Got my crank today...Never shopping at Huntley again.
07-08-2003, 01:35 PM
#31
Thinking outside da' bun...
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Public praise and criticism is just the cost of doing business.
07-08-2003, 01:38 PM
#32
Race Director
Guys what it comes down to is satisfaction.
We have the right to have a satisfying experince with whoever we spend money with. If somthing does not go right with a shop or parts supplier make an effort to let the shop/supplier know this. If they are a good shop they will do what they can to ensure that you are satisified. Quite frankly not everthing works out as expected. Sometimes things take longer than planned or things get damaged in shipping. Sometime people just plain screw-up. It happens even good shops are not imnune. The key is how these mishaps are handled.
So if something happens that you don't like, give the shop a chance to satisfy you. If they fail at that then come here and let us know. It will give you some leverage and will help us know who is tough to deal with.
We have the right to have a satisfying experince with whoever we spend money with. If somthing does not go right with a shop or parts supplier make an effort to let the shop/supplier know this. If they are a good shop they will do what they can to ensure that you are satisified. Quite frankly not everthing works out as expected. Sometimes things take longer than planned or things get damaged in shipping. Sometime people just plain screw-up. It happens even good shops are not imnune. The key is how these mishaps are handled.
So if something happens that you don't like, give the shop a chance to satisfy you. If they fail at that then come here and let us know. It will give you some leverage and will help us know who is tough to deal with.
07-08-2003, 02:03 PM
#34
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1. charged the card WAY before the work was done.
>>>All custom work done to YOUR parts are pre-paid when the parts arrive.<<<
2. they said they needed 2 weeks, fine, but stay true to your word. if ya need three, say ya need three.
>>>On the last thread you claimed 4+ weeks now you claim it took 3? It took exactly 2 weeks and 2 days from arrival at our door to shipment from our door!
3. the only helpful person I talked to was Adam
>>>I'm sorry you did'nt like to free tech support I gave you the other day on a non-Huntley part.
4. shipping dept. didn't seem to care about my $400.00 crankshaft.
>>>Obviously we care, the fact the box was damaged indicates there is room for improvement but unfortunatly the majority of the blame likely is with FedEx. Since you chose to use Rennlist to inform us of the damaged box and did not call us am I to assume you don't want our help to resolve this with FedEx? Normally the shipper must file a claim for damage.
5. Huntley is a "middle-man" company. they send the crankshafts out from them to a different machine shop. something I could have had done here, had I known about it. and it would have been cheaper, and I'd had my crank installed and the car running long ago.
>>>Actually there are two sub-contractors and our own employees involved in the crank work we do. One machinest does the portion of the job he is best suited to, the other, the work he is best at because he spent 250K on the proper equipment and the balance with us where good old fashoned hand labor is required which is time consuming.
Usually, 2 reasons is reason enough to go in my **** list. but 5!?!?!? what a nightmare.
>>>You are completely off base here because none of your points are valid. You got your crank on time, were charged as informed, have called and recieved free tech support for other products, recieved a box in ugly shape but with an undamadged part, and got the part as advertised (whether done 100% here at Huntley or not is imaterial).
those are my reasons. thanks for reading. just needed to let off some steam.
>>>Me too.
>>>All custom work done to YOUR parts are pre-paid when the parts arrive.<<<
2. they said they needed 2 weeks, fine, but stay true to your word. if ya need three, say ya need three.
>>>On the last thread you claimed 4+ weeks now you claim it took 3? It took exactly 2 weeks and 2 days from arrival at our door to shipment from our door!
3. the only helpful person I talked to was Adam
>>>I'm sorry you did'nt like to free tech support I gave you the other day on a non-Huntley part.
4. shipping dept. didn't seem to care about my $400.00 crankshaft.
>>>Obviously we care, the fact the box was damaged indicates there is room for improvement but unfortunatly the majority of the blame likely is with FedEx. Since you chose to use Rennlist to inform us of the damaged box and did not call us am I to assume you don't want our help to resolve this with FedEx? Normally the shipper must file a claim for damage.
5. Huntley is a "middle-man" company. they send the crankshafts out from them to a different machine shop. something I could have had done here, had I known about it. and it would have been cheaper, and I'd had my crank installed and the car running long ago.
>>>Actually there are two sub-contractors and our own employees involved in the crank work we do. One machinest does the portion of the job he is best suited to, the other, the work he is best at because he spent 250K on the proper equipment and the balance with us where good old fashoned hand labor is required which is time consuming.
Usually, 2 reasons is reason enough to go in my **** list. but 5!?!?!? what a nightmare.
>>>You are completely off base here because none of your points are valid. You got your crank on time, were charged as informed, have called and recieved free tech support for other products, recieved a box in ugly shape but with an undamadged part, and got the part as advertised (whether done 100% here at Huntley or not is imaterial).
those are my reasons. thanks for reading. just needed to let off some steam.
>>>Me too.
07-08-2003, 02:07 PM
#35
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Crackhead -
Re-re-read bud....
If you have issues - take it FIRST to the company - and then to Rennlist. <img border="0" title="" alt="[Wink]" src="wink.gif" />
You coming to the Gathering???
Re-re-read bud....
If you have issues - take it FIRST to the company - and then to Rennlist. <img border="0" title="" alt="[Wink]" src="wink.gif" />
You coming to the Gathering???
07-08-2003, 02:31 PM
#36
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</font><blockquote><font size="1" face="Verdana,Tahoma,Helvetica">quote:</font><hr /><font size="2" face="Verdana,Tahoma,Helvetica">Originally posted by Devia:
<strong>Deal with the shop first! If you do not have satisfaction after a few weeks, then I can understand that; but rushing online to tell on someone is rediculous!</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">Huntley has a history of not answering their phone, not answering their e-mail, and not returning messages.
Maybe they have started now.
<strong>Deal with the shop first! If you do not have satisfaction after a few weeks, then I can understand that; but rushing online to tell on someone is rediculous!</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">Huntley has a history of not answering their phone, not answering their e-mail, and not returning messages.
Maybe they have started now.
07-08-2003, 04:45 PM
#37
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Jay,
I did re-re-re-read and I agree and assume that of course one would give the supplier the chance to make it right first. Everyone, and I mean, EVERYONE makes mistakes, but in my opinion, its how a supplier deals with mistakes that makes customer service good or bad.
BTW, I have my permission slip signed and I'm coming to the gathering. If its ok with you.
I'll even try to bring the Porsche this year.
I did re-re-re-read and I agree and assume that of course one would give the supplier the chance to make it right first. Everyone, and I mean, EVERYONE makes mistakes, but in my opinion, its how a supplier deals with mistakes that makes customer service good or bad.
BTW, I have my permission slip signed and I'm coming to the gathering. If its ok with you.
I'll even try to bring the Porsche this year.
07-08-2003, 04:55 PM
#38
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</font><blockquote><font size="1" face="Verdana,Tahoma,Helvetica">quote:</font><hr /><font size="2" face="Verdana,Tahoma,Helvetica">Originally posted by Toolmaster:
<strong>Hey all -
Re-read Julie's post...
If you contact the company FIRST, and still can't get resolution - then prehaps come to Rennlist. But don't get a package in the mail, have an issue with it - and immediately jump to the board to post about it.
John Anderson - well said. <img border="0" title="" alt="[Wink]" src="wink.gif" />
Devia - well said. <img border="0" title="" alt="[Wink]" src="wink.gif" />
Thanks!</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">If it's a late package or billing mistake sure.
But substandard shipping on an expensive part should be shared. I doubt that if he complains to Huntley they'll change their practices. But by complaining here, in front of so many potential customers, he puts pressure on them to change their bad practices. There's a post on page one from a guy who got hounded for bad shipping, where he talks about the changes they've made. I doubt they'd have done that if they hadn't been admonished in such an important location.
And if they don't change their ways, we now know not to buy anything so important from them.
For what it's worth, I recently ordered some suspension parts from 944racing.com and paragon. Both companies shipped their wares in smaller boxes, packed firmly inside of larger boxes. All the outer boxes looked like the UPS guys used catapults to move them around the warehouse, but the parts were well protected and in perfect shape when they got here.
<strong>Hey all -
Re-read Julie's post...
If you contact the company FIRST, and still can't get resolution - then prehaps come to Rennlist. But don't get a package in the mail, have an issue with it - and immediately jump to the board to post about it.
John Anderson - well said. <img border="0" title="" alt="[Wink]" src="wink.gif" />
Devia - well said. <img border="0" title="" alt="[Wink]" src="wink.gif" />
Thanks!</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">If it's a late package or billing mistake sure.
But substandard shipping on an expensive part should be shared. I doubt that if he complains to Huntley they'll change their practices. But by complaining here, in front of so many potential customers, he puts pressure on them to change their bad practices. There's a post on page one from a guy who got hounded for bad shipping, where he talks about the changes they've made. I doubt they'd have done that if they hadn't been admonished in such an important location.
And if they don't change their ways, we now know not to buy anything so important from them.
For what it's worth, I recently ordered some suspension parts from 944racing.com and paragon. Both companies shipped their wares in smaller boxes, packed firmly inside of larger boxes. All the outer boxes looked like the UPS guys used catapults to move them around the warehouse, but the parts were well protected and in perfect shape when they got here.
07-08-2003, 05:04 PM
#39
Rennlist Member
I'll have to second the thumbs up for 944racing.com. I ordered a muffler from them for my 86 N/A and was packaged very well. It was obvious that they took extra steps to reduce the chances of having it damaged during shipping.
07-08-2003, 07:41 PM
#40
I have to agree with Mark as well.
Speaking for myself, had I known about Huntely's reputation prior to my business dealing with them, I would have gone a different route. I'm really trying to refraine from giving you all my Huntley ear full. All I feel comfortable saying is...; They are slow, and they definitely need some lessons on how to ship their products properly. And please, please quote their customers accurate on delivery times. My six week engine build turned into six months.
Speaking for myself, had I known about Huntely's reputation prior to my business dealing with them, I would have gone a different route. I'm really trying to refraine from giving you all my Huntley ear full. All I feel comfortable saying is...; They are slow, and they definitely need some lessons on how to ship their products properly. And please, please quote their customers accurate on delivery times. My six week engine build turned into six months.
07-08-2003, 08:23 PM
#41
Nordschleife Master
John I was refering to Huntley with my purchase of my MAF system and testpipe. LOL! But I can tell the list that every time I call Anderson Motorworks John is very concerned with how my project is going and if anything is wrong with it once its going he told me he is more than willing to take the engine back and start all over again just to make me happy. I'm very happy and more confident that John is standing by his product so strongly and is willing to make me happy.
07-08-2003, 08:28 PM
#42
Nordschleife Master
</font><blockquote><font size="1" face="Verdana,Tahoma,Helvetica">quote:</font><hr /><font size="2" face="Verdana,Tahoma,Helvetica">Originally posted by Devia:
<strong>I feel very much so, that you should take your complaints OFF THE BOARD, and deal with the companies in question personally; we do not need to hear your dirty laundry; I am sick and tired of people rushing to say something is a week late, card was charged a week early. If you don't like the way they deal business, don't deal with them!
Deal with the shop first! If you do not have satisfaction after a few weeks, then I can understand that; but rushing online to tell on someone is rediculous!
- Julie</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">I agree 100%, in fact I responded to his original post with a statement similar to yours.
<strong>I feel very much so, that you should take your complaints OFF THE BOARD, and deal with the companies in question personally; we do not need to hear your dirty laundry; I am sick and tired of people rushing to say something is a week late, card was charged a week early. If you don't like the way they deal business, don't deal with them!
Deal with the shop first! If you do not have satisfaction after a few weeks, then I can understand that; but rushing online to tell on someone is rediculous!
- Julie</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">I agree 100%, in fact I responded to his original post with a statement similar to yours.
07-08-2003, 09:00 PM
#43
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Yea I bought camber plates for my 911 from huntley years ago and they were the wrong ones.quess what!!. they wouldn't take them back On my **** list.. since
BTW you said CRANK!!!!
BTW you said CRANK!!!!
07-08-2003, 09:55 PM
#44
Banned
Hi rsrdan,
Ummm - you didn't buy 911 Camber plates from the "Huntley" that is being discussed... Huntley has never sold 911 camber plates - ever....
I would know.......
Folks - if you are going to post to this thread - know your facts... And - I also agree with Adrial and Julie.... I would love to know how this was discussed between "Porschephile 924 " and Huntley - BEFORE the post..??? Was Huntley given an opportunity to reply *before* this thread was posted??? If not - my guess is that "Porschephile 924 " has screwed that opportunity.....
Just my $0.00000002
Ummm - you didn't buy 911 Camber plates from the "Huntley" that is being discussed... Huntley has never sold 911 camber plates - ever....
I would know.......
Folks - if you are going to post to this thread - know your facts... And - I also agree with Adrial and Julie.... I would love to know how this was discussed between "Porschephile 924 " and Huntley - BEFORE the post..??? Was Huntley given an opportunity to reply *before* this thread was posted??? If not - my guess is that "Porschephile 924 " has screwed that opportunity.....
Just my $0.00000002
07-08-2003, 10:17 PM
#45
Three Wheelin'
I have to also respectfully agree with the disagreement. There is such a huge value to customers and suppliers alike in public dicussions about service, price and product quality. So long as the complaints or compliments are mature, professional and based in reality - everyone stands to gain. As the owner of service-based company - I can't hear enough (good or bad) about how we're doing for our clients. I hope the suppliers in question read these forums and take the advice to heart. This kind of real market feedback is worth its weight in gold!
RK
RK