MadFox

Went to NavTeq website www.navteq.com about an update to our beloved CD Nav system that has no detail outside of metro areas. Suggest we all start bombarding PCNA (see 800 number below) in Atlanta with the need. PCNA will hop right on it and we should all have an update by .......... oh, say... 2010! Here's the thread after posting a question on their website "contact us" page:
-----Original Message-----
From: NABC_English [mailto:NABC_English@navteq.com]
Sent: Tuesday, February 07, 2006 8:56 AM
To: Alan
Subject: RE: Contact Us

Alan,

Porsche Cars of NA determines whether or not a new version is released for their vehicles. Please contact them with your suggestions at 800-767-7243.

NAVTEQ
Customer Contact Center
-----Original Message-----
From: Alan
Sent: Tuesday, February 07, 2006 8:41 AM
To: 'NABC_English'
Subject: RE: Contact Us

Why not? Do I need to get a bunch of Cayenne owners to email NavTeq requesting it. They system is good in areas mapped.. but has no detail.. Acura/Honda others have map detail but make it advisory. Please pass to a supervisor and see if you can find an answer.

Thanks. Alan xxxxxxxx
-----Original Message-----
From: NABC_English [mailto:NABC_English@navteq.com]
Sent: Tuesday, February 07, 2006 8:36 AM
To: alan.xxxx@xxxxxxxx.com
Subject: RE: Contact Us

Alan,

The release of an upcoming version has not yet been determined.

If you could take a moment to complete a brief survey regarding the
quality of service you received, it would be much appreciated. Please click on the link below: https://websurveyor.net/wsb.dll/29007/emailsurvery1.htm Your feedback will be used to monitor and improve the level of service
we provide our customers every day.

NAVTEQ
Customer Contact Center
-----Original Message-----
From: alan.xxxxxxx@xxxxxxxxxx.com
Sent: Tuesday, February 07, 2006 8:03 AM
To: NABC_English@navteq.com
Subject: Contact Us

Role: Owner of a vehicle/handheld device using NAVTEQ maps
Question: Other
Name: Alan
Email: alan.xxxxxx@xxxxxxxxx.com
Phone:
Country: United States
Preferred Contact Method: email
Device: 2004 Porsche Cayenne S
Comments: When will an update be available. The only update to the system was in 2004 and that was to integrate Canada and some minor metro areas. I bought a disk and set it back because Porsche provided the 2004 update for free due to Nav operating system problems. Please advise. Thanks.

ltc

I don't have PCM/NAV, but if you're looking for a wingman for a trip to the HQ of the Evil Empire down in Atlanta, count me in.

(and as an aside, here's some flying skills....Boeing crosswind landing certification....the last 2 are impressive)

http://media.putfile.com/Pousos

Kooser

My saga so far:

I have already called Navteq almost every month (past 6) now for details. FINALLY after getting to speak to a "higher" level official there I was told what I already knew....that they have all the necessary data to procede with an update for the CD based system but they need a "go ahead" from Porsche.

So I called PCNA as well several times now. The first few times the response was that duh..."they don't know, call Navteq" or duhh..."we are waiting for Navteq." All FALSEHOODS! FInally a rep there said that they are aware of the problem, will log my complaint, but they cannot do anything about it besides suggest that I replace my PCM unit with a DVD based one!
After a breif pause on my part to restrain a deluge of profanity I decided to point out a few things. 1. No new technology necessary - already in place
2. Competitors have not abandoned their customers with CD based Nav systems. 3. It is not too much to ask, MY'03 amd '04 Cayenne owners are driving around with map data from '03 (the update in August of '04 contained data from '03) and it is now 2006 4. That roughly 30,000 Cayenne owners (give or take a 1,000) are feeling shafted and left out to hang while their DVD counterparts will be getting updates. 5. Try to understand this from a $$$ perspective. Cayenne owners will readily pay the $199 for an update which, given that roughly 30,000 people would be interested in, translates to a revenue in the millions!

I wrote a letter addressed to Mr. Peter Schwarzenbauer directly about this and of course he didn't get it. (PCNA mentioned something about the fact that I had some vague association/correspondence with an individual known as ltc and that all letters from anyone remotely related to this individual needed to pass through anthrax screening and other unabomber type B.S. tests!)

I did however get a response from a Ms. Janice P. Howard - Specialist Cutomer Commitment Group which said and I quote
"It has always been Porsche's policy to continuosly improve its products however the development of computer software and hardware systems as well as newly developed road systems seem to evolve more rapidly than ever. Therefore, there are no plans to update this system and there is nothing that we can do for you at this time. I am sure you understand."

So now I have sent letter number two illustrating that Navteq provides data for Jaguar, Ford, Lincoln, BMW, Mercedes etc. and these companies also had a CD based system prior to going to DVD and these auto companies have not abandoned their patrons. These other companies have upheld the support of updates consistently with Navteq. The information is there, no software changes need to be made. It boils down to data storage and this makes not one bit of "technological" difference or challenge. Navteq can rip and burn the data onto 3 CD's just as easily as onto 1 DVD.
Cayenne sales for 2003 came in at around 13,000 units and for 2004 approched 19,000 units. Do the F -ing math. To procede with updates will not be a monetary loss for PCNA and Navteq. They stand to make millions on it. I told them that many, many people on the Porsche forums have expressed great frustration with this very topic and that I am not the only one upset. I asked her to "please not disregard this follow-up letter. Please see that it gets onto someone's desk that has the authority to actually act on it."


I am waiting for a response. I sent the letter 7 days ago.

Being German myself (parents born and raised there) I feel that PCNA will only understand one thing...."Blitzkrieg!"

So I agree, the more people that call, the more people that write, the more people that express dissatisfaction - maybe, just maybe someone at PCNA will hear and listen.

Forgive me for a childhood reference but....After all, maybe there is an elephant at PCNA like Horton, who heard the Whos in Whoville (but only after they ALL got together and screamed loud enough!) Maybe that "elephant" is Ms. Janice Howard? Wishfull thinking?? I don't know.

Kooser

Sorry for rambling on like that on your post but venting feels good.

I think that if they do not update the CD based system, all the Cayenne owners affected should road trip to Atlanta and eat loads and loads of dense fiber containing foods and then....
we all should take a great big huge DUMP on their front lawn. There would probably be enough fecal matter to barricade them in. And then they would be forced to either give Navteq the "go ahead" or suffer a rather pungent demise!

MadFox

And you were doing so well until here!!
NO... Fraline Howard... You are making no logical sense and we don't understand. Well, we understand.. but we are going to bury you with kindness, professionalism and we are not going away!
Excellent, please report back to this thread on what you hear, if anything, and let's keep this thread alive.

SUGGESTION to all CD based NAV system Cayenne Owners: Write a letter or email to Ms. Janice Howard. Content. NavTeq has the data for Acura/Jag etc., they just need the go ahead from PCNA. We will all GLADLY pay the $199 upgrade fee (or if not, say what you would pay) and mail or email to PCNA. Address is Porsche North America, 980 Hammond Drive, Suite 1000, Atlanta, GA 30328

In Alabama it is sometime okay to call a woman an elephant if she is wearing a big crimson red A and is screaming support of the University of Alabama's football team... however, let's assume that Ms. Howard might read this post.. Mam, this was just an analogy to the "elephant in the room".. .no offense meant.. Please move the CD nav request along... we don't mean any harm... we're just lovable little Porsche freaks who want to find our way around this big bad country of ours. Thanks.. so much Fraline Howard.. bah-bye.. sugar sweetness.

schvetkaaks

I thought there was an update to software version 3.0, and you can get NavTeq discs for v 3.0, no? What am I missing here?

MadFox

For the one update done.. you needed to be on version 3.0 of the PCM software.. the NAV disks that were in the PAG paid for upgrade simply added a goodly amount more in Canada and some minor metro areas.. essentially the data is from 2003 and NO UPDATE has since been released or is EVEN planned due to PAG not being willing to authorize.

Bombs away... I mean... write the letter!

schvetkaaks

I'm confused. The problem is that it is too difficult to get v 3.0 update from the dealer? The discs for 3.0 are out there, for the entire US. Are you saying that the discs for v 3.0 are data from 2003?

Grssypond

This is a very frustrating topic. Clearly the mapping info has already been collected and verified by Navteq. My '01 Lexus has superior knowledge over the PCNA '03/'04 data. A freind at Navteq has remapped my county completely... Cherokee, GA (metro Atlanta) , but the most current Nav CD shows me in the nitherlands. PCNA declines to offer a full package to those of us with the CD Nav. I am sure Navteq will do whatever PNCA wants them to do. I would be thrilled to have an 8 CD pack for USA and CAN, just to have the best updated info.

Let me know when you will drop in on PCNA HQ......bring on the fiber.

Did I mess an email address for Ms. Howard???

Kooser

Unfortunately she did not supply me with a direct e-mail or extension. I just got the generic customer support number at PCNA headquarters.

Perhaps if a form letter (drafted and posted here on the forum) that people could just cut and paste from here into Word and then sign and send on to Mr. Schwarzenbauer expressing all of our concerns (for those of you impacted by "no CD updates planned") might make it more likely that people will actually make the effort to contact Porsche. The more letters and calls the more likely we will get a positive response.

I felt compelled to write another letter because the initial response that I got from PCNA seemed so ludicrous.

mudman2

Perhaps someone would post the actual address you want the letters sent to and we can all comply, I would be happy to pin this to the top of the board. Are'nt 996 and 997's effected also ?

Shamus

I would suggest going as far as having the same text so its clear its a grass roots attack. Provide cut and past and you'll get higher participation.

mudman2

I agree with Shamus who would like to start the draft text off ?

MadFox

MUDMAN to the rescue!! SUPER!

KOOSER -- might I suggest you post your first letter and/or your second letter.. I assume you have it in word or something.. or maybe BETTER.. you can email it to me and I'd be happy to "3rd party" look at it .. make sure we take the high road and then get the thing to everyone via this POST... PM me your email address or I'll PM you with my email address and we can use your letter and re-draft as a FORM LETTER... sound like a plan???

Mudman -- I think the address at Hammond Drive is sufficient.. if we use her name or Peter's.. might be better with hers actually.. he probably gets a lot of correspondence about RMS, Cayenne glitches, etc.

Lastly, can someone who has a 996 (hmmm, doesn't the head Kool-aid guy have one until Jaro makes a fortune on his S and buys his TT!!!) post in those forums and ask whether or not they have the same issue?

If this fails... I really do think we should have a road rally in Atlanta and move on over to Hammond Street... then go to Bones for dinner (incredible, great wines and BEER) and then we can all drive over to my neck of the woods and go to the Barber Motor Park near Birmingham, where PDE is!

TestnDoc

Do these issues apply to the current DVD based nav? Are all roads mapped on the cayenne DVD based system? My BMW X5 DVD based nav has every minor road in my area and I live in a rural area.