bigs

Some thoughts:

1. Contact an attorney

2. Contact an attorney

3. Contact an attorney

4. If the first three don't work, contact another attorney

5. If that doesn't work, some city newspapers or TV channels have ombudsman type reporters who like to dig into fraudulent stuff and publicize it. You might see if any newspaper or TV station in the vicinity of iForged offers that type of service. However, that will require a fair bit of your time to explain things to the ombudsman and convince him of the fraudulent dealing.

I'd contact an attorney.

MGW-Fla

Oh man, I feel for ya Chuck... that sucks big time, You try to pay someone to provide a product or service & do whats right & fair, & get screwed at every turn, then made to feel like you are wasting their time, that they wont even talk to you. Its like youre living in the twilight zone, no one cares. I know youd probably never see the money, but maybe at least in small claims they'd get the supena(sp) yes>? & if you won at least youd have the judgement against them. I doubt otherwise theyd ever send you the wheels back & even if they did, what do you do other than sell them on ebay at best. Keep us posted & I hope it works out somehow for you... oh yeah.. thanks for letting everyone know to STAY AWAY FROM IFORGED... think iForged is translated into "weScrewed" as in the customer right??

MGW-Fla

ok... I amend... everyones got me fired up... what they all said... get an attorney, sue em all, call the state & feds, file complaints everywhere, go for the jugular & get the B@st@rds!

heinrich

trust me get a lawyer

m21sniper

An attorney?

To hell with that.

Call in an airstrike.

BC

Chuck I think while this is a great frustration with you, there is also the "principle" of the thing, and many times that will spring us into action for more then the original cost.

Small Claims court. Does this still hold any water? I have a customer who was overcharged on his property taxes and won in small claims court. It was an 80 dollar fee in total.

But would it be by you or in CA?

I think it would have to be CA. Not sure.

The arbitration t hing is even more idiotic. I'm sure you hjave paid your fair share to Citibank over your years, and almost always on time.

Sometimes the fedexed letter straight to the CEO of the company does something, sometimes not. Many people have done it and it has had good outcomes.

Chuck Z

[edit] comments removed per my settlement with iForged.

Chuck Z

ALWAYS on time. We run it up and pay it off a couple times per year.... Have a great credit score to prove it.

This too is one of the things I will try....

Warren928

Pictures, pictures, pictures. Always show how things arent fitting correctly. Maybe you did and sent them to mastercard, but this bozo is saying everything fits fine. If you threw the pics in his face that prove otherwise, that would shoot down his last leg to stand on.

kary4th

It sounds to me that someone at Mastercard didn't understand the situation and made a bad call. Call them. Get the supervisor of the person who answers the phone. When they won't help (because they won't), get their supervisor. When they won't help either, demand to go further up the line. Very near the person who answers the phone, you will find a supervisor who won't want to let you any further. Don't hang up. Keep them on the phone until they give in. They should NEVER hang up on you. Figure out where they are, and call them before lunch. Then don't let them off the phone until you get what you want - either your money, or more names and numbers, or hopefully, a transfer to someone higher up.

Get names and direct phone numbers (when available) of everyone you speak with. Get email addresses. Send all data you have to everyone. Can you record the call? It will help you make sure you get everything documented.

Someone will be willing to help. You just have to find them. Once you do find them, they have to be able to do something. Often they won't be able to resolve the issue, but they may know who can, and be willing to be your advocate.

Hitting your head on the walls that every company builds around them won't help. You need someone on the inside who can and will help. The trick is finding that person. If you can find a lawyer who deals with these situations, they probably already have a line of communication open to whomever may be able to do something. I doubt that hiring just any lawyer will help much.

When I worked for Lotus (software) long ago, it amazed me what would be given to customers, once they got to the right person.

Chuck Z

[edit] comments removed per my settlement with iForged.

https://rennlist.com/forums/showthre...ghlight=wheels

Ferris B

Wow, this situation sucks.

Here's what I'd do, first get an attorney to write a quick letter explaining (again) what has transpired and that you need a refund and don't want the wheels. My wife (an attorney) calls these letters "govern yourself accordingly" letters because they are threatening without actually issuing a threat. If the response is not in your favor, then you have a few more steps to consider, some of which you might consider anyway...

Call the media as bigs suggested. In UT we have a guy at the paper and a guy at one of the TV stations who both love to dig in to this stuff. Call the BBB where iForged is located and file a complaint. File a complaint w/ the FTC. If iForged belogs to SEMA, send them a letter too. The state of NC might also have a consumer advocate who can help (usually part of the executive branch). I'd basically bitch to everyone who will listen.

As a last resort, you may have to take delivery of the wheels and sell them on eBay to a 996/Boxster owner, and you might recoup some of your cost.

And finally, when all the dust settles, cancel your Citi card. Good luck with everything.

Chuck Z

I will try a more controlled approach as last night when I called I was pretty hot. I demanded to speak to the supervisors supervisor but was told she didn't take phone calls from customers. Imagine that! She went on to tell me Citi was offering a service that by law they didn't even have to offer, instead they are only required to at the very minimum handle things in writing. I will be on a phone call/letter writing/web posting CRUSADE to get justice on this matter.

Perhaps after I've had a couple days to calm down I will try again.

Ferris B

...and another thing, DOCUMENT EVERYTHING. As stated before, get names, titles and take detailed notes. Keep all your correspondance. Doing so can only help.

SteveG

Chuck: When dealing with any of them, and under the circustances I know it is hard, I would try to remain pragmatic. By that I mean honesty and the "right thing" is on your side and you have no choice but to get satisfaction through whatever means are available be that inet, local media, court: I would try the local media consumer reporter, TV, but if the vendor isn't local they may be less interested, so you might want to contact the media near iforged. Before paying an attorney I would also inquire at small claims court re suing Citibank. As an intermediary, they share some responsibility and they are more sensitve to bad publicity than iforged. They may be concerned about a local judgment, whereas iforged is on the other coast and tho they will not show up and you will win, there is the problem of enforcement. Good luck. Related: I sued a local contractor who by his own admission had Vicoden addiction, took money, can't do the job, now doesn't have phone. I won of course in court, but can't garnish wages, as his income source is unknown, but we are waiting on Sheriff to evaluate selling his vehicle or other items. Harsh to do that, but he won't return calls, won't or can't cooperate in any way. He did good work previously, then just went nuts.