Geo

</font><blockquote><font size="1" face="Verdana,Tahoma,Helvetica">quote:</font><hr /><font size="2" face="Verdana,Tahoma,Helvetica">Originally posted by Porschephile 924:
<strong>It's the presentation. ANY good parts place, or any business would tell you. PRESENTATION IS KEY!</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">I'll disagree here. I run a specialty racing parts business with two other partners and our presentation isn't anything to write home about. However, our customer service is. We sell high quality products at good prices with (I think) excellent customer service. Presentation doesn't enter in. We're looking at that for the future, but that's way down our list compared to the other things I've mentioned.

That said, I'm not trying to defend Huntley Racing either. While I can appreciate Derek wanting to defend himself, the words of L.L. Bean ring in my head: "Nobody ever won an argument with a customer."

marksportcts

Well they say patience is a virtue. I've been waiting for a part that I ordered and paid from a rennlist vendor about 14 months ago, and I'd be willing to wait even more if I had to. I also picked up a gauge last May from a local shop that I ordered and also paid back in June. With the upcoming upgrades I plan to do, there is no question that I will be buying from these vendors again, and it is the customer service that keeps me coming back. There are some unseen curcumstances that often arise and are out of their control. So I wait and wait. And will keep on waiting.

And as for shipping, it can be expensive. I sold my old MAP kit to Matt Sheppard, ask him about how he found the packaging to be.

Toolmaster

John -

I'm gonna call you later today anyway to talk about the ramble for the Gathering, but we can have a MODERATED forum which will allow the moderators to review posts prior to allowing them to hit the web... <img border="0" title="" alt="[Wink]" src="wink.gif" />

Wouldn't that solve the "he said she said" stuff?

EZRider

</font><blockquote><font size="1" face="Verdana,Tahoma,Helvetica">quote:</font><hr /><font size="2" face="Verdana,Tahoma,Helvetica">Originally posted by Toolmaster:
<strong>...but we can have a MODERATED forum which will allow the moderators to review posts prior to allowing them to hit the web... <img border="0" title="" alt="[Wink]" src="wink.gif" />
Wouldn't that solve the "he said she said" stuff?</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">Jay, since you posted this suggestion in public I feel compelled to reply. Your suggestion to censor our free speech may solve some of your problems. If your suggestion was meant for non-Rennlist members I can partially understand it. However if the day should ever come, when Rennlist members are censored, I am going to unsubscribe then request a refund.

John D.

</font><blockquote><font size="1" face="Verdana,Tahoma,Helvetica">quote:</font><hr /><font size="2" face="Verdana,Tahoma,Helvetica">Originally posted by EZRider:
<strong> </font><blockquote><font size="1" face="Verdana,Tahoma,Helvetica">quote:</font><hr /><font size="2" face="Verdana,Tahoma,Helvetica">Originally posted by Toolmaster:
<strong>...but we can have a MODERATED forum which will allow the moderators to review posts prior to allowing them to hit the web... <img border="0" title="" alt="[Wink]" src="wink.gif" />
Wouldn't that solve the "he said she said" stuff?</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">Jay, since you posted this suggestion in public I feel compelled to reply. Your suggestion.....</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">Well - actually - since YOU brought this up (I was going to save it for Jay's phone call later today <img border="0" title="" alt="[Wink]" src="wink.gif" /> .......

I have a huge problem with "censoring" posts (you'll notice I rarely delete threads at all - it just goes against everything I believe in). I also have a problem with "Moderating" before posting.... Who is going to make the call about "this one is OK - this one is not"???? Not me - that's not what Rennlist is about....

Third - once any Forum takes an "active role" in reviewing posts of any type before posting - one also opens up a HUGE legal can of worms... Ask Prodigy about that... One turns the liability of all post contents to the website operator, rather then being the publisher of "non-moderated" comments which are instantly posted without intervention by a person (in the legal sense - a "moderated" versus "non-moderated" content.....

I like an open rating system - if one is going to happen at all... We'll see......

Toolmaster

EZrider - (and John too) -

In NO way do I believe in censorship of freedoms... You'll notice that I too very rarely, change or delete posts made by people on this and the other forums that I do moderate. (And there are a couple more out there...)

My idea of a moderator is someone who is there to help with issues, and potentially fix things when they go in a mannor that they shouldn't. Not a police-person, or a post reviewer.

My thought was no more than to provide the paying Rennlist Members with a forum that would allow a review of various suppliers and tuners, in a fashion that we could be guarenteed in some way that both parties had their fair say. Sorta like the Ebay Feedback thing.

I really don't give a rat's behind what people do say on the reviews, as long as BOTH parties have a chance to respond, and as long as there's no profanity - or anything else that I couldn't let my 4 year old daughter hear.

I DO CARE when tuners (or one party of the issue) aren't given the time to respond to issues - and all of a sudden you have 50 posts saying how horrible someone is when the real issue could potentially have been corrected with a phone call.

I'm not saying that every time there is an issue it can be resolved with a call, but I'd bet that there are a lot out there that have been blown totally out of proportion because of a couple flippant remarks made here.

I've had many issues over the years of Porsche ownership with a number of suppliers. 99% of the time it was resolved by calling them, and complaining. Many times even those that are mentioned here as "horrible to deal with" stepped up to the plate, and fixed the issue. Other times, they haven't.

But I'm not posting all about those times, and never will either. If you don't have something nice to say, don't bother.

I guess I'm just a bit tired of hearing/reading/having to remove curses/you get the idea / "This person is horrible to deal with" and "Don't deal with this company" when the companies rarely have a chance to respond. And the people too.

I have a strong belief that everyone - somewhere deep down inside - is a good person. And sometimes that good person needs a little coaxing to come out. But they always will - given the right coaxing.

EZRider

I should add it's a tough job running a popular WWW board of international scope.

John and Jay you are both doing a great job!

Nor do I condone unecessary bashing of vendors. A good relationship between customer and vendor is mutually beneficial for all of us.

Devia

I think we have pretty much covered all the bases on good etiquette for customers and vendors. Talk first, then if no resolution, bring it here!

I also would like to hear of good things that have happened with people, as that is often overlooked; usually you only hear the bad!

- Julie

MachSchnell

Good point Julie. I'd like to say I've got nothing but good things to say about Tim at SFR, Dave at Lindsey, Skip and Jason at Paragon, and Ian at 944online...haven't really ordered anything from anyone else so I can't comment.

billybones

I find that being nice to people gets me what I want. If they are late? so what? as long as I know I do not care.. and if I don't? Oh well. I spend a lot more time waiting in the check out line at a super market.. Car parts are gravy.

Perry 951

I'll toss this up for you all to ponder on. After getting my ruined race prepped block back in a computer box, Terry S took care of me with a low mile block and the PROPER packaging.

<img src="http://members.rennlist.com/perry951/crateblock1.jpg" alt=" - " />

<img src="http://members.rennlist.com/perry951/crateblock2.jpg" alt=" - " />

After this, he wrapped it in plywood. Presentation is something when you spend any sort of $$. One of the main reasons people prefer a Whopper over a Big Mac is because it looks better. That's spending $2. When I picked this block up, I felt a whole hell of a lot better about my transaction than when I picked up the shattered remains of my origional block.

Paul Foster

Those who do not learn from history are doomed to repeat it. -- George Santayana.

mouse

Any employee whose policy is to write "liar liar pants on fire" posts in response to customer complaints needs to go back to customer service 101. Apparently they missed the part about "the customer is always right." To all those saying this post doesn't help anyone, it has certainly helped me as a consumer.

Paul Foster

To me the main issue is one of support. When a shock fails or a MAF breaks how long are you down before your car is working again? If you can afford to wait a month and miss a couple of races or have another car to get to work in the meantime then go right ahead and give operations like Huntley your business. If you can't then I suggest you stick with vendors who you can count on to support you when you need their help the most.

If a "businessman" can't even be bothered to have someone available to answer the phone during normal working hours while the owner is away playing at the track speaks volumes about how they really feel about their customers.

Nowadays it is all to easy to develop an "internet presence" and sell a bunch of stuff you usually don't have in inventory to a bunch of people who will never drop by to see what sort of operation you really have.

P944forScott

</font><blockquote><font size="1" face="Verdana,Tahoma,Helvetica">quote:</font><hr /><font size="2" face="Verdana,Tahoma,Helvetica">Originally posted by Devia:
<strong>I also would like to hear of good things that have happened with people, as that is often overlooked; usually you only hear the bad!

- Julie</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">When I installed computers as a job we had these comment cards we HAD to leave with the customer. The company that compiled the stats (they called customers to see if they filled out the cards) frankly told us that their experience was that an unhappy customer will respond nine time out of ten, a happy customer would take the effort to mail in the card one time out of ten.

food for though...