fpena944

That's awful! Did you replace your air filter after that?

996 Kuwait

Actually I didn´t, but I cleaned it very well every week

Barn996

And I thought my black coupe was hard to keep clean...

white99c2

Panic in Needle Park

white99c2

Curious, I read through most of the pages here. Did you guys pay for this product thinking you would have it by July/August and now it's delayed until November/December. Were your credit cards charged?

logray

No credit cards charged until product ships.

Pre-orders can be cancelled once technology is revealed.

https://rennlist.com/forums/996-forum/630121-ims-new-detection-speculation-12.html#post8681956

Flat6 Innovations

Very clear statements were made concerning charges and delivery dates. We have not and will not receive one dollar from the pre-sales of this unit until its time for the units to be finalized. We have stayed in touch with the pre-purchasers and will be doing so again this week with an IMSG Newsletter.

Once the technology is unveiled anyone that wants to cancel their pre-order can do so with no questions asked on this end. If ANYONE decides they don't want to continue waiting, or wants to cancel the order- no problem at all because all we have to do is delete it since no money has changed hands.

We want the transactions to favor these pre-purchasers and we want their feedback before any other units are shipped.

Finally, after the technology is unveiled but before any cards are charged we will send out an "authorization" form to the pre-purchasers. We will only charge the cards that we have executed authorization forms to accompany. I can't think of any more thorough and fair way to handle these pre-sales.

thirteeneast

That's how I understood it.
Perfection takes time!.

Sue Esponte

I have a quick question and I apologize if it's been answered already in the previous 33 pages

The site allows for you to purchase additional Hotline Support for $29. What does this provide that wouldn't otherwise be covered by a call to you saying, "Hi, my IMS Alert is on, I guess I need to schedule an IMS replacement," my assumption being that once the alert goes off, the driver would need to stop the car as quickly as possible and call for a flatbed/tow.

So, assuming I know that much already, what kind of additional information does the Hotline Support provide?

Thanks,
-Eric

Brandoo

"We have stayed in touch with the pre-purchasers and will be doing so again this week with an IMSG Newsletter."

I have received no correspondence at all since placing my pre order (#132) a month or so ago. ???

Flat6 Innovations

We have sent out two different group emails. One of these had the IMSG Survey included with it. From those surveys we chose our group that will be receiving the first units.

With your order being #132 it was placed after the mass amount of pre-orders was received and after we had selected the beta testing group. Due to this the next correspondence that you receive will be the IMSG Newsletter sometime next week.

Thats partially correct, but there may be other scenarios where you could need expert guidance.

The Hotline gives you direct 24 hour link to an M96 engine specialist from my company, most of the time this person will be yours truly.

When an IMS Alert occurs there are scenarios that should be considered based on the circumstances. Things like should the car be driven or towed to a shop, should it be shut down immediately and etc. We will also be able to help drivers understand the chain of events that a local shop will take in diagnosing the severity of the condition that created the IMS alert. Buying the ability to attain this type of information is virtually priceless when you are on the side of the road with a problem.

That said, we'll have some updates for this thread next week and the newsletters will go out to the pre-purchasers as well and may even have a sneak peek at the system, but not spill the beans as to the technology yet..

The Excellence article is written. The tech writers were blown away!

Sue Esponte

Thanks for the reply. I've already placed my order but I'm wondering if it is possible to add/remove the Hotline Support to/from the order when the confirmation of purchase email goes out.

-Eric

Flat6 Innovations

As I have stated before:
All the pre-purchasers will confirm their orders before their cards are charged. At this time they will have the ability to cancel the order completely, add the support hotline or subtract the support hotline.

We try to go over the top with giving people what they want. No one will be charged without confirmation of the charges and the ability to upgrade or downgrade their order.

Sue Esponte

I hear you...just confirming.

Flat6 Innovations

The IMS Guardian newsletter has been sent to all pre-purchasers of the system. We included updates on delivery times in this newsletter as well as other updates.

We will now be sending these every couple of weeks to the pre-purchasers as we work to fill the first orders.

We have halted further sales of the IMS Guardian units for the interim and will more than likely not be accepting any more orders until the Excellence article is published in the November issue.

Thanks again for your interest in this product development. We appreciate the willingness of Rennlist to host this thread.