please, this can not be true... aaaaahhhhhhhh - Do not ship UPS!
05-06-2008, 12:57 AM
#76
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OK.
The tranny is on it's way back to Colin, even tough he had asked them to hold it for me for inspection.
I finally got through to the warehouse manager and it had just left the building.
It is really unbeleiveable, the customer service reps and supervisors will just lie to you. One of them gave me his name and extension asking for the shipper to call him to authorise something.
He gave me a generall corporate UPS phone number and the extension was invalid. No one by that name works as a supervisor at UPS.
Well, next track day is in beginning of June. I just hope it works out somehow either with Colin's tranny or with a refund and the one at 928 Intl.
if not a track car with bad synchros will be for sale.
The tranny is on it's way back to Colin, even tough he had asked them to hold it for me for inspection.
I finally got through to the warehouse manager and it had just left the building.
It is really unbeleiveable, the customer service reps and supervisors will just lie to you. One of them gave me his name and extension asking for the shipper to call him to authorise something.
He gave me a generall corporate UPS phone number and the extension was invalid. No one by that name works as a supervisor at UPS.
Well, next track day is in beginning of June. I just hope it works out somehow either with Colin's tranny or with a refund and the one at 928 Intl.
if not a track car with bad synchros will be for sale.
05-06-2008, 01:18 AM
#77
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funny shipping info (time) on the return shipping:
Location Date Local Time Description
DEERFIELD BEACH,
FL, US 05/05/2008 9:28 P.M. DEPARTURE SCAN
US 05/02/2008 8:42 P.M. BILLING INFORMATION RECEIVED
Location Date Local Time Description
DEERFIELD BEACH,
FL, US 05/05/2008 9:28 P.M. DEPARTURE SCAN
US 05/02/2008 8:42 P.M. BILLING INFORMATION RECEIVED
05-06-2008, 02:06 AM
#78
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well, as I have been in the trucking business for over 28 years, I may have some knowledge of these problems (damage, claims, insurance, drivers, trucks, you name it.....). I have hauled everything from cars to windmill tower sections, from chickens (both live and dead) to tigers and elephants. I will offer these suggestions/knowledge/opinions.
1. any carrier can damage your stuff. and I mean any carrier. not one of them is immune from claims.
2. bad things can happen no matter how good it is packed, handled, or transported. I drive over 100,000 miles every year, and if you saw what people do around trucks from my perspective, you'd know exactly what I'm talking about. it a wonder anything gets delivered undamaged.......
3. it is your responsibility to request insurance for the shipment, whether you be the shipper or receiver. Ask for it, demand it, pay for it.
4. you, as the receiver, have 9 months to make a claim for damage, lost product, etc.....this is Federal law.
5. if you are unsure how to pack your shipment, call your carrier customer rep. do exactly what they say, and be sure to get their name. if you do this, you have a better chance of being compensated for your loss, if you have a claim.
6. if you receive a shipment, do a proper inspection before the driver leaves, especially if you suspect damage. a $65K white tiger showing up with a bloody nose is not a good thing. a $1k transmission that shows up with a busted case is no better. the tiger will be pissed off, but the tranny will be useless....you get the idea here.
7. if your package (regardless of size or how it was packaged) shows any sign of external damage, immediately photograph it (the whole thing, not just the damaged part). should you find a carton damaged, after photo's open the carton with the driver present (plus a witness if possible) and inspect the contents. even if there is no apparent damage, take photo's of the contents and you should still make a claim for damaged packing.
8. immediately contact the carrier via telephone (not via e-mail or snail mail). if you get no satisfaction from the customer service rep, ask for the carrier's safety department. not satisfied yet? ask for the safety department's director.
9. as for cost, ask for discounts--they are there for the taking. ship your stuff to and from the carrier's terminal when possible---this will save you even more money. one shipment I made (a complete 928 engine) saved my customer over $300 by me shipping from a business location, to the carrier's nearest terminal, where my customer picked up the engine in his pickup truck.
10. set up an account with a carrier. ask them for their best rate. do this as a business, not an individual. My wife currently has over 70% discount with a top 5 carrier, 60% discount with the big three (Fed EX, UPS, DHL) air freight carriers. you can do the same.
you must be vigilant. the carrier will just write off the loss, but you won't be satisfied if you get no response or compensation. if you get nowhere with phone calls, the next step is certified letters (return receipt requested) with your attorney's name attached. One letter with your attorney's name cc'd on it, and you will damn sure get a response.
My recommendations are that you pay close attention to the items listed above. Make sure that if your carrier wants your continued business, let them know they must perform to perfection. I have no particular recommendations for a perfect carrier to use. I have had good and bad performance from each carrier I have used---- some better, some worse.
--R
1. any carrier can damage your stuff. and I mean any carrier. not one of them is immune from claims.
2. bad things can happen no matter how good it is packed, handled, or transported. I drive over 100,000 miles every year, and if you saw what people do around trucks from my perspective, you'd know exactly what I'm talking about. it a wonder anything gets delivered undamaged.......
3. it is your responsibility to request insurance for the shipment, whether you be the shipper or receiver. Ask for it, demand it, pay for it.
4. you, as the receiver, have 9 months to make a claim for damage, lost product, etc.....this is Federal law.
5. if you are unsure how to pack your shipment, call your carrier customer rep. do exactly what they say, and be sure to get their name. if you do this, you have a better chance of being compensated for your loss, if you have a claim.
6. if you receive a shipment, do a proper inspection before the driver leaves, especially if you suspect damage. a $65K white tiger showing up with a bloody nose is not a good thing. a $1k transmission that shows up with a busted case is no better. the tiger will be pissed off, but the tranny will be useless....you get the idea here.
7. if your package (regardless of size or how it was packaged) shows any sign of external damage, immediately photograph it (the whole thing, not just the damaged part). should you find a carton damaged, after photo's open the carton with the driver present (plus a witness if possible) and inspect the contents. even if there is no apparent damage, take photo's of the contents and you should still make a claim for damaged packing.
8. immediately contact the carrier via telephone (not via e-mail or snail mail). if you get no satisfaction from the customer service rep, ask for the carrier's safety department. not satisfied yet? ask for the safety department's director.
9. as for cost, ask for discounts--they are there for the taking. ship your stuff to and from the carrier's terminal when possible---this will save you even more money. one shipment I made (a complete 928 engine) saved my customer over $300 by me shipping from a business location, to the carrier's nearest terminal, where my customer picked up the engine in his pickup truck.
10. set up an account with a carrier. ask them for their best rate. do this as a business, not an individual. My wife currently has over 70% discount with a top 5 carrier, 60% discount with the big three (Fed EX, UPS, DHL) air freight carriers. you can do the same.
you must be vigilant. the carrier will just write off the loss, but you won't be satisfied if you get no response or compensation. if you get nowhere with phone calls, the next step is certified letters (return receipt requested) with your attorney's name attached. One letter with your attorney's name cc'd on it, and you will damn sure get a response.
My recommendations are that you pay close attention to the items listed above. Make sure that if your carrier wants your continued business, let them know they must perform to perfection. I have no particular recommendations for a perfect carrier to use. I have had good and bad performance from each carrier I have used---- some better, some worse.
--R
Russ
05-06-2008, 09:06 AM
#81
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Thanks Russ, great info. Complaint was emailed, faxed and send via certified mail to Senior VP of global shipping operations. UPS will be happy once they somehow find a solution to rectify this mess.
05-06-2008, 01:03 PM
#82
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I appreciate the thanks-----
It's sad that my industry has come to the shape it is in, but it's all about moving freight at the lowest possible cost, regardless of consequence.
Nothing like globalization and it's related problems. Everyone wants something done with Rolls Royce service, but wants to only pay at Walmart prices......
--R
It's sad that my industry has come to the shape it is in, but it's all about moving freight at the lowest possible cost, regardless of consequence.
Nothing like globalization and it's related problems. Everyone wants something done with Rolls Royce service, but wants to only pay at Walmart prices......
--R
05-06-2008, 01:07 PM
#83
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05-06-2008, 01:35 PM
#84
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Russ posted
I am sure this discounting has absolutely no connection to the fact that some suppliers seems very reluctant to send by USPS and also recharge air freight at full list.
Marton
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60% discount with the big three (Fed EX, UPS, DHL) air freight carriers
I am sure this discounting has absolutely no connection to the fact that some suppliers seems very reluctant to send by USPS and also recharge air freight at full list.
Marton
Last edited by marton; 05-06-2008 at 01:36 PM. Reason: tidy up
05-06-2008, 01:52 PM
#85
Marton,
Their incorrect rationale is probably due to the fact that they do the volume and earn the discounts, not the end customer. In my business, I pass on the discounts (75 to 77%) to the customer. On my outbound shipments the material goes frt collect so the customer pays my discounted price to the frt line.
Dennis
Their incorrect rationale is probably due to the fact that they do the volume and earn the discounts, not the end customer. In my business, I pass on the discounts (75 to 77%) to the customer. On my outbound shipments the material goes frt collect so the customer pays my discounted price to the frt line.
Dennis
05-06-2008, 03:19 PM
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On my outbound shipments the material goes frt collect so the customer pays my discounted price to the frt line
Marton
05-07-2008, 02:35 AM
#87
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Well I FINALLY managed to get a picture from UPS, and it basically looks like they rolled it down a flight of stairs litterally.
The wooden pallet took most of the abuse and stayed mostly together.
The only thing that appears to have happened is the selector rod got very slightly bent.
I have a tranny from an earlier car, I believe that these didn't really change but can anyone say for sure?
My plan is to wait for the tranny to be returned to me, and I will build a steel cage for it to be shipped in which will basically protect it from a fall of 5 -7 + feet and get a freight company to ship it back down.
The wooden pallet took most of the abuse and stayed mostly together.
The only thing that appears to have happened is the selector rod got very slightly bent.
I have a tranny from an earlier car, I believe that these didn't really change but can anyone say for sure?
My plan is to wait for the tranny to be returned to me, and I will build a steel cage for it to be shipped in which will basically protect it from a fall of 5 -7 + feet and get a freight company to ship it back down.
05-07-2008, 08:33 AM
#88
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That sounds very promising. 
I am really worried that they did not repack or re-wrap it and that the voyage back will even be harder on it then the trip over here.
What an abortion, these UPS guys are an amazing team...
Does AAA Cooper pickup in Canada?
I am really worried that they did not repack or re-wrap it and that the voyage back will even be harder on it then the trip over here.
What an abortion, these UPS guys are an amazing team...
Does AAA Cooper pickup in Canada?
05-07-2008, 09:09 AM
#90
Sab,
My route chart on AAA Cooper (ACT) shows them going no further north than Oklahoma. They interline with a carrier in MN, IL, OH and KY but no Canada. One frt line that does service Canada is Old Dominion. Ther rates aren't they greatest but they are one of the better frt lines when it comes to handling goods.
Dennis
My route chart on AAA Cooper (ACT) shows them going no further north than Oklahoma. They interline with a carrier in MN, IL, OH and KY but no Canada. One frt line that does service Canada is Old Dominion. Ther rates aren't they greatest but they are one of the better frt lines when it comes to handling goods.
Dennis