ive ever owned in terms of software. No clue where they are spending their 1 billion in R&D. the best was the navigation which told you where all the gas stations were. On an electric car. Idiots.

Maverick787

I guess that gas station was for lottery tickets or a pee😎

Un Gato Malodoro

WCGhost

Wow and Carbon fiber roof on a jet black car? What a complete waste of money, mostly an aesthetic option that is hidden.

Prime

Arguably a complete waste of money in any color.

Ascend

Is price dropping more? Wondering if I should pull the trigger.

JAB12

For those of you tracking the Autotrader or CarGurus offerings of GT cars every week, can you please reply to my post noting how many are winged cars vs Touring cars? Thank you.