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Never thought I'd see this day, I initiated a buy-back claim with Porsche NA

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Old 09-13-2023, 03:59 PM
  #31  
Drew46
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Originally Posted by Icegrill
The legal team would surely prohibit this. It’s just a lose lose situation, and the ‘**** happens’response is easy when it’s not your car.
"Surely"? Nothing is sure until the question is asked. Maybe they won't let him hold onto his car, but maybe they give him an immediate allocation. That still may be the better path. All I am saying that that the answer to every question you don't ask is "no".
Old 09-13-2023, 04:18 PM
  #32  
remington
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Originally Posted by Muhney
I'm not sure if this surround view issue justifies the car as a "LEMON", I think the definitions may be different in every State. Usually a lemon law is multiple problems with engine or drive train and not minor things. The lemon in this case sounds like the dealer's service department, they took a minor issue and made it major based on just inability to diagnose the problem in a timely manner. We would all be peeved if service departments held our cars for 2 months no matter what the issue. I think asking for a buyback is overkill, an extended warranty would be more valuable to me. Good luck, these comments are just my opinion and not meant to rile anyone up.
To clarify I did not file a lemon law case, I petitioned Porsche NA for a buy-back. If they do not agree I will file a lemon law case and it definitely qualifies based on number of days in for repair and also number of times the same problem has been attempted to repair and failed. Also, a rear view camera is a federally mandated safety device, no different than an air bag or a seat belt, it has to work.

My hope (and my service manager's expectation) is that Porsche will look at the case and realize it is a 100% guaranteed lemon law win for me, and just buy it back.

Last edited by remington; 09-13-2023 at 04:21 PM.
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Old 09-13-2023, 04:33 PM
  #33  
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Bummer! Good luck with the process Remington. I hope you receive a speedy solution and it’s clear that you have already been through too much inconvenience. It’s far short of the brand experience Porsche is striving to deliver.
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Old 09-13-2023, 04:49 PM
  #34  
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Originally Posted by remington
but I don't have it in me to go through all that again, not now.
I empathize with OP, but I don't get how this is affecting you emotionally like this. It's a car. You just had bad luck. Walk it off and order another one.
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Old 09-13-2023, 04:55 PM
  #35  
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Keep us posted on how it goes for you. good luck!
Old 09-13-2023, 05:12 PM
  #36  
Dream in PTS
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I’m sorry to hear about this trouble and I hope you get the solution you want. I am not familiar with the buyback program, what needs to be done to convince Porsche to buy a car back? And what price and fees are included in the buyback?
Old 09-13-2023, 05:15 PM
  #37  
remington
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Originally Posted by The911Don
I’m sorry to hear about this trouble and I hope you get the solution you want. I am not familiar with the buyback program, what needs to be done to convince Porsche to buy a car back? And what price and fees are included in the buyback?
I'm not an expert but my understanding is PNA will offer to buy back a vehicle if the circumstances merit it, cynically that seems to mean if it's an obvious lemon law loss legally they simply save themselves the trouble. The only buyback that would work for me is my price including tax and all accessories I bought, and they do this under the right circumstances.
Old 09-13-2023, 05:31 PM
  #38  
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Originally Posted by remington
I'm not an expert but my understanding is PNA will offer to buy back a vehicle if the circumstances merit it, cynically that seems to mean if it's an obvious lemon law loss legally they simply save themselves the trouble. The only buyback that would work for me is my price including tax and all accessories I bought, and they do this under the right circumstances.
That could be an issue. They will llikely buy back for MSRP but getting them to pay for accessories (especially aftermarket ones) not on the window sticker will be an uphill battle.
Old 09-13-2023, 05:50 PM
  #39  
remington
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Originally Posted by malba2366
That could be an issue. They will likely buy back for MSRP but getting them to pay for accessories (especially aftermarket ones) not on the window sticker will be an uphill battle.
It's floor mats and clear side lights, so that's trivial. Thank God I didn't get it PPF'ed or ceramic coated. I didn't have time as I didn't even get out of break-in miles.

Last edited by remington; 09-13-2023 at 05:52 PM.
Old 09-13-2023, 06:57 PM
  #40  
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Originally Posted by remington
The only buyback that would work for me is my price including tax and all accessories I bought, and they do this under the right circumstances.
Originally Posted by remington
It's floor mats and clear side lights, so that's trivial.
If they reimburse taxes/title/registration, that would be remarkable. I hope you get it.
Old 09-13-2023, 06:59 PM
  #41  
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I know it's hard to see this now but try to take a step back from the emotion of the situation and consider that the overwhelming majority of 911 owners have a great experience (me included and I;m on my second). If I were you I'd certainly push for buy-back and would ask for special consideration on another build. Perhaps a small discount etc.

In the end major problems are bound to happen with some units as these have become *incredibly* complicated vehicles. Still, 99% of them deliver an amazing experience. Don't cheat yourself of that experience even though it makes complete sense that you wouldnt want to jump back in. Good luck either way.
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Old 09-13-2023, 07:08 PM
  #42  
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Originally Posted by The911Don
If they reimburse taxes/title/registration, that would be remarkable. I hope you get it.
Depends on the state. In FL they legally have to pay for all fees, taxes, and accessories added.
Old 09-13-2023, 07:10 PM
  #43  
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Originally Posted by adrianp89
Depends on the state. In FL they legally have to pay for all fees, taxes, and accessories added.
Seems only fair.
Old 09-13-2023, 07:10 PM
  #44  
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If you decided to get another one after all this do you have to get in the back of the allocation line at your dealer or does Porsche do something to make up for their crappy car?
Old 09-13-2023, 07:37 PM
  #45  
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"There are no bad cars, only bad service departments". As I read all this it really seems the incompetent service dept is the root cause. Remember, today's technicians are non longer 'mechanics' - all they do is swap parts based on what the diagnostic tells them. What part of 'replaced the camera three times' isn't the definition of insanity, ie 'doing the same thing and expecting a different outcome'? Seems the crappy service department took a minor electrical problem (which is all this is) and made it 10 times worse. Any chance for a second opinion?
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