CD owners please chime in
08-20-2020, 07:58 AM
#16
Thats exactly my thoughts. VW should be honoring any issues related to dieselgates but now I feel they are trying to make excuses to not fix issues and pass it to you. When I dropped my car for CEL, I was under the impression that I wont be paying a penny but then I got this bill.
Now this will make me think twice before dropping it to the dealership if another CEL comes again.
Now this will make me think twice before dropping it to the dealership if another CEL comes again.
08-20-2020, 02:39 PM
#18
Rennlist Member
First thing you need to do is require they put - IN WRITING! - why the filter was defective and caused the problem and thus not a warranty claim. Then let them know you hope they have the filter in their possession, still, because it will be needed in your Magnusson-Moss warranty act claim you will be pursuing.
You can also remind them that if they require specific parts you must obtain from the dealer to preserve warranty, they are required to provide those parts at no charge.
They'd have a better claim if they said you didn't reinstall the top of the filter housing properly, causing the code.
Or just that you got a bad load of fuel and simply needed a new filter, though they'd need your permission to do the work after providing you a written estimate. I think all states have this law, though they'd all vary to some degree. Check with your state consumer agency for any limits there.
And if push really comes to shove, find an attorney. for the $400 they want, a letter from an attorney putting them on notice you're not taking their crap could pay big dividends down the road.
Blaming an aftermarket part without solid reasoning is why dealerships get the name stealerships.
You can also remind them that if they require specific parts you must obtain from the dealer to preserve warranty, they are required to provide those parts at no charge.
They'd have a better claim if they said you didn't reinstall the top of the filter housing properly, causing the code.
Or just that you got a bad load of fuel and simply needed a new filter, though they'd need your permission to do the work after providing you a written estimate. I think all states have this law, though they'd all vary to some degree. Check with your state consumer agency for any limits there.
And if push really comes to shove, find an attorney. for the $400 they want, a letter from an attorney putting them on notice you're not taking their crap could pay big dividends down the road.
Blaming an aftermarket part without solid reasoning is why dealerships get the name stealerships.
Last edited by skiahh; 08-20-2020 at 02:42 PM.
08-20-2020, 05:15 PM
#19
If i will be picking up unfixed car, I will ask them in writing to state that code came up, car wasn't fixed, and check engine light was reset. I wonder if they can do that....
Last edited by Sudar; 08-20-2020 at 05:16 PM.
08-21-2020, 02:04 AM
#20
Instructor
Sounds kinda similar to my story. Dealer did an unauthorized oil change on my car and tried to charge me 330 for it. Kept sending me invoices after service advisor said it was taken care of. 2 months of getting repeated invoices service advisor said he took care of it out of pocket lol sure you did buddy. Still got another invoice after that phone call. Glad my town has 2 dealerships i won't be back to that one side note they had my car 3 different times and never fixed it. Now i go to the other dealership.
08-21-2020, 10:50 AM
#21
First thing you need to do is require they put - IN WRITING! - why the filter was defective and caused the problem and thus not a warranty claim. Then let them know you hope they have the filter in their possession, still, because it will be needed in your Magnusson-Moss warranty act claim you will be pursuing.
You can also remind them that if they require specific parts you must obtain from the dealer to preserve warranty, they are required to provide those parts at no charge.
They'd have a better claim if they said you didn't reinstall the top of the filter housing properly, causing the code.
Or just that you got a bad load of fuel and simply needed a new filter, though they'd need your permission to do the work after providing you a written estimate. I think all states have this law, though they'd all vary to some degree. Check with your state consumer agency for any limits there.
And if push really comes to shove, find an attorney. for the $400 they want, a letter from an attorney putting them on notice you're not taking their crap could pay big dividends down the road.
Blaming an aftermarket part without solid reasoning is why dealerships get the name stealerships.
You can also remind them that if they require specific parts you must obtain from the dealer to preserve warranty, they are required to provide those parts at no charge.
They'd have a better claim if they said you didn't reinstall the top of the filter housing properly, causing the code.
Or just that you got a bad load of fuel and simply needed a new filter, though they'd need your permission to do the work after providing you a written estimate. I think all states have this law, though they'd all vary to some degree. Check with your state consumer agency for any limits there.
And if push really comes to shove, find an attorney. for the $400 they want, a letter from an attorney putting them on notice you're not taking their crap could pay big dividends down the road.
Blaming an aftermarket part without solid reasoning is why dealerships get the name stealerships.
08-21-2020, 02:33 PM
#22
Burning Brakes
Thread Starter
Just an update for whoever undergo same situation.
I informed this is unauthorized change and the filter is actually maid by MANN which is same supplier for Porsche. I asked them for old filter they couldn't give that to me.
Talked to service manager, they agreed to waive the cost of labor but still charge me for fuel filter which was little over $100 (ridiculous as I could have gotten in from Suncoast parts for $60).
I ended up paying that amount and I told them I could go complain about this to consumer affairs. I didn't want t keep arguing with them as unfortunately they are the only dealer in my area and I don't want want to have bad relationship with them incase I had to go again for warranty work
Thanks for the advises I got from all as it helped alot. Thanks to this forum.
I informed this is unauthorized change and the filter is actually maid by MANN which is same supplier for Porsche. I asked them for old filter they couldn't give that to me.
Talked to service manager, they agreed to waive the cost of labor but still charge me for fuel filter which was little over $100 (ridiculous as I could have gotten in from Suncoast parts for $60).
I ended up paying that amount and I told them I could go complain about this to consumer affairs. I didn't want t keep arguing with them as unfortunately they are the only dealer in my area and I don't want want to have bad relationship with them incase I had to go again for warranty work
Thanks for the advises I got from all as it helped alot. Thanks to this forum.
08-21-2020, 02:56 PM
#23
Instructor
Just an update for whoever undergo same situation.
I informed this is unauthorized change and the filter is actually maid by MANN which is same supplier for Porsche. I asked them for old filter they couldn't give that to me.
Talked to service manager, they agreed to waive the cost of labor but still charge me for fuel filter which was little over $100 (ridiculous as I could have gotten in from Suncoast parts for $60).
I ended up paying that amount and I told them I could go complain about this to consumer affairs. I didn't want t keep arguing with them as unfortunately they are the only dealer in my area and I don't want want to have bad relationship with them incase I had to go again for warranty work
Thanks for the advises I got from all as it helped alot. Thanks to this forum.
I informed this is unauthorized change and the filter is actually maid by MANN which is same supplier for Porsche. I asked them for old filter they couldn't give that to me.
Talked to service manager, they agreed to waive the cost of labor but still charge me for fuel filter which was little over $100 (ridiculous as I could have gotten in from Suncoast parts for $60).
I ended up paying that amount and I told them I could go complain about this to consumer affairs. I didn't want t keep arguing with them as unfortunately they are the only dealer in my area and I don't want want to have bad relationship with them incase I had to go again for warranty work
Thanks for the advises I got from all as it helped alot. Thanks to this forum.
Part of me wants the car to be right and fixed for you, the other part of me wants the issue to pop back up so that they can at least apologize and maybe refund the filter cost to you and fix the possible real issue.
08-21-2020, 06:17 PM
#24
Nothing here lol. Porsche of America not returning calls, dealer is silent too. Just called PoA, got 2nd rep on the case, now have to wait till Tuesday for call back.
08-21-2020, 07:10 PM
#26
Burning Brakes
Thread Starter
Sounds like you took the high road but didn't just lay down and take it. I probably would have done the same to save the relationship, but they need to know what BS that is.
Part of me wants the car to be right and fixed for you, the other part of me wants the issue to pop back up so that they can at least apologize and maybe refund the filter cost to you and fix the possible real issue.
Part of me wants the car to be right and fixed for you, the other part of me wants the issue to pop back up so that they can at least apologize and maybe refund the filter cost to you and fix the possible real issue.
08-21-2020, 10:53 PM
#27
Cruisin'
Join Date: Jun 2012
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Not sure what state you are in but...
when your ticket was written that you signed was there a W or a C to the left of your item description?
All tickets should be written as a C for customer pay. When the item is diagnosed and they deem it warranty the the C is changed to W on your ticket.
This protects the dealership against issues such as these.
HOWEVER....Most service writers write it up as W when the mileage is within warranty as They are correct most of the time and it takes a step away from their job.
So if you have a W on your ticket take it to the limit with your argument.
You also should have signed something giving a maximum you are liable for without authorization. So the 400 may really be 125 or so since the service writer did not do their job and authorize the repair.
when your ticket was written that you signed was there a W or a C to the left of your item description?
All tickets should be written as a C for customer pay. When the item is diagnosed and they deem it warranty the the C is changed to W on your ticket.
This protects the dealership against issues such as these.
HOWEVER....Most service writers write it up as W when the mileage is within warranty as They are correct most of the time and it takes a step away from their job.
So if you have a W on your ticket take it to the limit with your argument.
You also should have signed something giving a maximum you are liable for without authorization. So the 400 may really be 125 or so since the service writer did not do their job and authorize the repair.
08-29-2020, 07:35 PM
#28
Burning Brakes
Thread Starter
Fight is back ON. I am going to request them issue full refund due to misdiagnosis.
Doe anyone know who I should contact to fight this dealership and repair it under warranty instead of changing non fault parts and charge me with it?
08-29-2020, 11:17 PM
#29
Instructor
Also get a loaner car if you didn't before.
08-30-2020, 05:21 PM
#30
I’d start with the service manager and politely refresh his memory of the situation. Depending on the tone of his response to that conversation I’d be ready to escalate things to Porsche NA but, hopeful it doesn’t come to that and the dealership does the right thing this time around.
Last edited by hotrod2448; 08-31-2020 at 05:40 PM.