My 911 C4S Arrived
12-12-2013, 05:56 PM
#61
Rennlist Member
EX-7, how did it go today at the dealer? Did they agree on the numerous trim/fit issues, the horrible prep, and total lack of a decent wash much less professional detail?
What are they agreeing to, and in writing? Also, did PCNA get with you? I hope so because this is more than just a little disappointment on final prep.
Hopefully, by now it is well underway to a great and happy resolution and your "fun" meter will soon be pegged!
What are they agreeing to, and in writing? Also, did PCNA get with you? I hope so because this is more than just a little disappointment on final prep.
Hopefully, by now it is well underway to a great and happy resolution and your "fun" meter will soon be pegged!
12-12-2013, 07:33 PM
#62
Rennlist Member
Question:
On the back wheel fender, my car has a clear vinyl cover. I did not order and or pay for that.
I asked James about that in an email last night and he replied today that this came standard with the 911s.
Now, I have to get this removed now and replaced with quality Xpel vinyl with the body shop that is applying my clear bra.
I am not keen on Rector having installed it because, I do not like the material they use. (I noticed on their lot, many of the cars that have it and already show signs of yellowing and these are new cars for purchase)
:
On the back wheel fender, my car has a clear vinyl cover. I did not order and or pay for that.
I asked James about that in an email last night and he replied today that this came standard with the 911s.
Now, I have to get this removed now and replaced with quality Xpel vinyl with the body shop that is applying my clear bra.
I am not keen on Rector having installed it because, I do not like the material they use. (I noticed on their lot, many of the cars that have it and already show signs of yellowing and these are new cars for purchase)
:
12-12-2013, 09:43 PM
#63
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EX-7, how did it go today at the dealer? Did they agree on the numerous trim/fit issues, the horrible prep, and total lack of a decent wash much less professional detail?
What are they agreeing to, and in writing? Also, did PCNA get with you? I hope so because this is more than just a little disappointment on final prep.
Hopefully, by now it is well underway to a great and happy resolution and your "fun" meter will soon be pegged!
What are they agreeing to, and in writing? Also, did PCNA get with you? I hope so because this is more than just a little disappointment on final prep.
Hopefully, by now it is well underway to a great and happy resolution and your "fun" meter will soon be pegged!
They are fist addressing the aluminum trim and the distorted rubber. Last night, I took a lot more pictures of the car, with a flash and recording everything that I noticed while its been hostage in my garage. A lot more things came to light and I ended up creating a photo album online for him to view.
This car was just clean on the surface.. but boy, did I find filthy dirty areas. I have no idea where its been, but not protected and cuddled inside somewhere
Ill update you guys as we make progress.. but I am feeling more confident than ever before, that this will truly be taken care of.
Here the link to the photo album of the pics I took last night. (And remember, this car has been in my garage since I drove it home on Saturday)
https://plus.google.com/photos/10299...CPTXmsL34sviAw
Again, remember, its flash photography just so the defects show up better.. The car still looks beautiful from afar in normal daylight
12-12-2013, 10:31 PM
#64
Burning Brakes
Wow, when you look at those photos it looks like a 5 year old did the prep.
Good luck!
Good luck!
12-12-2013, 10:50 PM
#66
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12-12-2013, 11:47 PM
#67
Drifting
It looks like the car was not detailed properly when you picked it up.
When I picked mine up, the car was in the dealer's garage with overhead fluorescent lights for me to inspect it. Any flaws during detailing was quite obvious under those conditions.
As far as mileage during pick up, I think most cars at my dealer has 20+km on the odometer, which translates to 12+ miles.
I don't think you are far off when you say they could have taken advantage of you because you are female. But they would have never guessed that you now have the backing of all the guys on Rennlist!
They are probably reading this right now and realized they f#%^ed up!
When I picked mine up, the car was in the dealer's garage with overhead fluorescent lights for me to inspect it. Any flaws during detailing was quite obvious under those conditions.
As far as mileage during pick up, I think most cars at my dealer has 20+km on the odometer, which translates to 12+ miles.
I don't think you are far off when you say they could have taken advantage of you because you are female. But they would have never guessed that you now have the backing of all the guys on Rennlist!
They are probably reading this right now and realized they f#%^ed up!
12-13-2013, 12:16 AM
#68
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I don't get what they must have been thinking? How stupid did they think I am? Its so bad, that its almost funny
It looks like the car was not detailed properly when you picked it up.
When I picked mine up, the car was in the dealer's garage with overhead fluorescent lights for me to inspect it. Any flaws during detailing was quite obvious under those conditions.
As far as mileage during pick up, I think most cars at my dealer has 20+km on the odometer, which translates to 12+ miles.
I don't think you are far off when you say they could have taken advantage of you because you are female. But they would have never guessed that you now have the backing of all the guys on Rennlist!
They are probably reading this right now and realized they f#%^ed up!
When I picked mine up, the car was in the dealer's garage with overhead fluorescent lights for me to inspect it. Any flaws during detailing was quite obvious under those conditions.
As far as mileage during pick up, I think most cars at my dealer has 20+km on the odometer, which translates to 12+ miles.
I don't think you are far off when you say they could have taken advantage of you because you are female. But they would have never guessed that you now have the backing of all the guys on Rennlist!
They are probably reading this right now and realized they f#%^ed up!
I am glad I posted here.. but it was not easy.. embarrassing as hell. I am a very independent woman and this whole thing instead of better, got worse and worse.. Aside from people not believing me at the beginning, which I totally get.. it all sounded wrong lol just imagine how I felt. (Like I was in the wrong Movie)
I kept thinking that it would get better, but these two heroes managed to screw every little step up. Craig completely incompetent in his function as a manager, and James.. pretty clueless. I was able to debunk so many statement he made simply by reading up on Rennlist. I think I know more about my car than he does.
When I picked it up on Saturday he told me about the license plate and how he has a solution for me. Suggestion the license plate that screws into the tow hook. I actually had to tell him that this would probably not work for my model because of the motion sensors.. and he did not believe me. I told him, I would love for that to work, can you check on that for me.
Of course I was right.. but, I knew that from here. That is just one of the many things James said that were completely false.
I am very glad that I have found support here. This has helped me tremendously dealing with all of this.
I am 100% certain that I was not taken seriously and all this happened because I am female. Lol next time I do this, I will bring a guy along ..
12-13-2013, 12:55 AM
#69
Burning Brakes
You have nothing to be embarrassed about. Your dealer is the one who is red-faced here! I have an excellent relationship with my dealer, and I know they pay attention to fora like this. In addition to having a candid conversation with the owner of the dealership, make sure you very diligently complete the survey you will receive from Porsche. These surveys are taken very seriously, and the dealer will certainly hear about your dis-satisfaction with many aspects of your new car delivery. You handled this very well and in a very mature manner - in a circumstance where it would be very easy to become emotional and irrational. (I suppose you could offer to exhibit that behavior in their showroom if that's what they understand better!)
I am glad you have found the community on this forum to be very helpful and supportive. I know we traded some comments when you posted inquiring about car care products...don't be afraid to come back with more questions when you begin that part of the journey.
...and no need to take a guy along next time...just ask to speak to the GM on your way into the dealership, and clearly outline your expectations regarding honesty, attention, responsiveness, and customer service. Tell them you have lots of hardcore Porsche people for friends (which you now do!) and you would prefer to work with their most knowledgeable service people going forward. You'll know right away whether to walk right back out and find another dealership or not.
In fact, I think you should do that very thing next time you go to see, and hopefully pick up, your new car.
In my opinion, women have all the power in the world, and on top of that you drive a brand new 991 C4S. If those guys don't know who is in charge here, they better figure it out soon!
I am glad you have found the community on this forum to be very helpful and supportive. I know we traded some comments when you posted inquiring about car care products...don't be afraid to come back with more questions when you begin that part of the journey.
...and no need to take a guy along next time...just ask to speak to the GM on your way into the dealership, and clearly outline your expectations regarding honesty, attention, responsiveness, and customer service. Tell them you have lots of hardcore Porsche people for friends (which you now do!) and you would prefer to work with their most knowledgeable service people going forward. You'll know right away whether to walk right back out and find another dealership or not.
In fact, I think you should do that very thing next time you go to see, and hopefully pick up, your new car.
In my opinion, women have all the power in the world, and on top of that you drive a brand new 991 C4S. If those guys don't know who is in charge here, they better figure it out soon!
12-13-2013, 01:41 AM
#70
Instructor
Wow, I looked at your pictures. Seriously? There is no way that car came from the factory like that. I just don't know what to say about all those scuff marks on the body and the roof. This is not acceptable for not only a car of this level but even for any new car. Do you have any idea how long the car was sitting on the lot before you purchased it?
Please keep us informed. Hopefully they can polish the blemishes out perfectly.
There is a certain type of flash light that my detailer uses that shows paint blemishes easily. I think it is an LED light or something like that. Now that you have taken note of all the blemishes, get one of those lights and don't accept the car unless it has been perfectly prepped and polished.
Best of luck!
Please keep us informed. Hopefully they can polish the blemishes out perfectly.
There is a certain type of flash light that my detailer uses that shows paint blemishes easily. I think it is an LED light or something like that. Now that you have taken note of all the blemishes, get one of those lights and don't accept the car unless it has been perfectly prepped and polished.
Best of luck!
12-13-2013, 09:22 AM
#71
Rennlist Member
You have nothing to be embarrassed about. Your dealer is the one who is red-faced here! I have an excellent relationship with my dealer, and I know they pay attention to fora like this. In addition to having a candid conversation with the owner of the dealership, make sure you very diligently complete the survey you will receive from Porsche. These surveys are taken very seriously, and the dealer will certainly hear about your dis-satisfaction with many aspects of your new car delivery. You handled this very well and in a very mature manner - in a circumstance where it would be very easy to become emotional and irrational. (I suppose you could offer to exhibit that behavior in their showroom if that's what they understand better!)
I am glad you have found the community on this forum to be very helpful and supportive. I know we traded some comments when you posted inquiring about car care products...don't be afraid to come back with more questions when you begin that part of the journey.
...and no need to take a guy along next time...just ask to speak to the GM on your way into the dealership, and clearly outline your expectations regarding honesty, attention, responsiveness, and customer service. Tell them you have lots of hardcore Porsche people for friends (which you now do!) and you would prefer to work with their most knowledgeable service people going forward. You'll know right away whether to walk right back out and find another dealership or not.
In fact, I think you should do that very thing next time you go to see, and hopefully pick up, your new car.
In my opinion, women have all the power in the world, and on top of that you drive a brand new 991 C4S. If those guys don't know who is in charge here, they better figure it out soon!
I am glad you have found the community on this forum to be very helpful and supportive. I know we traded some comments when you posted inquiring about car care products...don't be afraid to come back with more questions when you begin that part of the journey.
...and no need to take a guy along next time...just ask to speak to the GM on your way into the dealership, and clearly outline your expectations regarding honesty, attention, responsiveness, and customer service. Tell them you have lots of hardcore Porsche people for friends (which you now do!) and you would prefer to work with their most knowledgeable service people going forward. You'll know right away whether to walk right back out and find another dealership or not.
In fact, I think you should do that very thing next time you go to see, and hopefully pick up, your new car.
In my opinion, women have all the power in the world, and on top of that you drive a brand new 991 C4S. If those guys don't know who is in charge here, they better figure it out soon!
Good luck, send lots of "after" pics!
12-13-2013, 11:10 PM
#72
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Explorer 7, your car is beautiful, I have also 991 C4S and yesterday I replaced the "AS FLASHER LAMP", maybe something for you to consider (it is CA legal as the light inside is orange). I took some pictures in my garage tonight and compare with previous one. it is $56 ($28x2) for both side and the Fremont dealer installed it for free (very easy).. I think it will look very good on your car also.
. I think it will look very good on your car also.
12-14-2013, 02:22 AM
#73
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You have nothing to be embarrassed about. Your dealer is the one who is red-faced here! I have an excellent relationship with my dealer, and I know they pay attention to fora like this. In addition to having a candid conversation with the owner of the dealership, make sure you very diligently complete the survey you will receive from Porsche. These surveys are taken very seriously, and the dealer will certainly hear about your dis-satisfaction with many aspects of your new car delivery. You handled this very well and in a very mature manner - in a circumstance where it would be very easy to become emotional and irrational. (I suppose you could offer to exhibit that behavior in their showroom if that's what they understand better!)
I am glad you have found the community on this forum to be very helpful and supportive. I know we traded some comments when you posted inquiring about car care products...don't be afraid to come back with more questions when you begin that part of the journey.
...and no need to take a guy along next time...just ask to speak to the GM on your way into the dealership, and clearly outline your expectations regarding honesty, attention, responsiveness, and customer service. Tell them you have lots of hardcore Porsche people for friends (which you now do!) and you would prefer to work with their most knowledgeable service people going forward. You'll know right away whether to walk right back out and find another dealership or not.
In fact, I think you should do that very thing next time you go to see, and hopefully pick up, your new car.
In my opinion, women have all the power in the world, and on top of that you drive a brand new 991 C4S. If those guys don't know who is in charge here, they better figure it out soon!
I am glad you have found the community on this forum to be very helpful and supportive. I know we traded some comments when you posted inquiring about car care products...don't be afraid to come back with more questions when you begin that part of the journey.
...and no need to take a guy along next time...just ask to speak to the GM on your way into the dealership, and clearly outline your expectations regarding honesty, attention, responsiveness, and customer service. Tell them you have lots of hardcore Porsche people for friends (which you now do!) and you would prefer to work with their most knowledgeable service people going forward. You'll know right away whether to walk right back out and find another dealership or not.
In fact, I think you should do that very thing next time you go to see, and hopefully pick up, your new car.
In my opinion, women have all the power in the world, and on top of that you drive a brand new 991 C4S. If those guys don't know who is in charge here, they better figure it out soon!
I am going to be totally sappy here again, but .. That’s so nice! I seriously appreciate these posts so much. Because of you guys, this whole thing has become so much easier to deal with. The support and all the info I have been getting on this forum, is invaluable.
That survey will be very detailed and honest. Only drawback is, I don’t have that much time. I did not even have that much time for all this bs with the dealership and the countless of emails. That’s why that car is paid in full.
To top it all off, now, I have to take the time to write an accurate report of all the stuff that happened to Paul, my new contact at Rector. He, as I am told, has no history of what has happened. Just assured me that he is here to fix everything and I will never have to deal with those two clowns (my words) again.
But to be honest, its holiday season. I have not even decorated the Christmas tree that is sitting in my hallway, I have barley bought any gifts, forget about the gifts for my family in Germany, I am so far behind. And Christmas is my absolute hands down favorite season. This is a first for me in all those years.
Christmas is way too close and nothing is done. My time spend / wasted on a car I am not even driving.. and paying insurance for.
Did I mention that the satellite radio was already activated ? Is that normal? I never opened the account/activated it. How long has it been active. (as in how far am I in to the 3 month trial?)
Fun thing now, is though, every time I drive on 280 or 101 I spot a Porsche and I wonder, is a member in there
.. I spotted 3 on the worst commute home yet (2.5 hrs to get home) I was in the Rector company loaner (Panamera) It pales in comparison though to my baby
Wow, I looked at your pictures. Seriously? There is no way that car came from the factory like that. I just don't know what to say about all those scuff marks on the body and the roof. This is not acceptable for not only a car of this level but even for any new car. Do you have any idea how long the car was sitting on the lot before you purchased it?
Please keep us informed. Hopefully they can polish the blemishes out perfectly.
There is a certain type of flash light that my detailer uses that shows paint blemishes easily. I think it is an LED light or something like that. Now that you have taken note of all the blemishes, get one of those lights and don't accept the car unless it has been perfectly prepped and polished.
Best of luck!
Please keep us informed. Hopefully they can polish the blemishes out perfectly.
There is a certain type of flash light that my detailer uses that shows paint blemishes easily. I think it is an LED light or something like that. Now that you have taken note of all the blemishes, get one of those lights and don't accept the car unless it has been perfectly prepped and polished.
Best of luck!
This is exactly how to understand this and deal with a similar (hopefully never) situation in the future. You are not alone, no apologies needed on any front, and as the consumer with $$ and online access, you have the ultimate power. With friends and support on forums like this, that is icing in the cake.
Good luck, send lots of "after" pics!
Good luck, send lots of "after" pics!
Lol ok.. venting does have some therapeutic effect.
Explorer 7, your car is beautiful, I have also 991 C4S and yesterday I replaced the "AS FLASHER LAMP", maybe something for you to consider (it is CA legal as the light inside is orange). I took some pictures in my garage tonight and compare with previous one. it is $56 ($28x2) for both side and the Fremont dealer installed it for free (very easy).. I think it will look very good on your car also.
. I think it will look very good on your car also. and yours is the color I almost went with. Its funny you mentioned those flashers.. that’s one of the first things I pointed out to James.. I told him they must go. In the online built they were not there, and I did not want them on my vehicle. So I am actually getting them replaced. While they are fixing everything else.. I hate the orange version. Clear is much, much better. I did not know there might be a law around it, but glad to hear I am not breaking any rules by having the lights I want.
I see you are around my area.. maybe we will spot each other on the freeway
01-16-2014, 02:32 PM
#74
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Explorer, how did everything work out?
01-17-2014, 11:23 AM
#75
Rennlist Member
Hi there. I'm also in the Bay Area - did you post in another thread your buying experience you allude to above? Would be interested in that and the dealer for future reference. Thanks.
Good luck getting this resolved - unacceptable. Sorry it has tainted the experience.
Good luck getting this resolved - unacceptable. Sorry it has tainted the experience.