Got my crank today...Never shopping at Huntley again.
07-09-2003, 07:29 PM
#61
Nordschleife Master
I agree with John D. and Toolmaster 100%!
I think a review section for the vendors would be great, provided that people will follow the rules John D. layed out.
See? A membership does have it's priveleges, so pony up the money! You will not be disappointed! <img border="0" title="" alt="[Wink]" src="wink.gif" />
I used to do customer service, and I can't tell you how many times people would come to me and say, "Well, so and so said this about you, blah, blah, blah." I would then check my notes, and notice nothing was every logged concerning that complaint. I'd then call that person, and 9 times out of 10, "Oh, I was going to contact you, but I fixed it myself."
And then the first guy would call me back, and they would go like, "Oh, well he just said he was unhappy, but he admitted he never called you, so I guess I can deal with you now."
Now understand I used to deal with toy collectables, and that is one of the worst businesses I have ever been in! "Oh, Young Frankenstein doll's hands on backwards!" I'd then say, "How about turning it around, to where it's facing the front?" "Oh, it's okay now. Bye!"
And then don't get me started for when I owned a computer company...stupider has a meaning there!
- Julie
I think a review section for the vendors would be great, provided that people will follow the rules John D. layed out.
See? A membership does have it's priveleges, so pony up the money! You will not be disappointed! <img border="0" title="" alt="[Wink]" src="wink.gif" />
I used to do customer service, and I can't tell you how many times people would come to me and say, "Well, so and so said this about you, blah, blah, blah." I would then check my notes, and notice nothing was every logged concerning that complaint. I'd then call that person, and 9 times out of 10, "Oh, I was going to contact you, but I fixed it myself."
And then the first guy would call me back, and they would go like, "Oh, well he just said he was unhappy, but he admitted he never called you, so I guess I can deal with you now."
Now understand I used to deal with toy collectables, and that is one of the worst businesses I have ever been in! "Oh, Young Frankenstein doll's hands on backwards!" I'd then say, "How about turning it around, to where it's facing the front?" "Oh, it's okay now. Bye!"
And then don't get me started for when I owned a computer company...stupider has a meaning there!
- Julie
07-09-2003, 08:53 PM
#62
Banned
</font><blockquote><font size="1" face="Verdana,Tahoma,Helvetica">quote:</font><hr /><font size="2" face="Verdana,Tahoma,Helvetica">Originally posted by Toolmaster:
<strong>Hey John -
What are the chances of setting up another forum for reviews then? </strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">Sure – as long as we put up ratings of customers by the Rennlist Sponsors….
Prospective Customer: “Hi – I saw your ad on Rennlist – I’m REALLY interested in your ‘whachamacallit’ part you listed for $33.45. I’m a serious buyer with cash. Please e-mail me some pictures.”
Downloads about 15 pictures of the whachamacallit
Prospective Customer one hour later: “Got the pictures. Thanks. I’m not sure it will fit on my car, the “hosismawhatit’s” on the ‘whachamacallit’ looks different. Can you send me some pics of the “hosismawhatit’s”. Thanks.”
Downloads about 100 pictures of “hosismawhatit’s
Prospective Customer four days later: “Yea – that looks good – for chrissakes – why’d you send so many pictures? Anyway – after looking at your part – it’s only worth about $25.45. I saw one listed on eBay for that. You need to reduce your price. Can you sell it to me for that?”
Gets reply.
Prospective Customer one day later: “Thanks for coming down on your price – but - there ain’t NO WAY I’m spending $30! My second brothers ex-sister-in-law-former-first-child has one that he said he’d sell me for $29. If you meet that price - I’m still a serious buyer with cash”.
Gets a reply
Prospective Customer replies one hour later: “OK – I’ll buy your part. Now – about shipping. I know the ‘whachamacallit’ weighs about 200 pounds – so you pay the shipping, OK?”
Gets a reply
Prospective Customer replies two days later: “YOU WON’T PAY SHIPPING??? WHAT kind of seller are you??? Sure – I live 2000 miles away – BUT WHO CARES??? You pay shipping or the deal is OFF!”
Gets a reply
Prospective Customer replies one day later: “OK – that sounds fair – we’ll split the shipping costs. I need it TOMORROW – or the deal is OFF. Let me know how you shipped – FEDEX, Airborne, whatever – just give me the tracking number.”
Gets a reply
Prospective Customer replies 30 seconds later: “What do you MEAN you won’t ship it without my money first!!! I’ll have YOU KNOW I’M A PCA MEMBER – AND ALL MY FRIGGIN CHECKS ARE GOOD! Now – ship it in 20 minutes or the DEAL IS OFF!”
Gets a reply
Prospective Customer replies 4 days later using a different e-mail address: “Do you still have that whachamacallit available? I’m REALLY interested in your ‘whachamacallit’ part you listed for $33.45. I’m a serious buyer with cash. Please e-mail me some pictures.”
You think I’m making this up – huh????
There are always two sides to a story. Ask me how I know….
<strong>Hey John -
What are the chances of setting up another forum for reviews then? </strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">Sure – as long as we put up ratings of customers by the Rennlist Sponsors….
Prospective Customer: “Hi – I saw your ad on Rennlist – I’m REALLY interested in your ‘whachamacallit’ part you listed for $33.45. I’m a serious buyer with cash. Please e-mail me some pictures.”
Downloads about 15 pictures of the whachamacallit
Prospective Customer one hour later: “Got the pictures. Thanks. I’m not sure it will fit on my car, the “hosismawhatit’s” on the ‘whachamacallit’ looks different. Can you send me some pics of the “hosismawhatit’s”. Thanks.”
Downloads about 100 pictures of “hosismawhatit’s
Prospective Customer four days later: “Yea – that looks good – for chrissakes – why’d you send so many pictures? Anyway – after looking at your part – it’s only worth about $25.45. I saw one listed on eBay for that. You need to reduce your price. Can you sell it to me for that?”
Gets reply.
Prospective Customer one day later: “Thanks for coming down on your price – but - there ain’t NO WAY I’m spending $30! My second brothers ex-sister-in-law-former-first-child has one that he said he’d sell me for $29. If you meet that price - I’m still a serious buyer with cash”.
Gets a reply
Prospective Customer replies one hour later: “OK – I’ll buy your part. Now – about shipping. I know the ‘whachamacallit’ weighs about 200 pounds – so you pay the shipping, OK?”
Gets a reply
Prospective Customer replies two days later: “YOU WON’T PAY SHIPPING??? WHAT kind of seller are you??? Sure – I live 2000 miles away – BUT WHO CARES??? You pay shipping or the deal is OFF!”
Gets a reply
Prospective Customer replies one day later: “OK – that sounds fair – we’ll split the shipping costs. I need it TOMORROW – or the deal is OFF. Let me know how you shipped – FEDEX, Airborne, whatever – just give me the tracking number.”
Gets a reply
Prospective Customer replies 30 seconds later: “What do you MEAN you won’t ship it without my money first!!! I’ll have YOU KNOW I’M A PCA MEMBER – AND ALL MY FRIGGIN CHECKS ARE GOOD! Now – ship it in 20 minutes or the DEAL IS OFF!”
Gets a reply
Prospective Customer replies 4 days later using a different e-mail address: “Do you still have that whachamacallit available? I’m REALLY interested in your ‘whachamacallit’ part you listed for $33.45. I’m a serious buyer with cash. Please e-mail me some pictures.”
You think I’m making this up – huh????
There are always two sides to a story. Ask me how I know….
07-09-2003, 08:59 PM
#64
Drifting
Join Date: Jun 2002
Location: Long Island, New York
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</font><blockquote><font size="1" face="Verdana,Tahoma,Helvetica">quote:</font><hr /><font size="2" face="Verdana,Tahoma,Helvetica">Originally posted by John D.:
<strong> </font><blockquote><font size="1" face="Verdana,Tahoma,Helvetica">quote:</font><hr /><font size="2" face="Verdana,Tahoma,Helvetica">Originally posted by Toolmaster:
<strong>Hey John -
What are the chances of setting up another forum for reviews then? </strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">Sure – as long as we put up ratings of customers by the Rennlist Sponsors….
Prospective Customer: “Hi – I saw you ad on Rennlist – I’m REALLY interested in your ‘whachamacallit’ part you listed for $33.45. I’m a serious buyer with cash. Please e-mail me some pictures.”
Downloads about 15 pictures of the whachamacallit
Prospective Customer one hour later: “Got the pictures. Thanks. I’m not sure it will fit on my car, the “hosismawhatit’s” on the ‘whachamacallit’ looks different. Can you send me some pics of the “hosismawhatit’s”. Thanks.”
Downloads about 100 pictures of “hosismawhatit’s
Prospective Customer four days later: “Yea – that looks good – for chrissakes – why’d you send so many pictures? Anyway – after looking at your part – it’s only worth about $25.45. I saw on listed on eBay for that. You need to reduce your price. Can you sell it to me for that?”
Gets reply.
Prospective Customer one day later: “Thanks for coming down on your price – but - there ain’t NO WAY I’m spending $30! My second brothers ex-sister-in-law-former-first-child has one that he said he’d sell me for $29. If you meet that price - I’m still a serious buyer with cash”.
Gets a reply
Prospective Customer replies one hour later: “OK – I’ll buy your part. Now – about shipping. I know the ‘whachamacallit’ weighs about 200 pounds – so you pay the shipping, OK?”
Gets a reply
Prospective Customer replies two days later: “YOU WON’T PAY SHIPPING??? WHAT kind of seller are you??? Sure – I live 2000 miles away – BUT WHO CARES??? You pay shipping or the deal is OFF!”
Gets a reply
Prospective Customer replies one day later: “OK – that sounds fair – we’ll split the shipping costs. I need it TOMORROW – or the deal is OFF. Let me know how you shipped – FEDEX, Airborne, whatever – just give me the tracking number.”
Gets a reply
Prospective Customer replies 30 seconds later: “What do you MEAN you won’t ship it without my money first!!! I’ll have YOU KNOW I’M A PCA MEMBER – AND ALL MY FRIGGIN CHECKS ARE GOOD! Now – ship it in 20 minutes or the DEAL IS OFF!”
Gets a reply
Prospective Customer replies 4 days later using a different e-mail address: “Do you still have that whachamacallit available? I’m REALLY interested in your ‘whachamacallit’ part you listed for $33.45. I’m a serious buyer with cash. Please e-mail me some pictures.”
You think I’m making this up – huh????
There are always two sides to a story. Ask me how I know….</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">OMG John D. has been listening in on telephone calls to my shop!
<strong> </font><blockquote><font size="1" face="Verdana,Tahoma,Helvetica">quote:</font><hr /><font size="2" face="Verdana,Tahoma,Helvetica">Originally posted by Toolmaster:
<strong>Hey John -
What are the chances of setting up another forum for reviews then? </strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">Sure – as long as we put up ratings of customers by the Rennlist Sponsors….
Prospective Customer: “Hi – I saw you ad on Rennlist – I’m REALLY interested in your ‘whachamacallit’ part you listed for $33.45. I’m a serious buyer with cash. Please e-mail me some pictures.”
Downloads about 15 pictures of the whachamacallit
Prospective Customer one hour later: “Got the pictures. Thanks. I’m not sure it will fit on my car, the “hosismawhatit’s” on the ‘whachamacallit’ looks different. Can you send me some pics of the “hosismawhatit’s”. Thanks.”
Downloads about 100 pictures of “hosismawhatit’s
Prospective Customer four days later: “Yea – that looks good – for chrissakes – why’d you send so many pictures? Anyway – after looking at your part – it’s only worth about $25.45. I saw on listed on eBay for that. You need to reduce your price. Can you sell it to me for that?”
Gets reply.
Prospective Customer one day later: “Thanks for coming down on your price – but - there ain’t NO WAY I’m spending $30! My second brothers ex-sister-in-law-former-first-child has one that he said he’d sell me for $29. If you meet that price - I’m still a serious buyer with cash”.
Gets a reply
Prospective Customer replies one hour later: “OK – I’ll buy your part. Now – about shipping. I know the ‘whachamacallit’ weighs about 200 pounds – so you pay the shipping, OK?”
Gets a reply
Prospective Customer replies two days later: “YOU WON’T PAY SHIPPING??? WHAT kind of seller are you??? Sure – I live 2000 miles away – BUT WHO CARES??? You pay shipping or the deal is OFF!”
Gets a reply
Prospective Customer replies one day later: “OK – that sounds fair – we’ll split the shipping costs. I need it TOMORROW – or the deal is OFF. Let me know how you shipped – FEDEX, Airborne, whatever – just give me the tracking number.”
Gets a reply
Prospective Customer replies 30 seconds later: “What do you MEAN you won’t ship it without my money first!!! I’ll have YOU KNOW I’M A PCA MEMBER – AND ALL MY FRIGGIN CHECKS ARE GOOD! Now – ship it in 20 minutes or the DEAL IS OFF!”
Gets a reply
Prospective Customer replies 4 days later using a different e-mail address: “Do you still have that whachamacallit available? I’m REALLY interested in your ‘whachamacallit’ part you listed for $33.45. I’m a serious buyer with cash. Please e-mail me some pictures.”
You think I’m making this up – huh????
There are always two sides to a story. Ask me how I know….</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">OMG John D. has been listening in on telephone calls to my shop!
07-09-2003, 09:55 PM
#65
Three Wheelin'
Join Date: Apr 2003
Location: Phoenix, AZ
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I think when critiquing the original post on this thread, we need to think of it in two parts. The issues with billing and the delay are one part, while Huntley shipping expensive parts in flimsy cardboard boxes is the other.
The first part is something that he should have attempted to resolve with Huntley first, and then share his results with us (good or bad), so we can decide whether to do business with Huntley.
The shipping issue is different. It's not a problem that can really be resolved. Shipping expensive parts poorly is more similar to building a shoddy product than to a billing error.
The resolvable errors (like a billing error or sending the wrong product) are ones where the company deviated from its standard process. It doesn't happen much (hopefully). You call, and they apoligize and fix it (good customer service). Or you call and they ignore you or tell you it's your problem (bad customer service).
The shipping issue wasn't an accident. They intentionally shipped the crank in a flimsy box. And from what others posted above, it appears that this wasn't the only case of them not matching the shipping method to the price or sensitivity of the contents. This is an example of a bad practice that needs to be revamped. The best outcome of all of this would be a decision by Huntley to begin using appropriate packaging for their shipments, and to publicly announce that intention (in forums, on their website, or both). If they don't do this (or if they announce it, but don't make the changes), their business will probably suffer. But if they do, they can (re)gain the respect of hundreds of us Porsche-modding freaks.
The most effective tool for keeping businesses honest, prices down, and quality up is an informed consumer base.
The first part is something that he should have attempted to resolve with Huntley first, and then share his results with us (good or bad), so we can decide whether to do business with Huntley.
The shipping issue is different. It's not a problem that can really be resolved. Shipping expensive parts poorly is more similar to building a shoddy product than to a billing error.
The resolvable errors (like a billing error or sending the wrong product) are ones where the company deviated from its standard process. It doesn't happen much (hopefully). You call, and they apoligize and fix it (good customer service). Or you call and they ignore you or tell you it's your problem (bad customer service).
The shipping issue wasn't an accident. They intentionally shipped the crank in a flimsy box. And from what others posted above, it appears that this wasn't the only case of them not matching the shipping method to the price or sensitivity of the contents. This is an example of a bad practice that needs to be revamped. The best outcome of all of this would be a decision by Huntley to begin using appropriate packaging for their shipments, and to publicly announce that intention (in forums, on their website, or both). If they don't do this (or if they announce it, but don't make the changes), their business will probably suffer. But if they do, they can (re)gain the respect of hundreds of us Porsche-modding freaks.
The most effective tool for keeping businesses honest, prices down, and quality up is an informed consumer base.
07-09-2003, 10:04 PM
#66
Nordschleife Master
John D., John D. - <img border="0" alt="[hiha]" title="" src="graemlins/roflmao.gif" /> I thought I was the only one in the world with stuff like that happening! OMG, I can finally laugh with someone on this!
- Julie
- Julie
07-09-2003, 10:33 PM
#67
Instructor
Join Date: Apr 2003
Location: Upstate New York
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Julie
Thank God the info. is here. Now I won't buy from Huntley. That's invaluable information. I respectfully disagree with you, and if you don't like the complaints...skip the post.
Thank God the info. is here. Now I won't buy from Huntley. That's invaluable information. I respectfully disagree with you, and if you don't like the complaints...skip the post.
07-09-2003, 10:39 PM
#68
Three Wheelin'
Join Date: Jan 2003
Location: Schenectady, NY
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</font><blockquote><font size="1" face="Verdana,Tahoma,Helvetica">quote:</font><hr /><font size="2" face="Verdana,Tahoma,Helvetica">Originally posted by Ag951:
<strong> Shipping expensive parts poorly is more similar to building a shoddy product than to a billing error....
The shipping issue wasn't an accident. They intentionally shipped the crank in a flimsy box. And from what others posted above, it appears that this wasn't the only case of them not matching the shipping method to the price or sensitivity of the contents. This is an example of a bad practice that needs to be revamped</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">Very well said on all account especially on the above! A lot of noise was made about the customer posting his complaint here instead of taking it first to the vendor. But the fact is that the said vendor already has a track record with poor customer satisfaction. The very act of sending an expensive part inside a flimsy carton box is an act of insult to the customer. In this case all I can say the vendor did not deserve "first account" courtesy before posting complaint to the public.
This type of story makes me mad and sympathetic to customers in above example because I too been "had" by shoddy tuning shop by their mere association with the prestigious local PCA organization. This hobby is mostly about labor of love for our cars. We pour our heart, sweat, blood and tons of money into this. Vendors had better dam@ed treat us with a little respect
<strong> Shipping expensive parts poorly is more similar to building a shoddy product than to a billing error....
The shipping issue wasn't an accident. They intentionally shipped the crank in a flimsy box. And from what others posted above, it appears that this wasn't the only case of them not matching the shipping method to the price or sensitivity of the contents. This is an example of a bad practice that needs to be revamped</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">Very well said on all account especially on the above! A lot of noise was made about the customer posting his complaint here instead of taking it first to the vendor. But the fact is that the said vendor already has a track record with poor customer satisfaction. The very act of sending an expensive part inside a flimsy carton box is an act of insult to the customer. In this case all I can say the vendor did not deserve "first account" courtesy before posting complaint to the public.
This type of story makes me mad and sympathetic to customers in above example because I too been "had" by shoddy tuning shop by their mere association with the prestigious local PCA organization. This hobby is mostly about labor of love for our cars. We pour our heart, sweat, blood and tons of money into this. Vendors had better dam@ed treat us with a little respect
07-09-2003, 10:46 PM
#69
Banned
</font><blockquote><font size="1" face="Verdana,Tahoma,Helvetica">quote:</font><hr /><font size="2" face="Verdana,Tahoma,Helvetica">Originally posted by P-on:
<strong>Thank God the info. is here. Now I won't buy from Huntley. That's invaluable information. ....</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">I'm sorry - I think you missed the point.... Perhaps I missed it. Exactly what did Huntley say to this person about the shipping, crank and damage before this thread was posted?
<strong>Thank God the info. is here. Now I won't buy from Huntley. That's invaluable information. ....</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">I'm sorry - I think you missed the point.... Perhaps I missed it. Exactly what did Huntley say to this person about the shipping, crank and damage before this thread was posted?
07-09-2003, 10:55 PM
#71
Nordschleife Master
</font><blockquote><font size="1" face="Verdana,Tahoma,Helvetica">quote:</font><hr /><font size="2" face="Verdana,Tahoma,Helvetica">Originally posted by John D.:
<strong> </font><blockquote><font size="1" face="Verdana,Tahoma,Helvetica">quote:</font><hr /><font size="2" face="Verdana,Tahoma,Helvetica">Originally posted by Toolmaster:
<strong>Hey John -
What are the chances of setting up another forum for reviews then? </strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">Sure – as long as we put up ratings of customers by the Rennlist Sponsors….
Prospective Customer: “Hi – I saw your ad on Rennlist – I’m REALLY interested in your ‘whachamacallit’ part you listed for $33.45. I’m a serious buyer with cash. Please e-mail me some pictures.”
Downloads about 15 pictures of the whachamacallit
Prospective Customer one hour later: “Got the pictures. Thanks. I’m not sure it will fit on my car, the “hosismawhatit’s” on the ‘whachamacallit’ looks different. Can you send me some pics of the “hosismawhatit’s”. Thanks.”
Downloads about 100 pictures of “hosismawhatit’s
Prospective Customer four days later: “Yea – that looks good – for chrissakes – why’d you send so many pictures? Anyway – after looking at your part – it’s only worth about $25.45. I saw one listed on eBay for that. You need to reduce your price. Can you sell it to me for that?”
Gets reply.
Prospective Customer one day later: “Thanks for coming down on your price – but - there ain’t NO WAY I’m spending $30! My second brothers ex-sister-in-law-former-first-child has one that he said he’d sell me for $29. If you meet that price - I’m still a serious buyer with cash”.
Gets a reply
Prospective Customer replies one hour later: “OK – I’ll buy your part. Now – about shipping. I know the ‘whachamacallit’ weighs about 200 pounds – so you pay the shipping, OK?”
Gets a reply
Prospective Customer replies two days later: “YOU WON’T PAY SHIPPING??? WHAT kind of seller are you??? Sure – I live 2000 miles away – BUT WHO CARES??? You pay shipping or the deal is OFF!”
Gets a reply
Prospective Customer replies one day later: “OK – that sounds fair – we’ll split the shipping costs. I need it TOMORROW – or the deal is OFF. Let me know how you shipped – FEDEX, Airborne, whatever – just give me the tracking number.”
Gets a reply
Prospective Customer replies 30 seconds later: “What do you MEAN you won’t ship it without my money first!!! I’ll have YOU KNOW I’M A PCA MEMBER – AND ALL MY FRIGGIN CHECKS ARE GOOD! Now – ship it in 20 minutes or the DEAL IS OFF!”
Gets a reply
Prospective Customer replies 4 days later using a different e-mail address: “Do you still have that whachamacallit available? I’m REALLY interested in your ‘whachamacallit’ part you listed for $33.45. I’m a serious buyer with cash. Please e-mail me some pictures.”
You think I’m making this up – huh????
There are always two sides to a story. Ask me how I know….</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">John D is so right!! I have a really close friend that owns a tuner shop and I have known him since 99' and some of the stuff he tells me is unreal!! The fact is people if you want the service and support you are going to have to cough up the cash for it!! Sure you may pay a little more but they are offering a valuable service in my book. He tells me all the time he wishes he had more customers like me that when they want something they just buy it knowing what they are getting, and don't jack around with him. He doesn't mind playing 20 questions if you are seriosuly wanting to purchase an item at the set price but just don't waste their time is the bottom line. Ussually if a customer is interested in a part, they already know everything the tuner is going to tell them, so why waste each others time? Just my opinion.
<strong> </font><blockquote><font size="1" face="Verdana,Tahoma,Helvetica">quote:</font><hr /><font size="2" face="Verdana,Tahoma,Helvetica">Originally posted by Toolmaster:
<strong>Hey John -
What are the chances of setting up another forum for reviews then? </strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">Sure – as long as we put up ratings of customers by the Rennlist Sponsors….
Prospective Customer: “Hi – I saw your ad on Rennlist – I’m REALLY interested in your ‘whachamacallit’ part you listed for $33.45. I’m a serious buyer with cash. Please e-mail me some pictures.”
Downloads about 15 pictures of the whachamacallit
Prospective Customer one hour later: “Got the pictures. Thanks. I’m not sure it will fit on my car, the “hosismawhatit’s” on the ‘whachamacallit’ looks different. Can you send me some pics of the “hosismawhatit’s”. Thanks.”
Downloads about 100 pictures of “hosismawhatit’s
Prospective Customer four days later: “Yea – that looks good – for chrissakes – why’d you send so many pictures? Anyway – after looking at your part – it’s only worth about $25.45. I saw one listed on eBay for that. You need to reduce your price. Can you sell it to me for that?”
Gets reply.
Prospective Customer one day later: “Thanks for coming down on your price – but - there ain’t NO WAY I’m spending $30! My second brothers ex-sister-in-law-former-first-child has one that he said he’d sell me for $29. If you meet that price - I’m still a serious buyer with cash”.
Gets a reply
Prospective Customer replies one hour later: “OK – I’ll buy your part. Now – about shipping. I know the ‘whachamacallit’ weighs about 200 pounds – so you pay the shipping, OK?”
Gets a reply
Prospective Customer replies two days later: “YOU WON’T PAY SHIPPING??? WHAT kind of seller are you??? Sure – I live 2000 miles away – BUT WHO CARES??? You pay shipping or the deal is OFF!”
Gets a reply
Prospective Customer replies one day later: “OK – that sounds fair – we’ll split the shipping costs. I need it TOMORROW – or the deal is OFF. Let me know how you shipped – FEDEX, Airborne, whatever – just give me the tracking number.”
Gets a reply
Prospective Customer replies 30 seconds later: “What do you MEAN you won’t ship it without my money first!!! I’ll have YOU KNOW I’M A PCA MEMBER – AND ALL MY FRIGGIN CHECKS ARE GOOD! Now – ship it in 20 minutes or the DEAL IS OFF!”
Gets a reply
Prospective Customer replies 4 days later using a different e-mail address: “Do you still have that whachamacallit available? I’m REALLY interested in your ‘whachamacallit’ part you listed for $33.45. I’m a serious buyer with cash. Please e-mail me some pictures.”
You think I’m making this up – huh????
There are always two sides to a story. Ask me how I know….</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">John D is so right!! I have a really close friend that owns a tuner shop and I have known him since 99' and some of the stuff he tells me is unreal!! The fact is people if you want the service and support you are going to have to cough up the cash for it!! Sure you may pay a little more but they are offering a valuable service in my book. He tells me all the time he wishes he had more customers like me that when they want something they just buy it knowing what they are getting, and don't jack around with him. He doesn't mind playing 20 questions if you are seriosuly wanting to purchase an item at the set price but just don't waste their time is the bottom line. Ussually if a customer is interested in a part, they already know everything the tuner is going to tell them, so why waste each others time? Just my opinion.
07-09-2003, 11:01 PM
#72
I can see John, Toolmaster, Devia etc's point, but I think in this case, a point/complaint in public forum is valid...imagine your irritation with significantly insufficient packaging, and immense delay at receiving a part you may or may not need. If it's me receiving the parts, and I know I have to ship them back (because with a crank I'd be nervous about the slightest imperfection), then (as I have to figure would be the case with a part like this) wait for a replacement to be created (as would be indicated by a 2-3 week turnaround - they obviously don't stock these)...then run the risk of the same shoddy shipping practices after my part is replicated...heck I'd want to air it publicly too to try and get SOME insurance that I wasn't waiting all that time for a replacement that would show up in the same condition as the original.
I can agree with the idea that dirty laundry about quality of parts etc shouldn't be aired until a chance at redemption is given, as that is a manufacturer issue and they should be given a chance to do something like overnight a proper replacement, and I can agree at removing the upset crabbiness at parts being charged a week or two before shipping without resolution of some sort, but I do think in a case like this, there was certainly justification in wanting to bring this to light, if only as insurance that he might get a little better service the second time around rather than chancing a third or more need for the same thing.
I can agree with the idea that dirty laundry about quality of parts etc shouldn't be aired until a chance at redemption is given, as that is a manufacturer issue and they should be given a chance to do something like overnight a proper replacement, and I can agree at removing the upset crabbiness at parts being charged a week or two before shipping without resolution of some sort, but I do think in a case like this, there was certainly justification in wanting to bring this to light, if only as insurance that he might get a little better service the second time around rather than chancing a third or more need for the same thing.
07-09-2003, 11:18 PM
#73
Banned
</font><blockquote><font size="1" face="Verdana,Tahoma,Helvetica">quote:</font><hr /><font size="2" face="Verdana,Tahoma,Helvetica">Originally posted by MachSchnell:
<strong>I can see John, Toolmaster, Devia etc's point, but I think.....</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">Hi Jason..!
Please - don't get me wrong - I also understand the frustration..!!!! My point is - if you are going to slam a vendor - any vendor - on Rennlist, at least give them a chance to make it right before posting.
It doesn't take away from the same feeling I would have felt, if it were me. That being said - my first move would have been to rant at the vendor via phone and ask (OK - "demand") how they were going to make it right, either with them or the shipper - NOT post a diatribe on Rennlist in hopes that the vendor would read it and blackmail them into a solution.... For that, I'm pretty sure FEDEX, UPS, Airborne doesn't read these posts, so they are not going to be persuaded....
But - that's just me......
<strong>I can see John, Toolmaster, Devia etc's point, but I think.....</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">Hi Jason..!
Please - don't get me wrong - I also understand the frustration..!!!! My point is - if you are going to slam a vendor - any vendor - on Rennlist, at least give them a chance to make it right before posting.
It doesn't take away from the same feeling I would have felt, if it were me. That being said - my first move would have been to rant at the vendor via phone and ask (OK - "demand") how they were going to make it right, either with them or the shipper - NOT post a diatribe on Rennlist in hopes that the vendor would read it and blackmail them into a solution.... For that, I'm pretty sure FEDEX, UPS, Airborne doesn't read these posts, so they are not going to be persuaded....
But - that's just me......
07-10-2003, 12:18 AM
#74
Hey John, I agree with you in principal, perhaps it's the psychology of Huntley's history and the circumstance of the delayed replacement that makes me lean a bit more towards the divulgance side of this particular issue.
As a dealer, I've been the victim of chat room slander, so I do understand the benefit of handling things quietly until forced to go public, so I'm not completely biased here, but this to me seems like an anomolous situation.
BTW - saw you test posting on Thalist today...I don't normally see you active on that side of things...seems like the changeover is working out pretty well which is good to see!
As a dealer, I've been the victim of chat room slander, so I do understand the benefit of handling things quietly until forced to go public, so I'm not completely biased here, but this to me seems like an anomolous situation.
BTW - saw you test posting on Thalist today...I don't normally see you active on that side of things...seems like the changeover is working out pretty well which is good to see!
07-10-2003, 12:42 AM
#75
Banned
Hey Jason..!
Yep - I understand where you are coming from... For that, though - on threads like this - my "job" is to be sure that both parties have been given a chance to be responsible for their own actions before the thread is posted. In short - I'm kind of like Switzerland - neutral to both the vendor and/or customer if the "rules of war" are observed. If not, well - then I get the thankless job of running interference....
Anyway - yep - I finished up some programming for the "Car Locator" - so posted a few test posts (SMALL WORLD!!!
) just to be sure that the Rennlist site passed them over to the ThaList Dealers.... Works great!!! And not to "pre-announce" anything - but wait until you see the new Rennlist Member/ThaList Classifieds. As a ThaList Member, you've seen just the core basic code - wait till you see the final product... It should be outstanding (I could send you to my demo site - but not yet <img border="0" title="" alt="[Wink]" src="wink.gif" /> )
Best to you..!!!
Yep - I understand where you are coming from... For that, though - on threads like this - my "job" is to be sure that both parties have been given a chance to be responsible for their own actions before the thread is posted. In short - I'm kind of like Switzerland - neutral to both the vendor and/or customer if the "rules of war" are observed. If not, well - then I get the thankless job of running interference....
Anyway - yep - I finished up some programming for the "Car Locator" - so posted a few test posts (SMALL WORLD!!!
) just to be sure that the Rennlist site passed them over to the ThaList Dealers.... Works great!!! And not to "pre-announce" anything - but wait until you see the new Rennlist Member/ThaList Classifieds. As a ThaList Member, you've seen just the core basic code - wait till you see the final product... It should be outstanding (I could send you to my demo site - but not yet <img border="0" title="" alt="[Wink]" src="wink.gif" /> )Best to you..!!!