bzliteyear

PCNA is definitely involved and should be included in the blame as they are the ones who OVERSEE the CPO program. yes, the individual dealers can still "cheat" and not do what the CPO claims(and PCNA has been spending tens of millions per year in advertising), but it's still up to the parent company to administer.
just think, if Beverly Hills McDonald, an individual franchisee, decides to make McDonald burgers with horse meet instead of cow meat? You can BET that corporate will have the right to do something about that.
PL

911Dave

Truth be told, people are people. "Porsche people" are no different than "BMW people" or "Corvette people". If you love people, you'll be just as happy in any other car club.

Chicago Craig

Done!

And yours, too.

Chicago Craig

HERESY!

Abby Normal

You actually have this completely backwards. The dealerships are responsible to "oversee" the CPO program. PCNA is on the hook for payment on the warranty claims during the CPO period. That's why the dealership is responsible for the inspection, the repairs and adhering to the guidelines laid out by PCNA. BHP is the (ir)responsible party here. To think PCNA is responsible to pay for the repairs or to "make it right" in this situation is off the mark.

I truly can't believe BHP just didn't find a way to unwind this mess and get Lozzy a car that would make him happy.

Holli82

They don't care

sandwedge

Maybe I missed it but I don't recall anyone suggesting PCNA should pay for anything. What many have suggested is that PCNA use their clout and let dealerships know they won't tolerate half *** representation of the CPO program that makes PCNA's advertising look deceptive.

rodsky

Yes... Plus if the dealership certifies a poor car and then a month later, that same car is in for a repair that should have been caught during the certification process, it hurts PCNA too as they pay for the repair. So, you would think that they would come down hard on a dealer that is lax in this process. Unless said dealer is a huge seller. Therein lies the conflict of interest, that the dealer / manufacturer laws are supposed to help with. That's why Tesla's model of trying to own their dealers and protecting the brand, makes more sense to me.

PV=nRT

As they say photos are worth a thousand attorney letters (and are certainly cheaper). I added the following photos to my prior post (#524 in this thread).




Most of Porsche's models now have aluminum alloy frame components. Defective aluminum welds getting through production, passing Porsche's quality control and making it to the dealer's lots is a problem that can affect many of us now.

The underlying issues leading to Lozzy's problem in sales representation and in PCNA's and Porsche AGs overall management run deep and affecting more than cosmetic concerns. Back to Lozzy's problem......

Smitten

Let's not get carried away here!

McCrazy

PV- those welds are pretty bad. There was obviously no bonding of the 2 metal structures. I am glad the failure didn't occur as you were driving it and I hope things get taken care of.

Porsche knows that it's customer base is what makes it survive. When it gets to the point of alienating too many customers and destroys faith in the brand it will be time for a reset of priorities or game over.

Hella-Buggin'

I think PV was driving and was injured as a result.

GSIRM3

PV, are you a physicist or just an ideal gas man?

Iceter

If a dealer tries to get reimbursed on a warranty item that it should have caught under the CPO inspection, Porsche will not pay for that item and the burden falls on the dealership to make it right. This makes adherence to the PCO standards not so important to Porsche as they are not financially responsible when a dealership CPOs a car that they should not have. All Porsche has to do is say no.

And they do say no, all the time. All of the warranty groups for all of the major manufacturers have a somewhat adversarial relationship with their respective dealer group. The dealership wants the mfr to pay for repairs and labor while the mfr wants the dealership or the customer to pay. It's the natural order of things.

Like we've heard, it's all about how a store handles a problem, not what it promises upfront. If a store CPOs a car and misses something or something pops up that was outside of their control, and Porsche declines to pay for the item, a good store should foot the bill for the repair as long as the item is a covered item.

BUT, as I mentioned before, many stores bend the rules on a CPO knowing that statistically, whatever they gloss over or miss will probably not become a problem over the course of the warranty period. Whatever DOES surface, they will send in to Porsche in the hopes that it is covered. If Porsche covers it, fine. If Porsche denies the warranty, then the dealership is on the hook but you can bet that before they pay, they will try some way of getting out of paying the warranty claim--"it's a wear item", "it's not covered under the terms of the warranty", "this is customer abuse or misuse", etc.

If the customer presses the issue, the store might offer a partial payment. Only as a last resort will the store pay out of pocket for a warranty item that the mfr declines to pay.

Or, in the case of Beverly Hills Porsche, they will just ignore you, knowing that 99% of these customers will evaporate.

This is just SOP for lots and lots of stores.

mjsporsche

Ugly situation and unfortunately Beverly Hills Porsche does not care. The issues Lozzy is having is not mechanical but cosmetic. Abused paint, abused cab top, and other cosmetic damage, all of which should have been corrected prior to certification or sold as a non CPO vehicle.

Usually, the situation is reversed with an abused vehicle (mechanically) that is made to look pretty with lipstick on a pig. Lozzy's car speaks volumes of the scumbags that operate Beverly HIlls Porsche.

Anyone who purchases from them going forward has too many stupid genes to be on this forum.


And anyone who purchases a Porsche without a rennfax and PPI after knowing the Lozzy situation is crazy.