SYMA

Hi all,
I know some of you have received your lights.....you are the lucky ones.

I placed an order 12 days ago and on that day I received a confirmation from a third party company called 2co.com
After realizing today that I have yet to receive my order I went back to my email and looked up the confirmation number, called the customer service and got a very rude person on the phone who said my order was cancelled internally. They finished by saying I would have to call Hoen.
You can't call Hoen, they list no number, only an email address.

BTW, they took my $62.95.

I hope this helps prevent anyone of my fellow Rennlisters from getting screwed.

ELUSIVE

Interesting.
I had no problems at all and got my lights very quickly.
Call you credit card company and have the charges reversed.
Sorry you had to go through that.

ELUSIVE

They do list a number: (831) 417-2623
However they say it's for Wholesale orders only.
I'd call it anyways!

wetstuff

Fraud may be an exaggeration - but your problem may not be isolated. I attempted to place an order for the same sets. It appears this 2co outfit is an order processing contractor but their server doesn't seem to work with the Mac browser Safari.

I contacted the company directly via email (info@hoen-usa.com) and they got back to me in 24hrs. ...but they were also to have gotten back to me a second time but had not. It seemed like a good 'package'.

J im

GR997S

What deal are you guys talking about? Thanks....GR

ELUSIVE

https://rennlist.com/forums/997-forum/316422-hoen-h8-fog-light-bulbs-before-and-after.html

GR997S

OK>Thanks..GR

jhbrennan

I placed an order on Monday this week and the bulbs arrived today UPS Ground. This is the third order I've place on line with Hoen and all have been fulfilled by 2co.com with no problems.

Deven

I am sorry to hear of your problem. I placed my order on Saturday and recieved the lights on Tuesday. I was actually very pleased with the speed of delivery (now I have to install the lights, but I do want to take before/after pictures 1st).

SYMA

I will attempt to call the number on the website that states "Wholesale orders only" and see where that gets me. All I know at this point is: A. They don't make it easy for customers to contact them. B. They have my money, either Hoen or 2CO. C. I have no lights.

Just be careful and DO NOT deal through 2CO.COM

jhbrennan

As I posted earlier - 3 time buyer from 2CO and no problems. Here's there website with some contact info. Hope it helps.

www.2checkout.com

jhbrennan

Here's there 24/7 phone number

1-877-294-0273 toll-free in U.S. & Canada

Beamer

Here is another number, 831-603-5951, ask for Andreas

gmoney99

2co is one of the largest merchant account providers on the planet and only works with reputable companies.

Did you contact Hoen directly? If so what was their response?

If they 'took your money' 12 days ago I find that hard to swallow since your cc statement has more than likely not arrived yet and merchant accounts wont allow a charge to go through if there is no product shipped and a record of it.

gmoney99

From Andreas at Hoen:

"This customer contacted us as his order was cancelled due to failing a fraud check (CVV failed). He was angry in that he did not get an e-mail confirmation of this cancellation however one is automatically sent from our merchant account processor 2co (2checkout.com) to the e-mail provided. To sum it up the hold on his card will expire, he will not be charged. Typically this expires in 2-5 days. We are saddened by the incorrect comments he has posted on a well regarded forum but as existing customers can comments we are hardly a 'fraud'. We are also surprised as this posting because this person did e-mail us two days ago and we politely issued a response as to why his order was cancelled, more than likely due to a typo on his part during the checkout process which failed the fraud check."