The DareDevil

From what a Rogers CSR told me, yes.

pongobaz

Thanks Ronan. I'll try to talk to another CSR today...I'll let you know how it works out.

Ivc

Phil, if I read your earlier post correctly, what the CSR was telling you is that you haven't crossed the time threshold for a hardware upgrade. (I think it's usually 2 years out of 3 for a consumer contract and 1 year out of 3 for a business contract.) In other words, you can't enter into a long-term contract and take the benefit of the subsidized price you got on your current device, and then 6 months later demand a new device at the price advertised for new activations. I doubt that the CSR had any form of discretion on this sort of issue. Sounds like he was just doing his job.

Just my 2 cents.

pongobaz

Mark,
yes and no. I always have gone with long term contracts with Rogers and they have usually been very accommodating when I needed something done that fell outside of their playbook. My phone was replaced last December because of equipment failure, but they still count it as a hardware upgrade even if I got the exact same model. Now that I need a data plan, the current phone is really not suitable for it so I thought they'd be happy to get me into an iphone.
Since I pay for 4 phones in my household, invariably one is eligible for an upgrade at anytime. I suggested to the CSR that we upgrade my daughter's cell to an iphone since her's was eligible and that I just give her my (fairly new) Razr and swap in my sim into the iphone. He wouldn't even do that since the iphone comes with a new special sim and he would only authorize it with my daughter's number. What difference does it make as to which phone is used by who on the same account!?! He was totally unwilling to work with me on this
Anyway, I'll try to get someone a little more reasonable today.

gteehan

@ Pongo: there is no "special" sim. You just pop in your current one. In fact, it's what the CSR told me to do once my 3G arrives.

Ivc

Phil, I see your point. Definitely should have been some flexibility in those circumstances. Hope you have better luck with the next CSR!

I'm looking for a 16GB iPhone in the stores downtown. No luck so far.

SHEMM

Well - they were a little late, but the phone came today via UPS.

SHEMM

Hey Ronan - if you are with Rogers, please PM me. Trying to get them to quote on our business, but they don't seem to be interested in 37 phones + blackberries away from Telus.....Bell is.

Ivc

Colour me a happy iPhone 3G 16GB owner, as of yesterday aft. Awesome device!

Ronan, I know that you end up taking a lot of flack in here about Rogers customer service, so it pleases me tell you that I received superb customer service from the Rogers executive service rep assigned to my firm, and the Discovery Communications guy he pointed me to in order to get the iPhone account set up and the device into my hands. They both went out of their way to make it happen as quickly as possible, and worked with me to set up the plan that was best for me, in conjunction with my existing Rogers BB plan. Very satisfied, start to finish.

Ronan

Shemm:done
Phil: following up..was out of office yesterday ..left message but will follow up Monday.

The DareDevil

I decided not to get the iPhone.

I played with it for a couple weeks and, as an entertainment device, nothing beats it. However, as a business appliance it's not at the same level as a blackberry. So, I have a curve on the way!

I'd like to echo Ivc's comment; I received top-notch support from Rogers over the past week.

Carrera_GTcrazy

How can I get a Iphone without a Data plan? I want one but can't see myself spending so much per month for a data plan...

pongobaz

thanks Ronan.

The DareDevil

Ignore my last comment.

Rogers charged me a lot more for my phones than agreed upon. Now I gotta call them *again*. I can't believe this.