Coolant Line Failures- NHTSA
#76
Peter
#77
#78
He thought it was a hose and had it towed to the dealer, who 'fixed' it.
He was not the hands-on kind of guy that a lot on this forum are, and that kind of experience is not going to make it to the forums or attract Porsche's (or NHTSA's) attention like a failure on the track would.
Oh, and he said that he'd never tracked it... fairly low mileage, too, if I remember.
#79
Announced earlier today. I don't know why the 2008+ models aren't included.
http://www.npr.org/templates/story/s...ryId=180050212
You can file a complaint here: https://www-odi.nhtsa.dot.gov/ivoq/
http://www.npr.org/templates/story/s...ryId=180050212
You can file a complaint here: https://www-odi.nhtsa.dot.gov/ivoq/
This and the center-lock issue should be written up as a B-school case study on how to destroy customer loyalty.
#80
Unfortunately this is nothing new for PCNA and not something the air-cooled era was immune to either. The difference now is, they can no longer hide things because of the internet.
#83
Gents,
Even though my car is an '11 and has only 9.5K miles, I had the engine dropped this off-season and had the coolant tubes welded to the manifold by my dealer at my expense. This is a well-known and potentially lethal failure of nothing other than the engine for cryin' out loud and Porsche should own up to the obviously dodgy decision to try and "glue" the tubes during assembly. I filed a report and IMHO everyone else should as well.
Best of luck to us all with this recall effort, David
Even though my car is an '11 and has only 9.5K miles, I had the engine dropped this off-season and had the coolant tubes welded to the manifold by my dealer at my expense. This is a well-known and potentially lethal failure of nothing other than the engine for cryin' out loud and Porsche should own up to the obviously dodgy decision to try and "glue" the tubes during assembly. I filed a report and IMHO everyone else should as well.
Best of luck to us all with this recall effort, David
#84
Today I called the NHTSA and discussed the investigation on our coolant line failure. I explained to the rep that I did not have a failure yet BUT that my mechanic had advised me that this issue must be addressed and repaired. His initial response was that I could not file a claim unless there was a failure. I discussed it a little more and explained that it is a known and expensive issue so why did I have to wait for a failure if I was advised by a mechanic that it was going to fail. He then spoke to his supervisor and came back to me. The supervisor's decision was that I should file the claim, which they did on the phone. They are sending me follow up paperwork. Good luck to us all!!!
#85
Finally! I remain dumbfounded that Porsche has let it come to this. Marketing, brand management, liability, customer service; just plain stupid from every angle. All they had to do was offer to inspect and repair.
This and the center-lock issue should be written up as a B-school case study on how to destroy customer loyalty.
This and the center-lock issue should be written up as a B-school case study on how to destroy customer loyalty.
#86
Can someone who filed a complaint link them here: http://sharkwerks.com/porsche/techni...urbo-cars.html
It's such a good summary of the problem.
It's such a good summary of the problem.
#90