Quadcammer

they don't need to. they can already sell pretty much as many overpriced toys as they can.

Noah Fect

Exactly. When Porsche sells a lemon, should they get off easier if the buyer happens to be a Zen monk versus a type-A PR firm principal with a chip on his shoulder? No, it should hurt them very badly to sell a lemon to either customer. Otherwise their incentives are misaligned with ours.

That said...

I agree with those who say your (purrybonker's) reaction is over the top. You have to be willing to stick up for your interests when dealing with any car company. They are not your friends. No matter what brand of car you buy instead of a Porsche, you will find someone with a similar tearjerking story who has sworn never to buy another car from $BRAND again.

I used Tesla earlier in this thread as an example of a company with strong customer-oriented values that is already starting to threaten the gorillas in the marketplace. But even they have feet of clay, from the perspective of some of their early adopters who found out what happens when you let the battery charge in your Model S fall below a certain critical threshold. As they grow larger and more successful, the stories of heroic Tesla customer service will naturally fade into history. History will give way to myth, myth will become legend, and before you know it they'll be just like Porsche or Ferrari. Their marketing budget will be bigger than most countries' GNP, while their customers are forced to air their grievances on YouTube. That's just how it goes.

Buy what you want, but don't take any ****. That was Nick's only real mistake.

Noah Fect

Gotta give credit where it's due, though. I think they are handling that situation as well as they can. They can't conjure GT3 engines out of thin air, so the owners will simply have to wait for production to catch up. There is word that they are being compensated for their time and trouble.

Can you imagine the outrage if Porsche had instead told their GT3 customers to bring their cars to the dealer for a complete engine teardown/rebuild? They would certainly be within their legal rights to do that, no question about it, but those customers really would go nuclear. There's no good solution other than what they're doing, IMHO.

66mustang

Don't they already with $300 oil changes?

nmurray22

Hopefully this is the last video I do on this....

Enjoy.

Thanks again everyone.

Nick

RichardC

Keep us posted on what you do, Nick. I really enjoyed your videos when I was lurking before I ordered my car.

consolidated

Bravo, great closing video. It's my opinion you handled this entire situation so very well. Porsche is lucky they didn't build this car for a genuinely unreasonable person, because you could have made this much uglier than it was. Congrats!

011

Update:
Porsche has posted on FaceBook as well as Twitter in regard to this incident. Links:
https://www.facebook.com/porsche/pos...?stream_ref=10
If you can't visit these sites, here's what they posted:

BH987S

Glad it worked out. Sad that this is what it takes.

Had Porsche done this at first they'd have had the equivalent in good publicity they now have in bad.

moab

congrats on your resolution. that last video was priceless, well done! hope you end up in another 991.

sfo

well done, Mr Murray

a credit to Kiwis!

chuck911

Good luck with your new 911 Nick. Between the dog, the roof rack, gorilla and now the sheep you know you need one!

turbo4 me

Way to go Nick!

I busted a gut between ***** Faggins and the sheep comment... Any-ho....

Hammer911

Get a new 911 but delete the rear wiper. Best of luck to you!

utkinpol

Porsche as a company has very interesting approach to customer service. They abuse concept of "free will" as it applies to failures that are in mass related to original faulty design. Same failure may get covered by factory if you are on your 4th p-car, a first time buyer will get a plain rejection response from pcna and that's the end of it.

It took class action lawsuit to force them to shell out for all the broken engines in 996 and 2005 997 cars and despite having same damn design in post 2005 cars no one expects much from them now. Some of my friends had an unfortunate experince to communicate with pcna and they eventually got rid of their cars. Only salvation here is that p-cars in general are quite reliable and most of us do not have to communicate with those jerks. But those who had to usually are not very happy.