Lizard928

Interesting Bob,

That is not what I basically got told in our communication....

BC

I am very sure that everyone will be treated equally, and with an even handed glance towards truth and integrity, no matter if they are vendor, friend, or community idiot.

Seriously, I know hacker personally, and I would expect nothing less.

Ducman82

if there was a suspect issue, why would you install? mainly due to how fun the A-arms are to install.... :-)

Dan87951

Thanks Bob and Hacker! A full refund is all I'm asking for.

928er

I would say that if the parts don't fit right that is more than fair....

ROG100

Greg we are on the same page and I am sure 928 MS will step up to the plate.

Carl Fausett

Why would this get 3 pages deep before anybody tells me about it so I can respond?

Dan (the customer) was concerned that one of the a-arms was too tight, and so we had him send it back for inspection/replacement. It was within spec, so we greased it and sent it back to the customer. In my email to him yesterday, I offered to credit back his postage (even tho there was nothing wrong with the part)

Now Dan has replaced the other side, and is concerned that it is too loose. Again I have offered to inspect and replace the a-arm as needed, but he must send it in so that I may do that.

I am waiting for Dan to send in the "defective" part, and I will replace it.

I dont see the drama here.

We have many of these upper a-arms in the field, and they are working well.

However - someone posted that "parts designed for racing may not work well on the street". I agree, except that I would just modify to say "parts designed for racing may not work the SAME WAY as the OEM part"

In this case, here is what I mean: the original upper a-arm is mounted in rubber bushings as you know. Dan's test in the video (grabbing the wheel and applying some lateral force) would show zero play. The load is insufficient. We know in cornering, that the rubber will yield and the a-arm will move, losing Camber mid-corner.

The 928 Motorsports part is engineered differently: it is a steel bar with phosphor-bronze bushings around it. It will have a very small amount of play (usually .001) unloaded as in Dan's test with the wheel in the air, and zero play loaded. More importantly to us, hard cornering will effect no change, and the arm will hold its camber setting all through the corner.

However, it is always possible that a bad part may have gotten thru here. So I have told him to remove it from the car and send it in.

No drama's.

Carl Fausett

In early 2010, we went thru a major upgrade to the design, and they now come with greaseable and serviceable ball joints.

Here are some pictures:

BC

I don't think he is speaking if the ball joint. I think he us talking about the pivot

Carl Fausett

Yes, I understand that. I just thought the pictures would help the readers to understand the part they were commenting on.

Dan87951

Carl,

Correction.. You offered me in store credit for the postage back which does me no good. I would be happy to share the email with the forum members if you like. At least be honest on this forum, give me that much.

In response to the part I sent back the video plainly shows that one a-arm was unmovable while the other one operated fine. You made no mention of the other a-arm possibly being defective because it was to “loose”. As stated in my email and this forum something was obviously binding on the control arm. When we received the control arm back it was at least moveable but stiff. I don’t buy the we greased it and sent it back!

Where do you see zero play in my video?? As stated I can push the wheel out of camber in excess of 2-3 degrees.

As you are aware I’m no longer interested in sending parts back for repair. I have already wasted enough times on these and want a refund for my purchase. Simply refund my money after you receive the parts back and I’m a happy customer. That simple! The only drama I see is on your end by not giving the customer what he wants, a refund.

Dan

Carl Fausett

Dan,

I have inspected and returned the part that you sent us. It was not defective.
I have offered to credit back your shipping fees even though the part was not defective.

I have offered to repair or replace the other side if it does prove to be defective. This is consistent with our product warranty. If defective, there would be no cost to you.

But, you need to send it in here so that I CAN repair or replace it.

Once the parts have been installed on the vehicle, we do not issue refunds, but implement the "repair or replace" product warranty.

That being said, in the interest of good customer relations I have also offered you to return them both for an in-store credit for the full amount, or a cash refund less a 15% restocking fee. Your choice.

So you have 3 options to make you happy: free replacement, credit for the whole amount, or refund less restocking fee (which will be used to offset the costs of rebuilding them because they have been installed).

This should be consistent with all the emails that I have sent you.

AO

In general, you catch more flies with honey than vinegar. Pissing on another vendor's wares or badmouthing the competition is generally not a good way to conduct business. Gotta give props to Carl (and others) for this.

I don't see "Sponsor" or "Small Business" under Greg's name, and maybe that's the issue. He is a vendor of sorts, but not to the masses and does not [directly] market his wares here - that I've seen.

So what constitutes being a vendor? It's kind of like the Supreme Court and Pornography, "I know it when I see it." Is that the case here?

uraniummetallurgist

Yes they are nice looking but I opted for rebuilt ones and have 6,500 miles on them with no issues.


1993 RED GtS

SeanR

With a badass name like yours, you need a membership and some time in Offtopic. Might set some people straight.