991 issues update and lemon law filling new video
04-17-2014, 02:40 PM
#196
Drifting
You didn't read my post. Lemon laws provide resolution. Why hasn't Nick accepted it? Porsche doesn't have a choice but to participate. It's Nick who's refusing the process because he wants more than what the law provides and he's attempting to force that through bludgeoning Porsche's reputation with a camera.
Seriously, it's amazing that so many have heard one side vs. your collective years of presumed satisfaction with Porsche. The solution is assured through lemon laws -- this is consumer legislation and it has been around for years.
I wouldn't want many of you on a jury -- you'll convict after the opening statement of the prosecutor.
Seriously, it's amazing that so many have heard one side vs. your collective years of presumed satisfaction with Porsche. The solution is assured through lemon laws -- this is consumer legislation and it has been around for years.
I wouldn't want many of you on a jury -- you'll convict after the opening statement of the prosecutor.
04-17-2014, 02:52 PM
#197
Jim
04-17-2014, 03:08 PM
#200
Burning Brakes
I agree with this. I think there are a lot of people like us who could certainly buy another one, but are thinking twice now. P better get their act together and give people some 'value added'. I'll be interested to see if Nick can keep talking about this once the 'agreement' is signed. I have noticed that in many stories like this the original poster disappears, and wonder if this is b/c of non disclosure agreements...
Jim
Jim
04-17-2014, 03:28 PM
#201
04-17-2014, 03:43 PM
#203
Rennlist Member
I think Nick WAS refusing the process -- the arbitration was scheduled next week yet he timed a new video yesterday ahead of it? Sounds like he wanted something more than what he knew the law provides. Hmmm, that sounds like something that goes by a different name.
As for taking the side of Porsche: I'm neutral because I don't have all the facts. Neither do you.
As for taking the side of Porsche: I'm neutral because I don't have all the facts. Neither do you.
Lemon law arbitration, as has been explained numerous times, involves a long, drawn-out process that results in arguably incomplete compensation. The strict remedies prescribed by law may be fine for a Cobalt owner, but as Porsche customers we have been led to expect better service. A standard of "excellence," if you will. What Nick experienced is not "excellence," I don't care how many gory details he's holding back.
It's a classic example of asymmetrical warfare. If my check to the dealership had bounced, you can bet that the Powers That Be wouldn't indulge my failure to deliver by letting me prorate their recovery and drag it out by several months. I would very quickly find myself in a world of legal and financial pain. But the rules are different on the other side of the desk.
Fortunately, as the manufacturers rely more on social media to maintain their reputation and build desire for their products, the asymmetries of the past are changing. Auto manufacturers need to be utterly terrified of the consequences of handling a customer-service issue the way they handled this one. Who but an auto manufacturer could possibly have a problem with that?
04-17-2014, 03:55 PM
#204
Rennlist Member
At some point it may occur to you that Nick isn't the only Porsche owner who has gone through a ton of grief with his/her "dream" car. (Yes, I eventually came back to the fold and bought another one, but it took twenty years before I trusted Porsche enough to do so.)
Lemon law arbitration, as has been explained numerous times, involves a long, drawn-out process that results in arguably incomplete compensation. The strict remedies prescribed by law may be fine for a Cobalt owner, but as Porsche customers we have been led to expect better service. A standard of "excellence," if you will. What Nick experienced is not "excellence," I don't care how many gory details he's holding back.
It's a classic example of asymmetrical warfare. If my check to the dealership had bounced, you can bet that the Powers That Be wouldn't indulge my failure to deliver by letting me prorate their recovery and drag it out by several months. I would very quickly find myself in a world of legal and financial pain. But the rules are different on the other side of the desk.
Fortunately, as the manufacturers rely more on social media to maintain their reputation and build desire for their products, the asymmetries of the past are changing. Auto manufacturers need to be utterly terrified of the consequences of handling a customer-service issue the way they handled this one. Who but an auto manufacturer could possibly have a problem with that?
Lemon law arbitration, as has been explained numerous times, involves a long, drawn-out process that results in arguably incomplete compensation. The strict remedies prescribed by law may be fine for a Cobalt owner, but as Porsche customers we have been led to expect better service. A standard of "excellence," if you will. What Nick experienced is not "excellence," I don't care how many gory details he's holding back.
It's a classic example of asymmetrical warfare. If my check to the dealership had bounced, you can bet that the Powers That Be wouldn't indulge my failure to deliver by letting me prorate their recovery and drag it out by several months. I would very quickly find myself in a world of legal and financial pain. But the rules are different on the other side of the desk.
Fortunately, as the manufacturers rely more on social media to maintain their reputation and build desire for their products, the asymmetries of the past are changing. Auto manufacturers need to be utterly terrified of the consequences of handling a customer-service issue the way they handled this one. Who but an auto manufacturer could possibly have a problem with that?
Insert golf clap! Very well put.
04-17-2014, 04:12 PM
#205
Burning Brakes
At some point it may occur to you that Nick isn't the only Porsche owner who has gone through a ton of grief with his/her "dream" car. (Yes, I eventually came back to the fold and bought another one, but it took twenty years before I trusted Porsche enough to do so.)
Lemon law arbitration, as has been explained numerous times, involves a long, drawn-out process that results in arguably incomplete compensation. The strict remedies prescribed by law may be fine for a Cobalt owner, but as Porsche customers we have been led to expect better service. A standard of "excellence," if you will. What Nick experienced is not "excellence," I don't care how many gory details he's holding back.
It's a classic example of asymmetrical warfare. If my check to the dealership had bounced, you can bet that the Powers That Be wouldn't indulge my failure to deliver by letting me prorate their recovery and drag it out by several months. I would very quickly find myself in a world of legal and financial pain. But the rules are different on the other side of the desk.
Fortunately, as the manufacturers rely more on social media to maintain their reputation and build desire for their products, the asymmetries of the past are changing. Auto manufacturers need to be utterly terrified of the consequences of handling a customer-service issue the way they handled this one. Who but an auto manufacturer could possibly have a problem with that?
Lemon law arbitration, as has been explained numerous times, involves a long, drawn-out process that results in arguably incomplete compensation. The strict remedies prescribed by law may be fine for a Cobalt owner, but as Porsche customers we have been led to expect better service. A standard of "excellence," if you will. What Nick experienced is not "excellence," I don't care how many gory details he's holding back.
It's a classic example of asymmetrical warfare. If my check to the dealership had bounced, you can bet that the Powers That Be wouldn't indulge my failure to deliver by letting me prorate their recovery and drag it out by several months. I would very quickly find myself in a world of legal and financial pain. But the rules are different on the other side of the desk.
Fortunately, as the manufacturers rely more on social media to maintain their reputation and build desire for their products, the asymmetries of the past are changing. Auto manufacturers need to be utterly terrified of the consequences of handling a customer-service issue the way they handled this one. Who but an auto manufacturer could possibly have a problem with that?
04-17-2014, 04:20 PM
#206
Nordschleife Master
At some point it may occur to you that Nick isn't the only Porsche owner who has gone through a ton of grief with his/her "dream" car. (Yes, I eventually came back to the fold and bought another one, but it took twenty years before I trusted Porsche enough to do so.) Lemon law arbitration, as has been explained numerous times, involves a long, drawn-out process that results in arguably incomplete compensation. The strict remedies prescribed by law may be fine for a Cobalt owner, but as Porsche customers we have been led to expect better service. A standard of "excellence," if you will. What Nick experienced is not "excellence," I don't care how many gory details he's holding back. It's a classic example of asymmetrical warfare. If my check to the dealership had bounced, you can bet that the Powers That Be wouldn't indulge my failure to deliver by letting me prorate their recovery and drag it out by several months. I would very quickly find myself in a world of legal and financial pain. But the rules are different on the other side of the desk. Fortunately, as the manufacturers rely more on social media to maintain their reputation and build desire for their products, the asymmetries of the past are changing. Auto manufacturers need to be utterly terrified of the consequences of handling a customer-service issue the way they handled this one. Who but an auto manufacturer could possibly have a problem with that?
Very well put!
04-17-2014, 04:56 PM
#208
2nd Gear
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I was in thinking about buying a C2S and actually came across Nick's video on youtube while looking at review videos of the 911... then I saw the other video (Part 2) and decided to see if the issue he had were common and ended up perusing this forum only to find his first thread about the issues. I have been following this ever since and I find it difficult to understand Porsche's behavior granted we only know one side of the story.
Point is I'm honestly really disappointed and scared of spending hard earn money and get thrown a lemon and treated in such a manner. I'm rethinking the entire thing. Sigh...
Point is I'm honestly really disappointed and scared of spending hard earn money and get thrown a lemon and treated in such a manner. I'm rethinking the entire thing. Sigh...
04-17-2014, 05:14 PM
#209
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This is really amazing. I have followed Nick's videos and comments; a true Porsche enthusiast, who will probably leave Porsche ownership for a very long time. I'm an 993 owner, who has planned to buy a 991 (without selling my 993). Nick's experience doesn't surely represent the general 991 quality level, but anyway... In the turbo forum, there are some corresponding experience, maybe not as bad as Nick's experience, but anyway...wow...
Last edited by p993c4; 04-18-2014 at 08:52 AM.
04-17-2014, 05:36 PM
#210
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At some point it may occur to you that Nick isn't the only Porsche owner who has gone through a ton of grief with his/her "dream" car. (Yes, I eventually came back to the fold and bought another one, but it took twenty years before I trusted Porsche enough to do so.)
Lemon law arbitration, as has been explained numerous times, involves a long, drawn-out process that results in arguably incomplete compensation. The strict remedies prescribed by law may be fine for a Cobalt owner, but as Porsche customers we have been led to expect better service. A standard of "excellence," if you will. What Nick experienced is not "excellence," I don't care how many gory details he's holding back.
It's a classic example of asymmetrical warfare. If my check to the dealership had bounced, you can bet that the Powers That Be wouldn't indulge my failure to deliver by letting me prorate their recovery and drag it out by several months. I would very quickly find myself in a world of legal and financial pain. But the rules are different on the other side of the desk.
Fortunately, as the manufacturers rely more on social media to maintain their reputation and build desire for their products, the asymmetries of the past are changing. Auto manufacturers need to be utterly terrified of the consequences of handling a customer-service issue the way they handled this one. Who but an auto manufacturer could possibly have a problem with that?
Lemon law arbitration, as has been explained numerous times, involves a long, drawn-out process that results in arguably incomplete compensation. The strict remedies prescribed by law may be fine for a Cobalt owner, but as Porsche customers we have been led to expect better service. A standard of "excellence," if you will. What Nick experienced is not "excellence," I don't care how many gory details he's holding back.
It's a classic example of asymmetrical warfare. If my check to the dealership had bounced, you can bet that the Powers That Be wouldn't indulge my failure to deliver by letting me prorate their recovery and drag it out by several months. I would very quickly find myself in a world of legal and financial pain. But the rules are different on the other side of the desk.
Fortunately, as the manufacturers rely more on social media to maintain their reputation and build desire for their products, the asymmetries of the past are changing. Auto manufacturers need to be utterly terrified of the consequences of handling a customer-service issue the way they handled this one. Who but an auto manufacturer could possibly have a problem with that?
Simply, we don't know what Porsche offered and Nick isn't saying either. To conclude that Porsche is the "enemy" is premature and a bridge too far for me.