Got my crank today...Never shopping at Huntley again.
07-09-2003, 02:38 AM
#46
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>>>On the last thread you claimed 4+ weeks now you claim it took 3? It took exactly 2 weeks and 2 days from arrival at our door to shipment from our door!
>>>I'm sorry you did'nt like to free tech support I gave you the other day on a non-Huntley part.
4. shipping dept. didn't seem to care about my $400.00 crankshaft.
>>>Obviously we care
Derrek, What free tech support? I called to ask you where the hell my crank was. THAT'S IT! for all other tech support, I go to my local Porsche dealership. Ask my Tech, Todd Rigg. a great guy at Stevinson Imports in Denver.
As for the week estimate, I apologized in my first post for getting the dates wrong. I was growing impatient, and without checking a calender, Posted without reading. My bad. for the books, it was 3 weeks, not 4 or 5 or whatever the hell I said before.
if your shipping dept. cared, what is up with the box? I'll post a picture. but I know part of it was FedEx's fault. but had you put "Heavy" or "Fragile" on the side somewhere, I'd have been more pleased, or even if it was shipped in a box that I thought worthy to send the packaging peanuts alone in, I'd be happy.
It's the presentation. ANY good parts place, or any business would tell you. PRESENTATION IS KEY! put up or shut up. keep your word. but know I"m never shopping at your business again. you have lost one customer. I put up my post to let others know of my bad experience so they can make the choice. if they want to do business with them, fine. if not, fine. I"m not telling people NOT to do business with you. just informing.
Don't try to turn this around. It feels like your company treated me like ****. don't try to make it seem like I'm the bad guy.
>>>I'm sorry you did'nt like to free tech support I gave you the other day on a non-Huntley part.
4. shipping dept. didn't seem to care about my $400.00 crankshaft.
>>>Obviously we care
Derrek, What free tech support? I called to ask you where the hell my crank was. THAT'S IT! for all other tech support, I go to my local Porsche dealership. Ask my Tech, Todd Rigg. a great guy at Stevinson Imports in Denver.
As for the week estimate, I apologized in my first post for getting the dates wrong. I was growing impatient, and without checking a calender, Posted without reading. My bad. for the books, it was 3 weeks, not 4 or 5 or whatever the hell I said before.
if your shipping dept. cared, what is up with the box? I'll post a picture. but I know part of it was FedEx's fault. but had you put "Heavy" or "Fragile" on the side somewhere, I'd have been more pleased, or even if it was shipped in a box that I thought worthy to send the packaging peanuts alone in, I'd be happy.
It's the presentation. ANY good parts place, or any business would tell you. PRESENTATION IS KEY! put up or shut up. keep your word. but know I"m never shopping at your business again. you have lost one customer. I put up my post to let others know of my bad experience so they can make the choice. if they want to do business with them, fine. if not, fine. I"m not telling people NOT to do business with you. just informing.
Don't try to turn this around. It feels like your company treated me like ****. don't try to make it seem like I'm the bad guy.
07-09-2003, 03:21 AM
#47
Big thirst, Sore Thumbs
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Napoleon
I can understand both positions. On the one hand deal with the vendor until your sure nothing is going to happen (Or you patched through to fecking India. Hello SMC) On the other hand Porschephille was pissed, and I understand that too.
Main point being, I aint ever going to do business with Huntley. Heard to much bad stuff.
As to delivery and stuff.
Listen up guys. If you have that much work, your in a good position. Don't **** it up. Work harder to get it done. If that means the owner is polishing cranks at midnight, so be it.
I'm not even the owner and I just stopped working at 1AM. I've been on the phone constantly all day, and I had people that needed quotes. I know the only way that I'm going to get the business is to get them to them in a timely manner. You do what you have to do. Just wish I could get Manufacturing to understand that.
Keep going like your going and youll be gone.
PS, as to your whinning reply (from Vendor). Remember, the customer is not always right, but they do get a whole lot of slack. The only defense they have is talking bad about you, and they will talk bad at the drop of a hat. If you don't like it... I know McDonalds is looking for staff.
Main point being, I aint ever going to do business with Huntley. Heard to much bad stuff.
As to delivery and stuff.
Listen up guys. If you have that much work, your in a good position. Don't **** it up. Work harder to get it done. If that means the owner is polishing cranks at midnight, so be it.
I'm not even the owner and I just stopped working at 1AM. I've been on the phone constantly all day, and I had people that needed quotes. I know the only way that I'm going to get the business is to get them to them in a timely manner. You do what you have to do. Just wish I could get Manufacturing to understand that.
Keep going like your going and youll be gone.
PS, as to your whinning reply (from Vendor). Remember, the customer is not always right, but they do get a whole lot of slack. The only defense they have is talking bad about you, and they will talk bad at the drop of a hat. If you don't like it... I know McDonalds is looking for staff.
07-09-2003, 03:52 AM
#48
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</font><blockquote><font size="1" face="Verdana,Tahoma,Helvetica">quote:</font><hr /><font size="2" face="Verdana,Tahoma,Helvetica">Originally posted by Derrek Khajavi:
<strong>1. charged the card WAY before the work was done.
>>>All custom work done to YOUR parts are pre-paid when the parts arrive.<<<
2. they said they needed 2 weeks, fine, but stay true to your word. if ya need three, say ya need three.
>>>On the last thread you claimed 4+ weeks now you claim it took 3? It took exactly 2 weeks and 2 days from arrival at our door to shipment from our door!
3. the only helpful person I talked to was Adam
>>>I'm sorry you did'nt like to free tech support I gave you the other day on a non-Huntley part.
4. shipping dept. didn't seem to care about my $400.00 crankshaft.
>>>Obviously we care, the fact the box was damaged indicates there is room for improvement but unfortunatly the majority of the blame likely is with FedEx. Since you chose to use Rennlist to inform us of the damaged box and did not call us am I to assume you don't want our help to resolve this with FedEx? Normally the shipper must file a claim for damage.
5. Huntley is a "middle-man" company. they send the crankshafts out from them to a different machine shop. something I could have had done here, had I known about it. and it would have been cheaper, and I'd had my crank installed and the car running long ago.
>>>Actually there are two sub-contractors and our own employees involved in the crank work we do. One machinest does the portion of the job he is best suited to, the other, the work he is best at because he spent 250K on the proper equipment and the balance with us where good old fashoned hand labor is required which is time consuming.
Usually, 2 reasons is reason enough to go in my **** list. but 5!?!?!? what a nightmare.
>>>You are completely off base here because none of your points are valid. You got your crank on time, were charged as informed, have called and recieved free tech support for other products, recieved a box in ugly shape but with an undamadged part, and got the part as advertised (whether done 100% here at Huntley or not is imaterial).
those are my reasons. thanks for reading. just needed to let off some steam.
>>>Me too.</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">I think that Derek has honestly defended himself. I'd buy products from him if I needed something. Derek did one of my friends 944 (Craig Hardy) and that car was great.
I really think that you jumped the gun by posting this.
PS. UPS and Fedex have become some of the worst shippers. I had 2 wheels bent from UPS a few months ago. How in the hell do you bend rims?
<strong>1. charged the card WAY before the work was done.
>>>All custom work done to YOUR parts are pre-paid when the parts arrive.<<<
2. they said they needed 2 weeks, fine, but stay true to your word. if ya need three, say ya need three.
>>>On the last thread you claimed 4+ weeks now you claim it took 3? It took exactly 2 weeks and 2 days from arrival at our door to shipment from our door!
3. the only helpful person I talked to was Adam
>>>I'm sorry you did'nt like to free tech support I gave you the other day on a non-Huntley part.
4. shipping dept. didn't seem to care about my $400.00 crankshaft.
>>>Obviously we care, the fact the box was damaged indicates there is room for improvement but unfortunatly the majority of the blame likely is with FedEx. Since you chose to use Rennlist to inform us of the damaged box and did not call us am I to assume you don't want our help to resolve this with FedEx? Normally the shipper must file a claim for damage.
5. Huntley is a "middle-man" company. they send the crankshafts out from them to a different machine shop. something I could have had done here, had I known about it. and it would have been cheaper, and I'd had my crank installed and the car running long ago.
>>>Actually there are two sub-contractors and our own employees involved in the crank work we do. One machinest does the portion of the job he is best suited to, the other, the work he is best at because he spent 250K on the proper equipment and the balance with us where good old fashoned hand labor is required which is time consuming.
Usually, 2 reasons is reason enough to go in my **** list. but 5!?!?!? what a nightmare.
>>>You are completely off base here because none of your points are valid. You got your crank on time, were charged as informed, have called and recieved free tech support for other products, recieved a box in ugly shape but with an undamadged part, and got the part as advertised (whether done 100% here at Huntley or not is imaterial).
those are my reasons. thanks for reading. just needed to let off some steam.
>>>Me too.</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">I think that Derek has honestly defended himself. I'd buy products from him if I needed something. Derek did one of my friends 944 (Craig Hardy) and that car was great.
I really think that you jumped the gun by posting this.
PS. UPS and Fedex have become some of the worst shippers. I had 2 wheels bent from UPS a few months ago. How in the hell do you bend rims?
07-09-2003, 08:51 AM
#49
Nordschleife Master
Obviously, the two parties concerned did not speak of this before it was posted online here...I refer back to my first post.
- Julie
- Julie
07-09-2003, 10:27 AM
#51
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Guys -
(Gals too...)
Think of it this way... I'm all for letting others know how business went with suppliers, ESPECIALLY Rennlist supporting ones. But- consider this.
Company ABC and I did business, and they stunk, shipped the parts wrong, got the part numbers wrong, etc. I'll never do business with them.
See - that's negative, and reflects badly.
Now - how about this...
Company ABC and I did business, and they shipped the parts wrong, got the part numbers wrong etc. I called the company and they were appologetic, and offered to overnight the right stuff. I'm upset they didn't get it right in the first place, but they are making good.
That's negative, but gave the company a chance, and they made good. (Like Paragon has done in the past, and others too - but Jason came to mind first.)
Now - consider this.
4 weeks ago I ordered parts from Company ABC. The parts came, were shipped wrong, wrong part numbers etc. After trying to reach them for 2 more weeks, talking to the president of the company on the phone, etc, I can't get resolution. I won't do business with them again.
This last one is a good review, because it gave opportunity for the mistakes to be fixed, and then the issue is with the supplier.
If I, as a Rennlist Moderator, saw that a Rennlist Sponser was reviewed in the last method - I'd be all over it. If the first way (not giving an opportunity to the person/company to make it right) then I will usually contact the other party to make sure they can defend themselves. I said usually... The second one - I'd call and do business with.
Hope that explains it a bit more.
(Gals too...)
Think of it this way... I'm all for letting others know how business went with suppliers, ESPECIALLY Rennlist supporting ones. But- consider this.
Company ABC and I did business, and they stunk, shipped the parts wrong, got the part numbers wrong, etc. I'll never do business with them.
See - that's negative, and reflects badly.
Now - how about this...
Company ABC and I did business, and they shipped the parts wrong, got the part numbers wrong etc. I called the company and they were appologetic, and offered to overnight the right stuff. I'm upset they didn't get it right in the first place, but they are making good.
That's negative, but gave the company a chance, and they made good. (Like Paragon has done in the past, and others too - but Jason came to mind first.)
Now - consider this.
4 weeks ago I ordered parts from Company ABC. The parts came, were shipped wrong, wrong part numbers etc. After trying to reach them for 2 more weeks, talking to the president of the company on the phone, etc, I can't get resolution. I won't do business with them again.
This last one is a good review, because it gave opportunity for the mistakes to be fixed, and then the issue is with the supplier.
If I, as a Rennlist Moderator, saw that a Rennlist Sponser was reviewed in the last method - I'd be all over it. If the first way (not giving an opportunity to the person/company to make it right) then I will usually contact the other party to make sure they can defend themselves. I said usually... The second one - I'd call and do business with.
Hope that explains it a bit more.
07-09-2003, 10:44 AM
#52
Race Director
I also agree with Mark. For one thing, we have a bunch of vendors on Rennlist vying for our money. We should know what it's like to deal with these folks, good and bad. I know it has been really beneficial for me.
07-09-2003, 12:02 PM
#53
Banned
Hi George, Jay, Mark, and all......
My point last night is the same as your points... Rennlist does have a lot of folks vying for your $$$ - heck, a few of them even step up and become Sponsors (sorry - I had to get that in <img border="0" title="" alt="[Wink]" src="wink.gif" /> )
In my mind - a "review" is different then using Rennlist as your personal "vendor feedback forum" in hopes that a post/thread here will blackmail a vendor to fix a problem. Heck - the LEAST folks could do is at least let the VENDOR KNOW THERE IS A PROBLEM in *private* before posting. Give them a chance to make it right, without trying to give them a "Public Black Eye" first....
Second - a REVIEW, which I don't have a problem with - tells either good or bad about how a vendor handled a transaction. If it's "not good" - a review also implies that you and the vendor have tried everything you can to make it right - and you are at an impasse. They know 100% of your side - you know 100% of their side. In my mind - this certainly is NOT the case here....
As for resolution - this is going to sound harsh - but I don't really care.
If a vendor is a sponsor - typically I know them well enough to call them up and ask "WTH is going on here?". And I get an answer. If folks are a Rennlist Member - I also have that capability, as they know Rennlist and have probably seen my name "once or twice".
However - for folks that are NOT a Rennlist Member - I don't know you, you don't support the site, so frankly - you "paddle your own canoe". Why should I spend my time, money and resources supporting individuals who only use Rennlist as their eBay feedback forum - and could care less about the Rennlist site time, money and expenses? In that vein - would you expect the manager at Sears to assist you with a customer complaint you had with WalMart, if you aren't a Sears customer? I doubt it.
For that - I've even been known to assist with the communications between Rennlist Members and Rennlist Sponsors, on the rare occassions that something doesn't go as expected - and I think over the past 5+ years - I'm batting nearly 100% on getting issues resolved in a mutually acceptible fashion. However - again, I won't do it for non-members, and I won't do it for non-sponsors - oh - and I won't do it for transactions outside of Rennlist. (Ask me how many eBay bitching e-mails I get....)
A "review" is exactly that - "a review". A bitching session in hopes of getting a vendor to reply to an issue they are not even aware of - is too often what you see posted in the Forums...
My point last night is the same as your points... Rennlist does have a lot of folks vying for your $$$ - heck, a few of them even step up and become Sponsors (sorry - I had to get that in <img border="0" title="" alt="[Wink]" src="wink.gif" /> )
In my mind - a "review" is different then using Rennlist as your personal "vendor feedback forum" in hopes that a post/thread here will blackmail a vendor to fix a problem. Heck - the LEAST folks could do is at least let the VENDOR KNOW THERE IS A PROBLEM in *private* before posting. Give them a chance to make it right, without trying to give them a "Public Black Eye" first....
Second - a REVIEW, which I don't have a problem with - tells either good or bad about how a vendor handled a transaction. If it's "not good" - a review also implies that you and the vendor have tried everything you can to make it right - and you are at an impasse. They know 100% of your side - you know 100% of their side. In my mind - this certainly is NOT the case here....
As for resolution - this is going to sound harsh - but I don't really care.
If a vendor is a sponsor - typically I know them well enough to call them up and ask "WTH is going on here?". And I get an answer. If folks are a Rennlist Member - I also have that capability, as they know Rennlist and have probably seen my name "once or twice".
However - for folks that are NOT a Rennlist Member - I don't know you, you don't support the site, so frankly - you "paddle your own canoe". Why should I spend my time, money and resources supporting individuals who only use Rennlist as their eBay feedback forum - and could care less about the Rennlist site time, money and expenses? In that vein - would you expect the manager at Sears to assist you with a customer complaint you had with WalMart, if you aren't a Sears customer? I doubt it.
For that - I've even been known to assist with the communications between Rennlist Members and Rennlist Sponsors, on the rare occassions that something doesn't go as expected - and I think over the past 5+ years - I'm batting nearly 100% on getting issues resolved in a mutually acceptible fashion. However - again, I won't do it for non-members, and I won't do it for non-sponsors - oh - and I won't do it for transactions outside of Rennlist. (Ask me how many eBay bitching e-mails I get....)
A "review" is exactly that - "a review". A bitching session in hopes of getting a vendor to reply to an issue they are not even aware of - is too often what you see posted in the Forums...
07-09-2003, 02:07 PM
#54
Let's keep in mind this is a forum to gather information. These discussions keep us informed about CHOICES we have for our P-cars. Let's try to be considerate to all parties when posting while keeping in mind, we all want as much information as possible about OUR CHOICES.
07-09-2003, 02:24 PM
#56
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Hey John -
What are the chances of setting up another forum for reviews then?
If we can place them all in the same place, it might be easier for someone to monitor, moderate, and most importantly, find info on those Rennlist Supporting Vendors that we so love and adore.... (Yeah, I'll vollunteer to do that too...)
What are the chances of setting up another forum for reviews then?
If we can place them all in the same place, it might be easier for someone to monitor, moderate, and most importantly, find info on those Rennlist Supporting Vendors that we so love and adore.... (Yeah, I'll vollunteer to do that too...)
07-09-2003, 02:27 PM
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Never, NEVER EVER EVER mark a package as FRAGILE. I have numerous friends who used to work, and some still work for both FedEx and UPS. They take special pride and joy in destroying boxes marked fragile. It will get dropped, stepped on, and carelessly thrown around by the warehouse monkeys who have nothing better to do.
Then again, any package you send will probably get dropped, almost definately stepped on, and usually subjected to lots of compression when they are stacked in trucks. Go ape$heet on the peanuts and tape. Reinforce everything. Use big boxes. And whatever you do, don't mark it fragile or breakable.
Then again, any package you send will probably get dropped, almost definately stepped on, and usually subjected to lots of compression when they are stacked in trucks. Go ape$heet on the peanuts and tape. Reinforce everything. Use big boxes. And whatever you do, don't mark it fragile or breakable.
07-09-2003, 02:50 PM
#58
Big thirst, Sore Thumbs
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Napoleon
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Napoleon
<img border="0" alt="[offtopic]" title="" src="graemlins/offtopic.gif" /> <img border="0" alt="[offtopic]" title="" src="graemlins/offtopic.gif" /> <img border="0" alt="[offtopic]" title="" src="graemlins/offtopic.gif" /> <img border="0" alt="[offtopic]" title="" src="graemlins/offtopic.gif" />
UPS has taken the "firearms" markings off of boxes containing firearms. Why? Because Their people were stealing those boxes.
When traveling with firearms on airlines you used to get a tag you put on the luggage saying "Danger firearms are in here" Geuss which bags got stolen. So now they put it inside the luggage, so inspectors can see it when they open the luggage. Couple of years ago woman at airline was checking me in with a firearm. First question
"You have to show me it's unloaded"
I show the chamber to her that has a bright yellow chamber block to show it's unloaded
"How am I supposed to know it's unloaded/"
????????
Me: "If you don't know how to tell if a firearm is unloaded what is the sense in asking me to show you it's unloaded?"
As I was going to leave she went to put the tag on the outside of the bag.
Me: "Excuse me but your not allowed to put that on the outside of the bag."
her: "Our rules say we have to."
me: "Federal law says you can't. If you have a question please call your supervisor over."
Sliding back on topic.
Should you really put a "fragile" sticker on a crank? Shouldn't it be "Use this to bash fragile packages with"
UPS has taken the "firearms" markings off of boxes containing firearms. Why? Because Their people were stealing those boxes.
When traveling with firearms on airlines you used to get a tag you put on the luggage saying "Danger firearms are in here" Geuss which bags got stolen. So now they put it inside the luggage, so inspectors can see it when they open the luggage. Couple of years ago woman at airline was checking me in with a firearm. First question
"You have to show me it's unloaded"
I show the chamber to her that has a bright yellow chamber block to show it's unloaded
"How am I supposed to know it's unloaded/"
????????
Me: "If you don't know how to tell if a firearm is unloaded what is the sense in asking me to show you it's unloaded?"
As I was going to leave she went to put the tag on the outside of the bag.
Me: "Excuse me but your not allowed to put that on the outside of the bag."
her: "Our rules say we have to."
me: "Federal law says you can't. If you have a question please call your supervisor over."
Sliding back on topic.
Should you really put a "fragile" sticker on a crank? Shouldn't it be "Use this to bash fragile packages with"
07-09-2003, 02:59 PM
#59
Geaux Tigers!
Rennlist Member
Rennlist Member
I think that the "dirty laundry" should be aired here as a last resort,,,,,,say if the offending company doesn't correct the wrong. This place serves as a Porsche Consumer's Report. All you have to do is search for a company and inevitably some answers will be found.
On the other hand, small companies can learn from their mistakes.
On the other hand, small companies can learn from their mistakes.
07-09-2003, 06:07 PM
#60
Three Wheelin'
Folks, it really boils down to common sense. If you have an issue with a vendor try to work out with him or her first. If you are unable to get satisfaction then and only then go ahead and write down what your complaint is. Wait 24 hours and then reread the e-mail before sending it.
To many people get upset and either say or write something that they later regret. One of the fastest ways to lose my respect and I'm sure many other people is to state in a public forum that so and so did or did not do such and such and then retract the statement 24 hours later.
I say this from experience having sent a very irate e-mail to my boss one day. Believe me I wish I had waited the 24 hours before I had sent it because if I had I would have never sent it.
To many people get upset and either say or write something that they later regret. One of the fastest ways to lose my respect and I'm sure many other people is to state in a public forum that so and so did or did not do such and such and then retract the statement 24 hours later.
I say this from experience having sent a very irate e-mail to my boss one day. Believe me I wish I had waited the 24 hours before I had sent it because if I had I would have never sent it.