Porsche Classic Radio
06-18-2020, 03:09 PM
#152
Burning Brakes
Well not fun. I still want one 
But as you said they are out of stock. My local P dealer called today saying they are expecting deliveries end of Aug or Sept only....
But as you said they are out of stock. My local P dealer called today saying they are expecting deliveries end of Aug or Sept only....
06-18-2020, 04:06 PM
#153
X-post from 964:
https://rennlist.com/forums/964-foru...ours-here.html
06-18-2020, 04:23 PM
#154
Burning Brakes
I ordered one through getPorscheParts.com, they are saying 3-4 weeks shipped from Germany.
X-post from 964:
https://rennlist.com/forums/964-foru...ours-here.html
X-post from 964:
https://rennlist.com/forums/964-foru...ours-here.html
06-22-2020, 05:29 AM
#155
Thought I would give an update on my issues with this bull**** product. I ended up locating the manufacturer and getting in touch with them. They are called Kraemer Automotive. They were actually very nice and helpful. They walked me through some steps and ultimately determined that the unit is definitely faulty and needs to be replaced. However, they can't do it themselves and the process has to go through Porsche. They said they have even gotten in touch with Porsche directly and informed them.
That is when we get to a hive of incompetence known as Porsche. Everyone at Porsche is playing hot potato and tossing the issue to someone else. Porsche Germany said they have to follow ze processes and handed over the whole case to Porsche UK and I was told to get in touch with my Porsche Center. I got in tough with a few, including the HQ at Reading, and nobody had any information or had heard anything at all. So I got in touch directly with Porsche customer care (for around the 3rd time). They said they also don't have anything from Porsche Germany but to forward them all my communication with Kraemer and proof of purchase. I did. No reply for a couple weeks until I chased them up yet again. Today they get back to me with some bull**** about how I would have to return the product to Teile.com (the distributor I purchased it from). So basically they don't want to honor the warranty on a product that they literally just launched. Teile for their part have been very accommodating and said I can absolutely send it back, but their issue is that they have no stock of other radios and Porsche is out of stock as well. It is also crazy for me to have to uninstall a product, ship it back to Germany, get a new one shipped back, install it again instead of just driving over to Porsche so they can deal with this crap themselves.
I am very exasperated at this point with the incompetence on display by Porsche, the exceptionally poor customer service (this issue has been ongoing for 2 months), and the complete disregard for the quality of the parts they released.
That is when we get to a hive of incompetence known as Porsche. Everyone at Porsche is playing hot potato and tossing the issue to someone else. Porsche Germany said they have to follow ze processes and handed over the whole case to Porsche UK and I was told to get in touch with my Porsche Center. I got in tough with a few, including the HQ at Reading, and nobody had any information or had heard anything at all. So I got in touch directly with Porsche customer care (for around the 3rd time). They said they also don't have anything from Porsche Germany but to forward them all my communication with Kraemer and proof of purchase. I did. No reply for a couple weeks until I chased them up yet again. Today they get back to me with some bull**** about how I would have to return the product to Teile.com (the distributor I purchased it from). So basically they don't want to honor the warranty on a product that they literally just launched. Teile for their part have been very accommodating and said I can absolutely send it back, but their issue is that they have no stock of other radios and Porsche is out of stock as well. It is also crazy for me to have to uninstall a product, ship it back to Germany, get a new one shipped back, install it again instead of just driving over to Porsche so they can deal with this crap themselves.
I am very exasperated at this point with the incompetence on display by Porsche, the exceptionally poor customer service (this issue has been ongoing for 2 months), and the complete disregard for the quality of the parts they released.
Another update. I just received this ridiculous email: "Dear Mr. xxxx
The warranty on a part is two years from the date that it was supplied by Porsche. We don’t know when this was originally supplied by Porsche, so we don’t know if a warranty applies. We can’t even be sure that it was new when supplied to you. There simply isn’t sufficient information for a Porsche Centre to provide a replacement under warranty, which I imagine is why you’ve encountered difficulty so far."
This is about the new radio. The radio that was released 2 months ago. They cant be sure I did not buy it more than 2 years ago.... Also just FYI, i supplied all receipts, invoiced, purchase proof etc...
Has anyone ever encountered such ridiculousness from Porsche? Any advice on how I should deal with this?
06-22-2020, 08:16 AM
#156
This is about the new radio. The radio that was released 2 months ago. They cant be sure I did not buy it more than 2 years ago.... Also just FYI, i supplied all receipts, invoiced, purchase proof etc...
Has anyone ever encountered such ridiculousness from Porsche? Any advice on how I should deal with this?
**** happens, send it back to the company ho sold the unit to You and have a refund, then buy a new one when they are availabe.
06-23-2020, 01:37 AM
#158
Another update. I just received this ridiculous email: "Dear Mr. xxxx
The warranty on a part is two years from the date that it was supplied by Porsche. We don’t know when this was originally supplied by Porsche, so we don’t know if a warranty applies. We can’t even be sure that it was new when supplied to you. There simply isn’t sufficient information for a Porsche Centre to provide a replacement under warranty, which I imagine is why you’ve encountered difficulty so far."
This is about the new radio. The radio that was released 2 months ago. They cant be sure I did not buy it more than 2 years ago.... Also just FYI, i supplied all receipts, invoiced, purchase proof etc...
Has anyone ever encountered such ridiculousness from Porsche? Any advice on how I should deal with this?
The warranty on a part is two years from the date that it was supplied by Porsche. We don’t know when this was originally supplied by Porsche, so we don’t know if a warranty applies. We can’t even be sure that it was new when supplied to you. There simply isn’t sufficient information for a Porsche Centre to provide a replacement under warranty, which I imagine is why you’ve encountered difficulty so far."
This is about the new radio. The radio that was released 2 months ago. They cant be sure I did not buy it more than 2 years ago.... Also just FYI, i supplied all receipts, invoiced, purchase proof etc...
Has anyone ever encountered such ridiculousness from Porsche? Any advice on how I should deal with this?
I cannot imagine the frustration you have been encountering, which might be expected by a lesser company for a lesser product, but not from Porsche, which is trying its best to create great experiences with anything Porsche.
The two posts above mine are good ideas. Another is to do one or both of these suggestions: Search LinkedIn for a product manager at PCNA who might handle accessories or the like and write that person a letter along with all of the BS you have encountered and it MIGHT get noticed or some attention. The second idea is to write a similar letter and send it to Porsche and or PCNA on Twitter. I have found Twitter remarkable for getting some attention in large organizations. The reason, I believe, is that someone at Porsche is assigned to monitor Porsche's Twitter account and they probably don't get much action, so they are eager to help when they do. You might do the contact through Twitter's messaging function or, make your letter into a JPEG (not PDF) and tweet it to Porsche and PCNA along with your incredible dissatisfaction with their utter BS.
Good luck and keep us posted.
06-23-2020, 06:58 AM
#159
Whats the fuss? You have talked to the company who sold you the faulty unit (not Porsche) and they offer you to return the unit and have your money back? Right?
Then wait until the units are available again and buy a new one.
Then wait until the units are available again and buy a new one.
Porsche Classic Radio Thread
09-22-2020, 11:51 PM
#161
Rennlist Member
There are probably 30 of these threads already but I’ll bite because I just installed mine today. Took about an hour and fired right up. Noticed much better sound quality immediately. Love the look and will play more with the functionality this weekend. Glad I did it.
09-23-2020, 01:20 AM
#162
Rennlist Member
QN
09-23-2020, 01:57 AM
#163
Rennlist Member
The search function is ur friend. Many threads on this already.
09-23-2020, 08:28 AM
#164
Here is the main thread, no need for another one: https://rennlist.com/forums/993-foru...sic-radio.html
Also, do not buy it. It is ****. Ready my posts. Also it is currently on backorder while they resolve the issues I highlighted. It has been on backorder since end of March/early April. Last update I got was "hopefully before end of the year" for when they will get the new, allegedly fixed, batch. If you are able to buy it now, it is from the original potentially damaged batch.
Also, do not buy it. It is ****. Ready my posts. Also it is currently on backorder while they resolve the issues I highlighted. It has been on backorder since end of March/early April. Last update I got was "hopefully before end of the year" for when they will get the new, allegedly fixed, batch. If you are able to buy it now, it is from the original potentially damaged batch.
Last edited by nk993; 09-23-2020 at 08:31 AM.
09-23-2020, 08:35 AM
#165
Here is the main thread, no need for another one: https://rennlist.com/forums/993-foru...sic-radio.html
Also, do not buy it. It is ****. Ready my posts. Also it is currently on backorder while they resolve the issues I highlighted. It has been on backorder since end of March/early April. Last update I got was "hopefully before end of the year" for when they will get the new, allegedly fixed, batch. If you are able to buy it now, it is from the original potentially damaged batch.
Also, do not buy it. It is ****. Ready my posts. Also it is currently on backorder while they resolve the issues I highlighted. It has been on backorder since end of March/early April. Last update I got was "hopefully before end of the year" for when they will get the new, allegedly fixed, batch. If you are able to buy it now, it is from the original potentially damaged batch.