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Soul honors their lifetime, track use warranty. Thanks Soul!

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Old 01-16-2022, 04:50 PM
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carbondan
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Default Soul honors their lifetime, track use warranty. Thanks Soul!

I couldn't let customer service this good go unmentioned. I've been heavily tracking my 991.2 gt3 with soul valved side muffler bypass pipes for the last 2 years. In that time I burned through the two valves and called up soul to buy replacements at my expense. They wouldn't accept my money and sent me two entirely new side muffler bypass pipes entirely free, even though I mentioned these have a lot of hard track miles on them.

Great company, incredible product, and top level customer service.

I wouldn't hesitate to do business with soul!


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Old 01-16-2022, 05:07 PM
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GT325
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That's great, especially with the recent JCR thread. They did you right not dirty.
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Old 01-16-2022, 05:15 PM
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Larry Cable
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well done Soul!
Old 01-16-2022, 05:33 PM
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tstafford
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Very nice to see.
Old 01-16-2022, 09:30 PM
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DiscoWagon
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Originally Posted by GT325
That's great, especially with the recent JCR thread. They did you right not dirty.
The real question is, if Soul would do this if the parts were purchased secondhand.
Old 01-16-2022, 09:34 PM
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Randy M
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Glad I have their center delete...
Old 01-17-2022, 07:43 PM
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wisky
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Great to see vendors standing behind their products.
Old 01-18-2022, 03:39 PM
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parkerfe
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Originally Posted by carbondan
I couldn't let customer service this good go unmentioned. I've been heavily tracking my 991.2 gt3 with soul valved side muffler bypass pipes for the last 2 years. In that time I burned through the two valves and called up soul to buy replacements at my expense. They wouldn't accept my money and sent me two entirely new side muffler bypass pipes entirely free, even though I mentioned these have a lot of hard track miles on them.

Great company, incredible product, and top level customer service.

I wouldn't hesitate to do business with soul!

Great service.
Did you notice any torque loss with the side deletes?
Old 01-18-2022, 04:50 PM
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carbondan
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Originally Posted by parkerfe
Great service.
Did you notice any torque loss with the side deletes?
None whatsoever. With the valves open I can feel it rev more freely as well. If there is any minimal loss of HP that could be plotted on a dyno from the decrease in backpressure, I'm sure it would be offset by the 35+ LB drop in weight, and would be further offset on track by the decreased heat retention and heat soak to the rear tires.
Fantastic upgrade, I recommend it highly. With the valves closed, it's hardly more noise over stock - at 60 MPH on the freeway in 5th or 6th gear, the road and tire noise overwhelms any engine noise to the point I can't even hear the exhaust. With the valves open it's a real nice and welcomed bump in noise over stock, but still nothing extreme.
Just the amount of heat that fills the garage after a drive is a massive noticable difference.

Last edited by carbondan; 01-18-2022 at 04:52 PM.



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