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12-21-2014, 12:49 PM

#196

Sloopy

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Quote:

Originally Posted by carcommander

I guess I still think that a personal relationship matters. It has worked well for me as well. But I am an old guy too, 59. My dealer bends over backwards to provide excellent solutions to any problems and most of them are young.

I don't think blogs, forums or tweets will ever replace personal relationships and allowing people a chance to fix a problem.

So true. I have an excellent relationship with my dealer. There staff is the key along with mutual respect.

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12-21-2014, 01:25 PM

#197

RSRRacer

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Quote:

Originally Posted by Glen

Chris,
Thank You.
Merry Christmas!
Love, prayers and blessings sent to You and those You love.
Hope to see you this year. Perhaps a codrive is in order??
Lyb,
G

Hey Glen.

Just bought a 2010 C5 car.... Bright orange.... See u at Sebring!

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12-21-2014, 01:26 PM

#198

RSRRacer

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Quote:

Originally Posted by shapiroeric

I respectfully disagree.....I would consider myself somewhat successful and would have done the same thing the OP did.....I am 42 years old.....

No worries. Just sold my 458 btw.

I'm 44 so maybe it's my senior status that gives me perspective :-)

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12-21-2014, 02:30 PM

#199

Glen

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Quote:

Originally Posted by Alan C.

And that is how the new regime took over. They picked up the stones and nailed the old guys.

No need to waste the stone on me, I'll gladly walk away.

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12-21-2014, 02:35 PM

#200

Glen

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Quote:

Originally Posted by dadams1598

Glen I do understand your perspective and have owned two other Porsche's prior which is why I came back to Porsche. They make an awesome product and their quality is far above most manufactures. I did call PCNA immediately and was told to have Dealer resolve issue and went to the forum to validate that this option is standard on GT3.

Maybe this is a good learning experience for Porsche on how to improve their customer experience when mistakes like this happen.

Understood, only difference being one phone call or note to pmna who is highly motivated to handle this at the dealer level for the awareness/benefit of future pmna intro's.

You didn't do anything wrong and I sincerely apologize if it came across that way.

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12-21-2014, 03:00 PM

#201

ExMB

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Quote:

Originally Posted by Glen

PMNA = Porsche Motorsports North-America?

They would get involved with a manufacturing error of GT3?

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12-21-2014, 03:33 PM

#202

dadams1598

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I would think PCNA would alert PMNA but maybe that is who I should of called.

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12-23-2014, 05:15 PM

#203

MJones

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Any news?

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12-24-2014, 03:00 AM

#204

dadams1598

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New console was ordered with highest priority from Germany this last Saturday. Dealer feels they will have the part first week of January maybe sooner and install will be quick and easy. They will program mapping and should be fine.

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12-24-2014, 06:54 AM

#205

1pvr

Racer

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^Nice.

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12-24-2014, 08:43 AM

#206

911dev

Drifting

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Quote:

Originally Posted by dadams1598

Happy Holidays to you!

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12-24-2014, 08:47 AM

#207

nh4

Instructor

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Quote:

Originally Posted by dadams1598

Though this was a weird one, issues do happen and I think judging the response to problems is the best way to see what makes a company. With this one it seems there was some initial confusion and some folks on the Porsche side that should have known the product a bit better, but it's good to see you weren't left hanging for too long, that the resolution was quickly sorted, and that the dealer and Corporate seem to be doing what they need to to make it right.

-nh4.

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12-24-2014, 09:22 AM

#208

<3mph

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Glad to hear the news! Hoping for a speedy recovery, so to speak!

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12-24-2014, 09:50 AM

#209

Todd B

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Congrats, good to hear the dealer finally figured it out to be as simple as plugging in a new keyboard. Too bad they had to feed misinformation about missing wires.

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12-24-2014, 10:01 AM

#210

bronson7

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Great to hear the good news for two reasons, one your baby will be fixed quickly/easily and secondly, Porsche continue's to look after problems properly and quickly....sign of the way things should be taken care of.

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