Jim Richards

Yo, Sullivan! Can I have my shovel back now?

Leland Pate

This thread was not worthless.
If not for this thread I could have unintentionally sparked a global conflict due to a simple misunderstanding of the theme behind my avatar.
War
Famine
Strife
Nuclear frikin’ WAR

And for the record, my name is pronounced PATE. Not, Pat-e.
I’m Welsh/German.

Randall G.

A quick PP anecdote. Ordered Wayne's "How to Rebuild and Modify your Porsche 911" book. Well, actually, I only ordered the CD:

http://www.pelicanparts.com/catalog/...bkptec_pg1.htm

When the package arrived, it contained both the CD and book, I was only charged for the CD. E-mailed them, told 'em about their mistake (yes, my honesty is embarrassing), to go ahead and charge my CC--the book is here now. Their response? The book is free, our mistake, consider it a gift.

Wrt to the claim of being certain of clicking on "M," not "L." Sorry, but I seriously, seriously doubt it. But, hell, let's assume "the computer did it." Well, ya' shouldn't be faulting PP, should ya'? Looks like an "L" order to them.

KOAN

Hey, they screwed up on my wine and cheese order......oh, sorry, wrong site...never mind...

PBenz

But Jonathan - your "explanation to Travis" IS a "threat" to air your grievance!

forklift

LOL, I did understand the avatar and did not think about the French. It reminded me of the interview w/ Seinfeld in the 96 993C4S promotional video. He said something about some people buy Porsches to drive up to coffee shops and stand in front of it (the Porsche). Then there was a "no, that's not what it's all about."

Now back to our regularly scheduled program....

J. Brinkley

ya'll can stop anytime

Dudley

Leland,

I thought your avatar was anti-mouse in some way.

Guess not.

Dave

Mark in Baltimore

Leland,

I figured your avatar was a stab at certain whiny individuals here on Rennlist, as in, "Would you like cheese with your wine/whine?" I didn't see it as anti-French at all.

Marc in AK

I am kinda digging J. Brinkley's avatar............oooo la la Madam Moisel.

RJT

Man..... I guess I'm lucky, the miniscule Porsche crowd around here is into Moonshine, Beer and Bugers!!!

JoAnne

PS: I know Tom and Wayne at PP and they are both very nice gentlemen

g-50cab

I just had to look up the jacket - here it is...



I'm not sure my wifey would be happy with that - look at it this way...Pelican may have saved your marriage.

OldGuy

G-cab that jacket in the pic looks like its the wrong size!!Too big!!

smshirk

This entire incident could easily have been avoided, but I do think Mr. Sullivan is right about one thing, even if he did mistakenly click L instead of M. Wayne himself said the the restocking fee policy was implemente to prevent ordering abuse, and you have to agree with his logic. However, a birthday present is something Mr Sullivan would likely replace before Pelican could get a medium to him. So he doesn't really fit into the abuser type customer. Pelican could have just as easily waived the restocking fee had their policy been a bit more flexible for Travis to interpret.

Don't get me wrong, I've had almost all postive experiences with Pelican, and will continue to be their customer for many of my needs. Not all, because they just don't have enough 996 parts yet. In fact, the only time I had an order shipped that was something other than what I thought I ordered....I was wrong. I gave them a bad survery after the transaction, and then received an email from Wayne and Eli who both pointed out that I made a mistake, which I did...didn't read the description closely, but they both offered to do something to rectify the situation on their dime.

If Eli or Waynes first post had been in the same vein as their correspondence with me, Mr Sullivan would probably be what my company refers to as a "winback" Instead, Mr Sullivan got fried on this forum, Pelican comes off looking a bit defensive, though still a well respected supplier, as they most certainly are. But on the bright side, there has been an interesting thread going all day that was worth taking a peek at everytime we got a chance.

Lance 4c

4,500 views on this thread and counting...

I think that mrsullivan works for pelican. What a great marketing campaign! Set up the complaining customer. Let some tension build, and then come through with great responses. Free advertising is the best advertising money can buy.