Originally Posted by ieatfishburritos

For my understanding, how is a warranty purchaser able to influence:
- “We will not cover misdiagnosis or repairs done for process of elimination purposes to reach correct diagnosis.”

If the warranty company approves a repair, and it doesn't fix the problem, it seems unreasonable to hold the warranty purchaser responsible. I mean even the expert insurance adjuster "approved it" at the time, no? What am I missing here?

Originally Posted by rbernard1984

If anyone was curious about how this is going the answer is not well. Freedom has now refused to pay the two initial claims, which they had already approved, claiming “misdiagnoses” on the part of the dealership, instead is just offering to cover the oil pump. It makes no difference to them that the diagnosis process followed was provided to Porsche Reno by Porsche NA (which is part of the reason why the car has been there so long). Ultimately, the warranty company used every excuse they could find in the contract to deny the claim and not pay. First maintenance, then no oil change in 30 days, then not enough detail from the dealer, then misdiagnosis. The fact of the matter is that they just didn’t want to pay and took awhile to find an excuse they could make stick.

Also, they are an absolute pain to deal with, no one is able to get ahold of anyone at Freedom, except Trent. Which is odd for just being a sales person, seems to be more to that relationship than is being let on.

In the end, I would never purchase a product from Freedom. They will screw you over. I also would never purchase a product from Trent and Highline, his group is not the type of vendor we need in the pcar community.

There are better warranty groups out there, why risk your money with Freedom.

Originally Posted by Jack F

That is interesting and very unexpected. Trent, why is that the case?

Originally Posted by rbernard1984

Freedom has now refused to pay the two initial claims, which they had already approved, claiming “misdiagnoses” on the part of the dealership, instead is just offering to cover the oil pump.

Originally Posted by Highline-Autos.com

Timeline of Events.
04/01 - Repair Order #1 (Oil Pressure Sender) Submitted by Service Advisor #1 - ($926) Approved
04/11 - Repair Order #2 (Oil Pressure Regulator) Submitted by Service Advisor #1 - ($1,155) Approved
04/12 - 06/02 Service Advisor is no longer with the dealership and Service Advisor #2 has taken over
06/02 - Repair Order #3 (Oil Pump) Submitted by Service Advisor #2 - Freedom Warranty has some questions. ($10,463)

My involvement in helping this customer from when the claim was dead at $2,082, to receiving $6,884.74 in repairs.

Originally Posted by Highline-Autos.com

Customer has received a 254.42% return on his initial investment of the warranty.

Originally Posted by rbernard1984

The cost of the warranty was $4800, Freedom has agreed to cover $6800. That is not 255%.

Originally Posted by Highline-Autos.com

$4,800 has not been paid to Freedom Warranty.

Originally Posted by GoaterAz

This is none of my business but since you posted ROI, and since the OP posted the price he paid, can you explain how you quantified ROI (+254.42%)?

Originally Posted by GoaterAz

Is Freedom now denying Repair Order #1 and Repair Order #2, and agreeing to pay partial ($6,884.74) of Repair Order #3 (Quote: $10,463)?






This is none of my business but since you posted ROI, and since the OP posted the price he paid, can you explain how you quantified ROI (+254.42%)?

Originally Posted by Highline-Autos.com

All Freedom Warranty contracts are eligible for cancelation and pro-ratoin.

On financed contracts, the contract must be made whole, either paid to completetion or paid off in order to be edible for cancelation and pro-ration.

However, claim payouts are deducted from the pro-ration amount, given this customer has received more in payouts than the cost of the warranty, there is nothing left to refund.

Trenton O. Gibson
tgibson@highline-autos.com
Highline Autos
Direct: 602.909.9216
Office: 480.348.0777

Originally Posted by Jack F

Trenton, besides selling the Freedom insurance plans, do you have any financial stake or ownership in Freedom Insurance?

How can a company deny coverage once they agreed to pay the shop doing the work? This looks So very shady.

Originally Posted by Porsche_nuts

And Highline, do you plan to keep selling Freedom?

Originally Posted by Larson E. Rapp

When does the "Freedom" part start to kick in?

Originally Posted by HardRider

I loathe warranty companies but this failure 100% is the result of an incompetent dealer. Absolutely pathetic, that is who you should be posting on. Pimps bleed everyone with their parts cannon. Thank God for the warranty company saying no. It's like all these pimp attorneys and false injury claims and the gutless insurance companies won't go to court they just pay out. Guess what YOU pay the insurance premiums for this racket....