Brock69

2M didn't want to refund or replace them because "our items fit and you need to find a competent mechanic"

thesaintusa

Truly curious to see how Paypal responds in this specific situation as you altered the product sent.

I do hope you get your $$$, but once the seller demonstrates that you damaged the product I can see both Paypal and your CC rejecting your requests.

Please keep us in the loop and I hope you get your $$$. I still maintain that the most appropriate course of action would have been to just return the non-fitting cats (unaltered) and do a chargeback.

Brock69

I sent them the emails of me asking for a refund or replacement and him saying no because they fit.

Soul Performance

Thanks @Brock69 for giving SOUL a shot. We have a high standard of product and service and are active members of the Rennlist community as a business and individuals.

I am always here to help out along with my collegues and dealers.

Dave @ SOUL

Brock69

My mechanic was impressed with the quality and fitment, and I no longer have a CEL. Great purchase.

thesaintusa

Truly curious to see how Paypal responds in this specific situation as you altered the product sent.

I do hope you get your $$$, but once the seller demonstrates that you damaged the product I can see both Paypal and your CC rejecting your requests.

Please keep us in the loop and I hope you get your $$$. I still maintain that the most appropriate course of action would have been to just return the non-fitting cats (unaltered) and do a chargeback.

thesaintusa

This would have been the time to do the chargeback and just send the cats back with signature required and you would be clear and free minus the shipping charges.

DBH

I tend to agree that you crossed the line once you altered the product. 2M can claim that damaged goods returned are not acceptable for a credit. And rightfully so. Regardless of any other defense you may put forward (bad customer service?) the fact remains that you modified/damaged (destroyed?) their product without their express permission.
I can certainly relate to your frustration in this situation, and I too hope you can somehow receive some restitution in its resolution. Let us know how it turns out.

Brock69

How did I damage/destroy the product by cutting down the sides that were too long so it would actually fit? It was several inches too long on the side that goes to the muffler. The defense is not bad customer service it is that it does not perform as described (no check engine light). I even have the email of me asking him that question before I ordered.

Newusername

I have nothing to add other than the fitment of my Soul sport cats was spot on and the product have performed as promised.

DBH

Sorry, but regardless of any other defense, you did "modify" their product "...by cutting down the sides..." without their permission. Thus, providing the retailer a perfect excuse not to refund your money. I agree it's a bitch, considering the people you're dealing with, but you have to take responsibility for your actions.

Brock69

What does that have to do with how the catalysts function in regards to a CEL?

It also says this on 2M's website regarding modifications:
"As a company that sells parts to modify vehicles, we follow the Magnusson Moss Warranty Act as it relates to our lifetime warranty. This means that if you modify our part, it DOES NOT void the warranty. However, if your modification (or add-on) is the cause of the damage, the cost of repairs is your responsibility. For example, adding header wrap, jet-hot coating, or o2 spacers to your headers does not void your warranty, but if the wrap causes water to be trapped and the headers rust through or the o2 spacers cause a weld to fail, any repair cost is the customer's responsibility"

DBH

Hey, I wish you good luck!

desking101

I would read through their warranty carefully, and back through your correspondence with them etc. and if all lines up take them to small claims court. If you outline an argument you would present in court they will probably decide it's in their best interest to just refund you the money. In my experience small businesses usually do not protect themselves properly from claims like this, and the owner can sometimes let his mouth get ahead of his legal obligations

Brock69

Thanks that is some good advice. This company is now buying fake 5 star google reviews from obviously fake profiles, I don't want more people to get scammed.