Never thought I'd see this day, I initiated a buy-back claim with Porsche NA
#31
Three Wheelin'
"Surely"? Nothing is sure until the question is asked. Maybe they won't let him hold onto his car, but maybe they give him an immediate allocation. That still may be the better path. All I am saying that that the answer to every question you don't ask is "no".
#32
Burning Brakes
Thread Starter
I'm not sure if this surround view issue justifies the car as a "LEMON", I think the definitions may be different in every State. Usually a lemon law is multiple problems with engine or drive train and not minor things. The lemon in this case sounds like the dealer's service department, they took a minor issue and made it major based on just inability to diagnose the problem in a timely manner. We would all be peeved if service departments held our cars for 2 months no matter what the issue. I think asking for a buyback is overkill, an extended warranty would be more valuable to me. Good luck, these comments are just my opinion and not meant to rile anyone up.
My hope (and my service manager's expectation) is that Porsche will look at the case and realize it is a 100% guaranteed lemon law win for me, and just buy it back.
Last edited by remington; 09-13-2023 at 04:21 PM.
#33
Bummer! Good luck with the process Remington. I hope you receive a speedy solution and it’s clear that you have already been through too much inconvenience. It’s far short of the brand experience Porsche is striving to deliver.
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remington (09-13-2023)
#34
Rennlist Member
#36
I’m sorry to hear about this trouble and I hope you get the solution you want. I am not familiar with the buyback program, what needs to be done to convince Porsche to buy a car back? And what price and fees are included in the buyback?
#37
Burning Brakes
Thread Starter
I'm not an expert but my understanding is PNA will offer to buy back a vehicle if the circumstances merit it, cynically that seems to mean if it's an obvious lemon law loss legally they simply save themselves the trouble. The only buyback that would work for me is my price including tax and all accessories I bought, and they do this under the right circumstances.
#38
I'm not an expert but my understanding is PNA will offer to buy back a vehicle if the circumstances merit it, cynically that seems to mean if it's an obvious lemon law loss legally they simply save themselves the trouble. The only buyback that would work for me is my price including tax and all accessories I bought, and they do this under the right circumstances.
#39
Burning Brakes
Thread Starter
It's floor mats and clear side lights, so that's trivial. Thank God I didn't get it PPF'ed or ceramic coated. I didn't have time as I didn't even get out of break-in miles.
Last edited by remington; 09-13-2023 at 05:52 PM.
#40
#41
Burning Brakes
I know it's hard to see this now but try to take a step back from the emotion of the situation and consider that the overwhelming majority of 911 owners have a great experience (me included and I;m on my second). If I were you I'd certainly push for buy-back and would ask for special consideration on another build. Perhaps a small discount etc.
In the end major problems are bound to happen with some units as these have become *incredibly* complicated vehicles. Still, 99% of them deliver an amazing experience. Don't cheat yourself of that experience even though it makes complete sense that you wouldnt want to jump back in. Good luck either way.
In the end major problems are bound to happen with some units as these have become *incredibly* complicated vehicles. Still, 99% of them deliver an amazing experience. Don't cheat yourself of that experience even though it makes complete sense that you wouldnt want to jump back in. Good luck either way.
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remington (09-13-2023)
#42
Pro
#44
Rennlist Member
If you decided to get another one after all this do you have to get in the back of the allocation line at your dealer or does Porsche do something to make up for their crappy car?
#45
Burning Brakes
"There are no bad cars, only bad service departments". As I read all this it really seems the incompetent service dept is the root cause. Remember, today's technicians are non longer 'mechanics' - all they do is swap parts based on what the diagnostic tells them. What part of 'replaced the camera three times' isn't the definition of insanity, ie 'doing the same thing and expecting a different outcome'? Seems the crappy service department took a minor electrical problem (which is all this is) and made it 10 times worse. Any chance for a second opinion?
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