MadFox

Scoot over.. keep your pencil in your mouth and put two straws in that glass.. I'm willing to try.. but again, did we mention that no one said you were "wrong"... just half empty you twit! Pass the Kool-Aid, cheap seat buddy...........

schvetkaaks

Could one just swap out the CD unit with a DVD unit, keep the same screen, get the DVD maps, and be done with it?

ltc

Absolutely.
$5K, give or take (there is a bit of wiggle room for negotiations/bartering/pleading....all part of the 'new' Porsche experience).
Please contact your local Porsche dealer/parts department/service department/fianance department for details.

And while you're at it, we'll even throw in an XM/Sirius satellite installation; after all, your vehicle will be completely disassembled, so now would be a good time.

Kooser

Porsche Cars North America, Inc.
980 Hammond Drive
Suite 1000
Atlanta, Georgia 30328

Peter Schwarzenbauer
President
Porsche Cars North America, Inc.

or

Ms. Janice P. Howard
Specialist
Customer Commitment Group

mudman2

PCNA do not respond to e-mails, policy, in fact they rarely if ever reply in writing either. Most replies I get verbally via my dealers service manager.

ltc

I beg to differ, oh esteemed forum moderator and adult day care provider , struggling to maintain some semblance of order here in the unofficial Rennlist "funny forum"......

You CAN ABSOLUTELY get PCNA to respond in writing; you just have to use the proper letterhead.
Sad, but true.

mudman2

OK if you want to be ****, without a law firms letterhead.

I was talking about civilians.

MadFox

All right.. I took on the assignment with Kooser's help (he provided his letters and I blended them for all of us). So, this is our no law firm letterhead form letter to PCNA. High road letter, just asking them to "sign zee papers" to allow NavTeq to sell us correct data at high prices! Feel free to modify but at least you can drag over the letter below and amend as you see fit.. Let's truly get tens if not hundreds of letters to them and see if we can force them to be "logical" about making our NAV systems more usable in non-metro areas and in "new" areas.
==============
Form Letter to PCNA HQ, Herr Peter the Great, President
==============
Mr. Peter Schwarzenbauer, President
Porsche Cars North America, Inc.
980 Hammond Drive, Suite 1000
Atlanta, Georgia 30328

Dear Mr. Schwarzenbauer:

I am an owner of a Cayenne with PCM Navigation. I would like to address the response from PCNA and NavTeq regarding a deficiency in the current outdated navigation data disks initially provided with my purchase. It is my understanding that Ms. Howard, a Specialist in the PCNA Customer Commitment Group, as well as a Mr. or Ms. English with NavTeq Customer Support, have both stated that PCNA is not currently considering an update to my Cayenne’s CD/DVD based Navigation system (even though a substantial data update is now available). Frankly, I do not understand why this would be a problem for PCNA. Therefore, I am writing you to ask that you reconsider the position that your company has taken regarding updates to the navigation data provided by NavTeq.

I have the 3-CD based navigation (or insert: single DVD) from Navteq which has data released in August of 2004 but contains mapping data from 2003. I have contacted Navteq and their Customer Support department has informed me that all of the detailed mapping data to complete a CD (or DVD) update for Porsche vehicles with navigation systems is available. Not only did they state that they have all the necessary information, they also said that they are currently using it with many different CD and DVD based systems for other car manufacturers. All they need is PCNA’s approval to manufacture them.

In my state, there are many main roads and highways that are not detailed because they are not within a major metropolitan area. I am told that the current data update has corrected this data deficiency. In addition, many new roads have been added since 2003. I am more than willing to pay a fair market price to obtain new data disks for my system. Therefore, I truly do not understand why PCNA does not believe that it is in its best interest or that of its customers to allow NavTeq to update my and countless other's PCM navigation system. I’m quite sure that NavTeq is willing to do what is necessary as they have with Acura, Land Rover, Mercedes-Benz, Nissan, Ford, Lincoln, and Jaguar.

I look forward to hearing from you. I sincerely hope that you will authorize the update as soon as possible.

Sincerely,

First Name, Last Name
Street
City, State, Zip
VIN# 123456ABC123456

Kooser

To be even more ****....
I always thought of lawyers as civilians - unless they were military attorneys!

I received a call from my dealership's service manager as well as a written response and I just sent it on my office letterhead, go figure?

I'm going to be like the character Andy Dufresne from the film 'Shawshank Redemption' and write a letter every week for 10 years if I have to.
If everyone affected sends a couple of successive letters we may not need to barricade them in with fiber formed fecal bricks to come to a favorable decision.

ltc

Dear Mr First Name, Last Name,
Please allow me to be brief.
I have consulted with my personal icon, Gordon Gecko from the movie Wall Street, portrayed by Michael Douglas and would like to state the following:
1. Greed is Good.
2. Greed Works.
3. Request Denied.
Thank you for purchasing a Porsche product.
Please find enclosed a set of Porsche Golf Tees, along with a personally autographed picture.

ltc

To my dear friend MadFox,

Please understand that PCNA would not p!ss on your head if your hair were on fire (even if the rear microswitch was responsible for setting off the electrical short in the Cayenne which caused your hair to be on fire and you were unable to drive yourself to the fire station/hospital because you could not get into the vehicle due to your Cayenne's keyfob remote having a 'bad day').

The ONLY thing PCNA will understand/respond to is to set THEIR hair on fire.....and your letter as drafted is not it.

The only question you have to ask yourself is "is this issue really worth the trouble of setting THEIR hair on fire?"

I sincerely wish you good luck and I hope I'm wrong in what I believe PCNA's position/response is/will be.

Kooser

My favorite quote which can apply to this situation was so eloquently stated by Arnold from the classic film "Conan The Barbarian"

"What is best in life: Crush your enemies (PCNA), see them driven before you, and to hear the lamentation of the women!"

Here is a link to the sound byte!
http://politicalhumor.about.com/cs/s...aa080703_2.htm

Kooser

[QUOTE=ltc]The ONLY thing PCNA will understand/respond to is to set THEIR hair on fire.....and your letter as drafted is not it.

The only question you have to ask yourself is "is this issue really worth the trouble of setting THEIR hair on fire?"

Are you suggesting more "forceful" language or a Portable Flamethower like the military model M9A1-7?

Kooser

Are you suggesting that MadFox is into golden showers like Ricky Martin?
(I wish there was an emoticon for this!)

MadFox

To my dear cellmate at the Villa:

While we have gotten to know each other fairly well, please indulge me whilest I enlighten you to a few things about a former Navy fly-boy who loved antagonizing the hell out of old Soviet ICBM sub skippers. FIRSTLY, No one pisses on my head.. in fact, that is sort of a tradition in the SEALS officer corps and one reason (amongst many) that I did not volunteer to be a SEAL (even if I was crazy enough to do it).

SECONDLY, being an officer and a gentlemen (albeit a retired one), my first approach to any situation is to be nice, respectful and logical. 99% of the time this works. In fact, at my completely wonderful Porsche dealership, it has been that type of relationship that kept me from getting rid of my Cayenne. I will NOT enlighten any Porsche executives as to what might or might not be my tactics should they fail to comprehend the reasonable requests of many fellow Cayenne owners. But, let's just say that I am noted for being "creative" and on more than several occasions have brought upon "inflexible" and uncaring beauracrats unwanted, unnecessary but totally satisfying attention to problems that should have been corrected. In fact, ltc, my dear friend, I think that the two of us and several of the regulars on this forum could probably get a lot of media attention on Hammond Drive that could possibly be construed as the equivalent of "pissing" on PCNA heads. I would hope that they don't want that type of creativity. Imagine if you will Motor Trend, Car and Driver being invited to a "creative" gathering of people who decided that glitches and arrogance have reached a zenith.

SEVENTHLY (ltc comments that's 3 sir), I will not sue over data, HOWEVER, I am quite sure that others would over a whole gaggle of things.... say, trailer hitch software interfacing?!!? MOST of the time, this is a waste of time; but, it does force a bureaucrat to reach into his wallet and SOMETIMES that can be MOST satisfying!

Let's see what happens.. and then plan accordingly. Cheers.

MadFox, Fellow Kool-aid Addict