My poor car
07-05-2013, 02:00 PM
#256
Rather than focus on communicating with Beverly Hills Porsche, I believe the real focus of the Rennlist Community trying to help Lozzy should be directed towards PCNA for failing to make sure their dealer network is upholding the standards they set forth with the CPO program.
I went through a similar issue with a Harley Davidson dealership a few years ago, except that once Harley Corporate got involved, the dealer in question tried to move heaven and earth to make sure I was satisfied and would only tell H-D Corporate great things about them. I am convinced that enough pressure directed at PCNA by a large community effort would get noticed. If the folks you are talking with at PCNA don't get you the results you need, ask for their direct supervisor and keep escalating. Trust me, someone in the food chain WILL respond appropriately and fairly.
For what its worth, I am a potential customer and *was* leaning strongly towards looking for a CPO'd car. I think I will watch this thread closely and depending on the response I see, I may well reconsider my options.
Regards, ...Scott
I went through a similar issue with a Harley Davidson dealership a few years ago, except that once Harley Corporate got involved, the dealer in question tried to move heaven and earth to make sure I was satisfied and would only tell H-D Corporate great things about them. I am convinced that enough pressure directed at PCNA by a large community effort would get noticed. If the folks you are talking with at PCNA don't get you the results you need, ask for their direct supervisor and keep escalating. Trust me, someone in the food chain WILL respond appropriately and fairly.
For what its worth, I am a potential customer and *was* leaning strongly towards looking for a CPO'd car. I think I will watch this thread closely and depending on the response I see, I may well reconsider my options.
Regards, ...Scott
07-05-2013, 02:34 PM
#257
I say post an email link here to both bhp and pcna so all who have been intrigued with this situation can easily reply with their support. I think there are more pages on this post than there are on the "ims issues" posts, well close anyway.
07-05-2013, 03:12 PM
#259
PCNA needs to understand that because of this issue the CPO has become to represent nothing since if the CPO doesn't have any specific standards it just becomes three letters (CPO) and any Porsche dealer can say CPO and we cannot trust that any of these cars have followed by any guidelines.
07-05-2013, 04:06 PM
#260
Rennlist Member
Just read this thread...WTF?? I had a slightly similar issue when I bought a basalt black CPO Mercedes Benz CLK 55. I received the CPO checklist (which looked hastily completed) and OK'd purchase after my own careful test drive and inspection. Dealer said they just needed to detail the car and I could pick it up tomorow.
Next day when I stopped by to pick up the car, the "detailed" paint was worse than the previous condition with lots of swirls added. I also noted the spare tire was worn and had been curbed. (missed during the CPO?) I pointed this out to the salesman who said "they all look like that" until I showed him a smiliar model in his showroom with no swirls.
The GM was summoned and said they would fix the problems to my satisfaction. They sent out the car for a pro detailing, and gave me a new spare wheel and tire. While I was pissed at the time, I ended up buying another car from them a few years later because while they did screw up they fixed the problem without any hesitation and made sure I was completely satisfied. It's hard to see what the Beverly Hills Porsche GM thinks is the upside here.
Next day when I stopped by to pick up the car, the "detailed" paint was worse than the previous condition with lots of swirls added. I also noted the spare tire was worn and had been curbed. (missed during the CPO?) I pointed this out to the salesman who said "they all look like that" until I showed him a smiliar model in his showroom with no swirls.
The GM was summoned and said they would fix the problems to my satisfaction. They sent out the car for a pro detailing, and gave me a new spare wheel and tire. While I was pissed at the time, I ended up buying another car from them a few years later because while they did screw up they fixed the problem without any hesitation and made sure I was completely satisfied. It's hard to see what the Beverly Hills Porsche GM thinks is the upside here.
07-05-2013, 07:41 PM
#262
Rennlist Member
I am wondering if any of the leadership on Rennlist have liaison relationships with Beverly Hills Porsche.
If Lozzy is a PCA member, he should use the local PCA chapter to help get an enthusiast community voice to the GM.
In fact, any rennlisters who are PCA members of the chapter that is local to Beverly Hills could speak to the chapter President to help this along. There must be some influencers out there.
If Lozzy is a PCA member, he should use the local PCA chapter to help get an enthusiast community voice to the GM.
In fact, any rennlisters who are PCA members of the chapter that is local to Beverly Hills could speak to the chapter President to help this along. There must be some influencers out there.
07-05-2013, 07:59 PM
#263
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Wow, this is unbelievable!
It really does tarnish the enthusiast's perspective of what these machines really mean to us.
It is quite apparent that a high volume dealer in a major market for Porsche has made it all about profit and pushing tin - at any price!
It's obvious that BHP don't give a rats *** about their reputation or the repercussions, but I'm very surprised and disappointed that PCNA hasn't stepped up to rectify this horrible situation for a car that is still under the original factory warranty.
It really does tarnish the enthusiast's perspective of what these machines really mean to us.
It is quite apparent that a high volume dealer in a major market for Porsche has made it all about profit and pushing tin - at any price!
It's obvious that BHP don't give a rats *** about their reputation or the repercussions, but I'm very surprised and disappointed that PCNA hasn't stepped up to rectify this horrible situation for a car that is still under the original factory warranty.
07-06-2013, 12:05 AM
#264
Drifting
Lazzy, I feel your pain and frustration.
2 years ago I bought (remotely) a nearly new (200 miles on the odo.) 2011 GT3RS from Beverly Hills FERRARI (just a few blocks up the street from BHP) and had them take the car to BHP for a cursory PPI.
While the RS was there I asked BHP if they would activate the daytime driving lights as I was importing the car into Canada and they said that would cost an add'l $ 500.00....I told them to forget that request as it was ridiculous to charge that much.
Upon my receipt of the car in Canada, I personally activated the DDL's at my home which took me about 5 seconds with the PSM...
Note: I was super happy and impressed with the level of service and professionalism form Beverly Hill FERRARI.....IMO the sales manager "James" at BHF could give BHP a good tutorial on how to treat a customer.
Good luck on getting this sorted.
2 years ago I bought (remotely) a nearly new (200 miles on the odo.) 2011 GT3RS from Beverly Hills FERRARI (just a few blocks up the street from BHP) and had them take the car to BHP for a cursory PPI.
While the RS was there I asked BHP if they would activate the daytime driving lights as I was importing the car into Canada and they said that would cost an add'l $ 500.00....I told them to forget that request as it was ridiculous to charge that much.
Upon my receipt of the car in Canada, I personally activated the DDL's at my home which took me about 5 seconds with the PSM...
Note: I was super happy and impressed with the level of service and professionalism form Beverly Hill FERRARI.....IMO the sales manager "James" at BHF could give BHP a good tutorial on how to treat a customer.
Good luck on getting this sorted.
07-06-2013, 02:32 AM
#267
Lozzy, I'd definitely sue them ASAP don't let this cool off, get on them like a cheap suit. If your attorney is not aggressive enough retain another one. Make their life miserable, you have to be ruthless and very aggressive with this type of dealership otherwise they will get away with it.
Take couple of days off and drive to BHP and find another car you really like and trade in your 2011 GTS and see what they have to say about it and how much of the $110K they will offer you for it, use info against them in your law suit.
Take couple of days off and drive to BHP and find another car you really like and trade in your 2011 GTS and see what they have to say about it and how much of the $110K they will offer you for it, use info against them in your law suit.
07-06-2013, 02:38 AM
#268
07-06-2013, 10:10 AM
#269
Rennlist Member
I used the Suggest an Edit function on Beverly Hills Porsche's Facebook page to suggest a new name. We'll see if they agree and rename the place Douche Bag Porsche.
07-06-2013, 11:22 AM
#270
No updates but checking in to say hi and thanks for the support. I have to let each step run its course (e.g. 30 days for the first letter etc.) and I suspect the dealership will just let this run as long as they can before they have to do anything.
I think I'll check back in with PCNA this week, just to see if their attitude has changed.
Thanks again guys.
I think I'll check back in with PCNA this week, just to see if their attitude has changed.
Thanks again guys.