Do Not Buy: Freedom Warranty
#46
For my understanding, how is a warranty purchaser able to influence:
- “We will not cover misdiagnosis or repairs done for process of elimination purposes to reach correct diagnosis.”
If the warranty company approves a repair, and it doesn't fix the problem, it seems unreasonable to hold the warranty purchaser responsible. I mean even the expert insurance adjuster "approved it" at the time, no? What am I missing here?
- “We will not cover misdiagnosis or repairs done for process of elimination purposes to reach correct diagnosis.”
If the warranty company approves a repair, and it doesn't fix the problem, it seems unreasonable to hold the warranty purchaser responsible. I mean even the expert insurance adjuster "approved it" at the time, no? What am I missing here?
So approved means nothing if you have a Freedom warranty, they can just change their mind and screw you and having the cars manufacturers say a process needs to happen a certain way means nothing to them, they will screw you.
#47
If anyone was curious about how this is going the answer is not well. Freedom has now refused to pay the two initial claims, which they had already approved, claiming “misdiagnoses” on the part of the dealership, instead is just offering to cover the oil pump. It makes no difference to them that the diagnosis process followed was provided to Porsche Reno by Porsche NA (which is part of the reason why the car has been there so long). Ultimately, the warranty company used every excuse they could find in the contract to deny the claim and not pay. First maintenance, then no oil change in 30 days, then not enough detail from the dealer, then misdiagnosis. The fact of the matter is that they just didn’t want to pay and took awhile to find an excuse they could make stick.
Also, they are an absolute pain to deal with, no one is able to get ahold of anyone at Freedom, except Trent. Which is odd for just being a sales person, seems to be more to that relationship than is being let on.
In the end, I would never purchase a product from Freedom. They will screw you over. I also would never purchase a product from Trent and Highline, his group is not the type of vendor we need in the pcar community.
There are better warranty groups out there, why risk your money with Freedom.
Also, they are an absolute pain to deal with, no one is able to get ahold of anyone at Freedom, except Trent. Which is odd for just being a sales person, seems to be more to that relationship than is being let on.
In the end, I would never purchase a product from Freedom. They will screw you over. I also would never purchase a product from Trent and Highline, his group is not the type of vendor we need in the pcar community.
There are better warranty groups out there, why risk your money with Freedom.
#48
There are previous screenshots in this thread of the customer's direct communication with Freedom Warranty. This is the most "involved" I've even been in a claim.
Trenton O. Gibson
tgibson@highline-autos.com
Highline Autos
Direct: 602.909.9216
Office: 480.348.0777
Trenton O. Gibson
tgibson@highline-autos.com
Highline Autos
Direct: 602.909.9216
Office: 480.348.0777
__________________
Your place for distinguished automobiles, proud provider of Fidelity & Freedom Warranty extended warranties. Visit us at Highline-Autos.com
Official RECARO Automotive Retailer: www.highline-autos.com/product-category/recaro/
Highline Autos Magazine - Volume XXI, Issue 03 https://bit.ly/3wTsNzM
Your place for distinguished automobiles, proud provider of Fidelity & Freedom Warranty extended warranties. Visit us at Highline-Autos.com
Official RECARO Automotive Retailer: www.highline-autos.com/product-category/recaro/
Highline Autos Magazine - Volume XXI, Issue 03 https://bit.ly/3wTsNzM
Last edited by Highline-Autos.com; 06-28-2024 at 05:21 PM.
#49
Timeline of Events.
04/01 - Repair Order #1 (Oil Pressure Sender) Submitted by Service Advisor #1 - ($926) Approved
04/11 - Repair Order #2 (Oil Pressure Regulator) Submitted by Service Advisor #1 - ($1,155) Approved
04/12 - 06/02 Service Advisor is no longer with the dealership and Service Advisor #2 has taken over
06/02 - Repair Order #3 (Oil Pump) Submitted by Service Advisor #2 - Freedom Warranty has some questions. ($10,463)
My involvement in helping this customer from when the claim was dead at $2,082, to receiving $6,884.74 in repairs.
04/01 - Repair Order #1 (Oil Pressure Sender) Submitted by Service Advisor #1 - ($926) Approved
04/11 - Repair Order #2 (Oil Pressure Regulator) Submitted by Service Advisor #1 - ($1,155) Approved
04/12 - 06/02 Service Advisor is no longer with the dealership and Service Advisor #2 has taken over
06/02 - Repair Order #3 (Oil Pump) Submitted by Service Advisor #2 - Freedom Warranty has some questions. ($10,463)
My involvement in helping this customer from when the claim was dead at $2,082, to receiving $6,884.74 in repairs.
#50
Trenton O. Gibson
tgibson@highline-autos.com
Highline Autos
Direct: 602.909.9216
Office: 480.348.0777
#51
Is Freedom now denying Repair Order #1 and Repair Order #2, and agreeing to pay partial ($6,884.74) of Repair Order #3 (Quote: $10,463)?
This is none of my business but since you posted ROI, and since the OP posted the price he paid, can you explain how you quantified ROI (+254.42%)?
This is none of my business but since you posted ROI, and since the OP posted the price he paid, can you explain how you quantified ROI (+254.42%)?
And if you choose to cancel (which I asked about) the monthly installment/unpaid portion is deducted from any payments they have made. So in my case, $4800 is less than the $6800 they will have paid so my refund would be zero. So Trent’s answer and claims are pointless and hiding the actual reality, which has been the case with this whole process.
#53
All Freedom Warranty contracts are eligible for cancelation and pro-ratoin.
On financed contracts, the contract must be made whole, either paid to completetion or paid off in order to be edible for cancelation and pro-ration.
However, claim payouts are deducted from the pro-ration amount, given this customer has received more in payouts than the cost of the warranty, there is nothing left to refund.
Trenton O. Gibson
tgibson@highline-autos.com
Highline Autos
Direct: 602.909.9216
Office: 480.348.0777
On financed contracts, the contract must be made whole, either paid to completetion or paid off in order to be edible for cancelation and pro-ration.
However, claim payouts are deducted from the pro-ration amount, given this customer has received more in payouts than the cost of the warranty, there is nothing left to refund.
Trenton O. Gibson
tgibson@highline-autos.com
Highline Autos
Direct: 602.909.9216
Office: 480.348.0777
#54
All Freedom Warranty contracts are eligible for cancelation and pro-ratoin.
On financed contracts, the contract must be made whole, either paid to completetion or paid off in order to be edible for cancelation and pro-ration.
However, claim payouts are deducted from the pro-ration amount, given this customer has received more in payouts than the cost of the warranty, there is nothing left to refund.
Trenton O. Gibson
tgibson@highline-autos.com
Highline Autos
Direct: 602.909.9216
Office: 480.348.0777
On financed contracts, the contract must be made whole, either paid to completetion or paid off in order to be edible for cancelation and pro-ration.
However, claim payouts are deducted from the pro-ration amount, given this customer has received more in payouts than the cost of the warranty, there is nothing left to refund.
Trenton O. Gibson
tgibson@highline-autos.com
Highline Autos
Direct: 602.909.9216
Office: 480.348.0777
How can a company deny coverage once they agreed to pay the shop doing the work? This looks So very shady.
#56
We have a service center needing 3 different repair bills, ranging from $1K-$10K dollars, each time without a mention of any future repair costs to fix one CEL light.
Trenton O. Gibson
Advertising & Marketing Manager
Highline Autos
Direct: 602.909.9216
Office: 480.348.0777
#57
Correct.
Trenton O. Gibson
tgibson@highline-autos.com
Highline Autos
Direct: 602.909.9216
Office: 480.348.0777
Trenton O. Gibson
tgibson@highline-autos.com
Highline Autos
Direct: 602.909.9216
Office: 480.348.0777
The following users liked this post:
ieatfishburritos (06-28-2024)
The following users liked this post:
Porsche_nuts (06-29-2024)
#60
Its the lawyers and our joke of a legal
System that allows frivilous crap to endure. All the crappy politicians are lawyers so they line their own and crooked lawyer buddies pockets. Try buying homeowners insurance in Florida. This year they had "reforms" and strangly enough my bills still went up. Insurance is a risk pool and lawsuits are directly realted to acctuarial determined cost.
I loathe warranty companies but this failure 100% is the result of an incompetent dealer. Absolutely pathetic, that is who you should be posting on. Pimps bleed everyone with their parts cannon. Thank God for the warranty company saying no. It's like all these pimp attorneys and false injury claims and the gutless insurance companies won't go to court they just pay out. Guess what YOU pay the insurance premiums for this racket....