Sab

purchase was $2200 insurance was $2500
We disclosed that info. I requested to get $3500 for another tranny available, but settled for $2500...

FlyingDog

Situations like this are why I ship anything valuable to my work. At one point my company was the largest FedEx Express and UPS Red customer in the Eastern US. If I call about a lost, late, or damaged shipment, they bend over. Buying power = bargaining power. Think about sending shipments to your work or a friend's work address. It can be a huge money and pain saver.

Big Dave

Carriers such as UPS always have clauses in their contracts that limit their liability, typically a few pennies per pound. As already stated, UPS includes insurance up to $100 for each package, and higher insurance amounts are available for a price.

Since the shipment was insured for $2,500, that's the limit of UPS's liability, and I'm glad to see they're paying out for the full insured amount. It doesn't matter whether your damages were higher, or whether your damages included lost track time, rental cars, etc. Those types of consequential damages are irrelevant to UPS. The only thing that matters is how much additional insurance was purchased. I always purchase additional insurance to cover what it may cost to purchase a replacement for whatever it is that I'm shipping.

I hope you can get a replacement and be back on the road soon!