Dishonest Business Practices -- Pelican Parts
#92
Burning Brakes
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This thread was not worthless.
If not for this thread I could have unintentionally sparked a global conflict due to a simple misunderstanding of the theme behind my avatar.
War
Famine
Strife
Nuclear frikin’ WAR
And for the record, my name is pronounced PATE. Not, Pat-e.
I’m Welsh/German.
If not for this thread I could have unintentionally sparked a global conflict due to a simple misunderstanding of the theme behind my avatar.
War
Famine
Strife
Nuclear frikin’ WAR
And for the record, my name is pronounced PATE. Not, Pat-e.
I’m Welsh/German.
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#93
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A quick PP anecdote. Ordered Wayne's "How to Rebuild and Modify your Porsche 911" book. Well, actually, I only ordered the CD:
http://www.pelicanparts.com/catalog/...bkptec_pg1.htm
When the package arrived, it contained both the CD and book, I was only charged for the CD. E-mailed them, told 'em about their mistake (yes, my honesty is embarrassing), to go ahead and charge my CC--the book is here now. Their response? The book is free, our mistake, consider it a gift.
Wrt to the claim of being certain of clicking on "M," not "L." Sorry, but I seriously, seriously doubt it. But, hell, let's assume "the computer did it." Well, ya' shouldn't be faulting PP, should ya'? Looks like an "L" order to them.
http://www.pelicanparts.com/catalog/...bkptec_pg1.htm
When the package arrived, it contained both the CD and book, I was only charged for the CD. E-mailed them, told 'em about their mistake (yes, my honesty is embarrassing), to go ahead and charge my CC--the book is here now. Their response? The book is free, our mistake, consider it a gift.
Wrt to the claim of being certain of clicking on "M," not "L." Sorry, but I seriously, seriously doubt it. But, hell, let's assume "the computer did it." Well, ya' shouldn't be faulting PP, should ya'? Looks like an "L" order to them.
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Originally Posted by mrsullivan
i didnt "threaten" to air anything, but explained to Travis that i was a member of rennlist and planned to let people know what a bad experience i had this morning...
#96
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Originally Posted by Chuck Price
Hey, they screwed up on my wine and cheese order......oh, sorry, wrong site...never mind...
Now back to our regularly scheduled program....
#101
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Originally Posted by M491
.............. Never heard of the Porsche "wine and cheese" crowd?!? That's a common saying that only been around for . . . a couple of decades or so..................'
JoAnne
PS: I know Tom and Wayne at PP and they are both very nice gentlemen
#104
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This entire incident could easily have been avoided, but I do think Mr. Sullivan is right about one thing, even if he did mistakenly click L instead of M. Wayne himself said the the restocking fee policy was implemente to prevent ordering abuse, and you have to agree with his logic. However, a birthday present is something Mr Sullivan would likely replace before Pelican could get a medium to him. So he doesn't really fit into the abuser type customer. Pelican could have just as easily waived the restocking fee had their policy been a bit more flexible for Travis to interpret.
Don't get me wrong, I've had almost all postive experiences with Pelican, and will continue to be their customer for many of my needs. Not all, because they just don't have enough 996 parts yet. In fact, the only time I had an order shipped that was something other than what I thought I ordered....I was wrong. I gave them a bad survery after the transaction, and then received an email from Wayne and Eli who both pointed out that I made a mistake, which I did...didn't read the description closely, but they both offered to do something to rectify the situation on their dime.
If Eli or Waynes first post had been in the same vein as their correspondence with me, Mr Sullivan would probably be what my company refers to as a "winback" Instead, Mr Sullivan got fried on this forum, Pelican comes off looking a bit defensive, though still a well respected supplier, as they most certainly are. But on the bright side, there has been an interesting thread going all day that was worth taking a peek at everytime we got a chance.
Don't get me wrong, I've had almost all postive experiences with Pelican, and will continue to be their customer for many of my needs. Not all, because they just don't have enough 996 parts yet. In fact, the only time I had an order shipped that was something other than what I thought I ordered....I was wrong. I gave them a bad survery after the transaction, and then received an email from Wayne and Eli who both pointed out that I made a mistake, which I did...didn't read the description closely, but they both offered to do something to rectify the situation on their dime.
If Eli or Waynes first post had been in the same vein as their correspondence with me, Mr Sullivan would probably be what my company refers to as a "winback" Instead, Mr Sullivan got fried on this forum, Pelican comes off looking a bit defensive, though still a well respected supplier, as they most certainly are. But on the bright side, there has been an interesting thread going all day that was worth taking a peek at everytime we got a chance.
#105
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4,500 views on this thread and counting...
I think that mrsullivan works for pelican. What a great marketing campaign! Set up the complaining customer. Let some tension build, and then come through with great responses. Free advertising is the best advertising money can buy.
I think that mrsullivan works for pelican. What a great marketing campaign! Set up the complaining customer. Let some tension build, and then come through with great responses. Free advertising is the best advertising money can buy.