Never thought I'd see this day, I initiated a buy-back claim with Porsche NA
09-13-2023, 01:30 PM
#1
Burning Brakes
Thread Starter
I initiated a buy-back claim with Porsche NA **update, resolved and car is fixed**
I have another thread ongoing regarding my 2023 911 Carrera that I factory ordered and took delivery of in April here , but that was a technical thread involving the problem itself, and now things have changed, hence a new thread. In summary the surround cameras including the rear camera intermittently never worked, from day 1. Finally today after 3 attempts to fix it, replacing every camera and the camera control module, and almost 2 months in the shop, the dealer called and said the factory advised replacing the wiring harness. This involves extensive disassembly. The service advisor said, off the record, he would recommend initiating a buy-back rather than accept a new car like that, and I agreed. I made the call to Porsche NA, and started the process.
I know it's just a car, but some here I think can relate to the sadness I feel after spending 6 months on the configurator dreaming about it, 8 months waiting for delivery, and never having even a day with the car when it didn't have a problem. I know some will say just get it fixed, and that it's a trivial problem, but I don't want a new car that has been disassembled to that level for repairs, and emotionally having not even seen the car now in 2 months, it has stopped bringing me joy, which was the whole reason I bought it, to be a source of fun and joy in my life. And it has not been that.
My wife is telling me to order another one after the buy-back, assuming they cooperate, but I don't have it in me to go through all that again, not now. A 911 was a dream car on my bucket list, I guess I can say I checked that box, just not in the way that I thought I would.
**Update 9/21/23 1 week after initially filing a buy-back claim with Porsche, I received a call saying the buyback had been approved. Original purchase price +taxes + the service contract I purchased. The car is still being repaired and in the outside chance it is repaired prior to finalizing the buy-back I have the option of accepting the car back and getting some as-yet unspecified compensation.
**Update 10/7/23 After 5.5 months since delivery and about 3 months total in the shop, he car has finally been fixed. See my most recent poste below, #102
I know it's just a car, but some here I think can relate to the sadness I feel after spending 6 months on the configurator dreaming about it, 8 months waiting for delivery, and never having even a day with the car when it didn't have a problem. I know some will say just get it fixed, and that it's a trivial problem, but I don't want a new car that has been disassembled to that level for repairs, and emotionally having not even seen the car now in 2 months, it has stopped bringing me joy, which was the whole reason I bought it, to be a source of fun and joy in my life. And it has not been that.
My wife is telling me to order another one after the buy-back, assuming they cooperate, but I don't have it in me to go through all that again, not now. A 911 was a dream car on my bucket list, I guess I can say I checked that box, just not in the way that I thought I would.
**Update 9/21/23 1 week after initially filing a buy-back claim with Porsche, I received a call saying the buyback had been approved. Original purchase price +taxes + the service contract I purchased. The car is still being repaired and in the outside chance it is repaired prior to finalizing the buy-back I have the option of accepting the car back and getting some as-yet unspecified compensation.
**Update 10/7/23 After 5.5 months since delivery and about 3 months total in the shop, he car has finally been fixed. See my most recent poste below, #102
Last edited by remington; 10-07-2023 at 07:36 PM.
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10-07-2023, 07:31 PM
Burning Brakes
Thread Starter
Update : After 5.5 months since delivery and about 3 months total in the shop, the car has finally been fixed, by replacing the wiring harness in each door running to the side camera mirrors. It appears as though a small batch of harnesses were defective causing a fault that was not recognized by computer. Apparently also affects some Cayennes and possibly other Porsche models. When I picked up my car a newly delivered Cayenne GT was in the shop for the same reason. Porsche had already agreed to buy back the car, they were pretty easy to deal with, no lawyers involved, just me contacting PCNA and filing a claim. However given the relatively minor repair involving removing the door panels, I agreed to keep the car and they agreed to pay all my car payments thus far in ownership, which I think is very fair. The local dealer and service deparment were very supportive, we remained on very good terms and they kindly provided me with a Taycan for most of that time. When I went to pick up my car we had a little celebration and I brought them some Crispy Creme donuts.
If anything comes of this long thread I hope it's that anyone else affected by this fault can now communicate to their service advisor what the actual issue is, do not agree to replace all the cameras and the control modules, all of which are on back order and take forever to be shipped from Germany, it's the door wiring, which is also back ordered and took forever to be shipped from Germany LOL. Very happy to have my car back, I had almost forgotten what it was like to drive.
If anything comes of this long thread I hope it's that anyone else affected by this fault can now communicate to their service advisor what the actual issue is, do not agree to replace all the cameras and the control modules, all of which are on back order and take forever to be shipped from Germany, it's the door wiring, which is also back ordered and took forever to be shipped from Germany LOL. Very happy to have my car back, I had almost forgotten what it was like to drive.
09-13-2023, 01:38 PM
#2
I’m so sorry to hear, but this is the right move. It’s really unfortunate that it all boils down to ‘luck’ and you were unlucky in your 911 experience. Don’t write off the car as a whole….My gut is that production timelines have improved and maybe you can get another one going in 6 months or less wait if PCNA can make an order happen. Best of luck and I’m sure you’ll keep us posted.
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remington (09-13-2023)
09-13-2023, 01:38 PM
#3
Pro
I have another thread ongoing regarding my 2023 911 Carrera that I factory ordered and took delivery of in April here , but that was a technical thread involving the problem itself, and now things have changed, so starting a separate thread. In summary the surround cameras intermittently never worked, from day 1. Finally today after 3 attempts to fix it, replacing every camera and the camera control module, and almost 2 months in the shop, the dealer called and said the factory advised replacing the wiring harness. This involves extensive disassembly. The service advisor said, off the record, he would recommend initiating a buy-back rather than accept a new car like that, and I agreed. I made the call to Porsche NA, and started the process.
I know it's just a car, but some here I think can relate to the sadness I feel after spending 6 months on the configurator dreaming about it, 8 months waiting for delivery, and never having even a day with the car when it didn't have a problem. I know some will say just get it fixed, and that it's a trivial problem, but I don't want a new car that has been disassembled to that level for repairs, and emotionally having not even seen the car now in 2 months, it has stopped bringing me joy, which was the whole reason I bought it, to be a source of fun and joy in my life. And it has not been that.
My wife is telling me to order another one after the buy-back, assuming they cooperate, but I don't have it in my to go through all that again, not now. I 911 was a dream car on my bucket list, I guess I can say I checked that box, just not in the way that I thought I would.
I know it's just a car, but some here I think can relate to the sadness I feel after spending 6 months on the configurator dreaming about it, 8 months waiting for delivery, and never having even a day with the car when it didn't have a problem. I know some will say just get it fixed, and that it's a trivial problem, but I don't want a new car that has been disassembled to that level for repairs, and emotionally having not even seen the car now in 2 months, it has stopped bringing me joy, which was the whole reason I bought it, to be a source of fun and joy in my life. And it has not been that.
My wife is telling me to order another one after the buy-back, assuming they cooperate, but I don't have it in my to go through all that again, not now. I 911 was a dream car on my bucket list, I guess I can say I checked that box, just not in the way that I thought I would.
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remington (09-13-2023)
09-13-2023, 01:40 PM
#4
Rennlist Member
Sorry to hear about the problems / issues you have gone through with a brand new 911. I agree with initiating a buy-back and if I were in your shoes, I would be left with a sour taste to order another 911.....at least before trying out some other cars. Hope you get a favorable response from PNA.
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remington (09-13-2023)
09-13-2023, 01:46 PM
#5
Burning Brakes
I'm sorry that you have had such a terrible ownership experience. I think the buyback is the correct path forward.
Take some time away from Porsche. If the 911 itch recurs when the 992.2 or other newer generations are released and you feel the need to scratch, then you'll know it's time to get another 911. Plus, feel confident that the odds will be that the next 911 will be highly reliable.
Otherwise, a ton of other fish in the sea. Good luck!
Take some time away from Porsche. If the 911 itch recurs when the 992.2 or other newer generations are released and you feel the need to scratch, then you'll know it's time to get another 911. Plus, feel confident that the odds will be that the next 911 will be highly reliable.
Otherwise, a ton of other fish in the sea. Good luck!
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remington (09-13-2023)
09-13-2023, 01:57 PM
#6
It stinks that you've had these issues with a new car. But try not to be emotional about the problem. It's still a machine and sometimes there are flaws. The wiring harness that needs replacing if I'm correct is or was produced in Ukraine, I can understand if it's flawed. Taking the car apart to fix the problem is not a big deal, it would get put back together.
I would be more inclined to ask for a long warranty instead of a buyback, I have a pal that Porsche gave a lifetime warranty (non transferrable) because of a PDK problem when his car was also brand new. 3 years later he has no issues.
I know it's difficult not to be upset, but waiting another year for another car may not be the best option. Good luck.
I would be more inclined to ask for a long warranty instead of a buyback, I have a pal that Porsche gave a lifetime warranty (non transferrable) because of a PDK problem when his car was also brand new. 3 years later he has no issues.
I know it's difficult not to be upset, but waiting another year for another car may not be the best option. Good luck.
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09-13-2023, 01:59 PM
#7
Total bummer.
You could consider buying a previous gen CPO 911 - ie 991 or earlier, maybe a different sub-model, like the GT3. Something that won't trigger memories or paranoia but still delivers a 911 experience.
You could consider buying a previous gen CPO 911 - ie 991 or earlier, maybe a different sub-model, like the GT3. Something that won't trigger memories or paranoia but still delivers a 911 experience.
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09-13-2023, 02:27 PM
#8
Honestly the surround view is not anything that is going to impact the performance of the car, half of the 992's probably don't even have it. But they've already replaced everything but the harness so that has to be the fix. A loose connection or crimped wire is probably the culprit. The dealer probably isn't getting paid a lot for the warranty fix, but would probably be happy to get another car sale while CPO'ing your car and re-selling it. Be realistic, you could come out of this smelling like a rose.
Sounds like more of a problem with your dealers service department. 2 months in the shop to search for an electrical problem with a stand alone unit is ridiculous. An electrical issue with anything ,you check the connection first.
Sounds like more of a problem with your dealers service department. 2 months in the shop to search for an electrical problem with a stand alone unit is ridiculous. An electrical issue with anything ,you check the connection first.
Last edited by Muhney; 09-13-2023 at 02:37 PM.
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09-13-2023, 02:39 PM
#10
Rennlist Member
Very unfortunate. We can all relate as we know what goes into getting the allocation, building the perfect spec and then the long wait only to contend with this situation.
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remington (09-13-2023)
09-13-2023, 02:42 PM
#11
Rennlist Member
Wow that sucks! I guess Porsche can make lemons too. There is another thread where the owner reports electrical issues with their 992. Hope this is not a trend.
For reference, I owned a 2018 991.2 4s manual for five years which didn't have all the tech in the 992. That car didn't have a single issue in the five years that I owned it. Same for the 981 Boxster S which I owned for 4 years before the 911. Extremely reliable cars that liked eating rear tires. That was about it.
You coud try something else like a CGTS with the 4 liter if not another 911. I have a Boxster 25 with that engine and it is a very sweet car. Doesn't have the cachet of the 911 but they are all very nice driving cars.
For reference, I owned a 2018 991.2 4s manual for five years which didn't have all the tech in the 992. That car didn't have a single issue in the five years that I owned it. Same for the 981 Boxster S which I owned for 4 years before the 911. Extremely reliable cars that liked eating rear tires. That was about it.
You coud try something else like a CGTS with the 4 liter if not another 911. I have a Boxster 25 with that engine and it is a very sweet car. Doesn't have the cachet of the 911 but they are all very nice driving cars.
09-13-2023, 02:55 PM
#12
Burning Brakes
Thread Starter
Wow that sucks! I guess Porsche can make lemons too. There is another thread where the owner reports electrical issues with their 992. Hope this is not a trend.
For reference, I owned a 2018 991.2 4s manual for five years which didn't have all the tech in the 992. That car didn't have a single issue in the five years that I owned it. Same for the 981 Boxster S which I owned for 4 years before the 911. Extremely reliable cars that liked eating rear tires. That was about it.
You coud try something else like a CGTS with the 4 liter if not another 911. I have a Boxster 25 with that engine and it is a very sweet car. Doesn't have the cachet of the 911 but they are all very nice driving cars.
For reference, I owned a 2018 991.2 4s manual for five years which didn't have all the tech in the 992. That car didn't have a single issue in the five years that I owned it. Same for the 981 Boxster S which I owned for 4 years before the 911. Extremely reliable cars that liked eating rear tires. That was about it.
You coud try something else like a CGTS with the 4 liter if not another 911. I have a Boxster 25 with that engine and it is a very sweet car. Doesn't have the cachet of the 911 but they are all very nice driving cars.
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09-13-2023, 03:05 PM
#13
Rennlist Member
Man I feel for you. I ordered both my 981 and my 911 too. Speccing the car to your taste is a big part of the ownership experience. Too bad that faulty cameras ruined it for you. Maybe the selling dealer can get you an allocation quickly if you choose to go that way. Good luck!
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remington (09-13-2023)
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remington (09-13-2023)
09-13-2023, 03:09 PM
#15
Damn I am getting worried on my upcoming targa