Introductions, my 911 dream, and my nightmare!
03-22-2017, 12:49 AM
#91
Burning Brakes
Join Date: Feb 2011
Location: Moorestown, NJ / Philly, PA
Posts: 993
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Yes, but the difference is they REALLY don't want negative feedback from the mothership. It's possible this shakes their tree a little. Fingers crossed for you.
03-22-2017, 02:54 AM
#92
Nordschleife Master
The real eye opener with the Beverly Hills Porsche story was not that another scumbag dealership was discovered but that the dealership made a mockery of all the strict standards for CPO certification PCNA brags about on their national home page and PCNA didn't care. I admit I thought the dealers were expected to sell products that live up the PCNA's national advertisement promises but that's clearly not the case.
03-22-2017, 03:03 AM
#93
8th Gear
03-22-2017, 09:45 AM
#94
Three Wheelin'
I'll disagree here. Porsche is a profit driven brand. Even if they walk it back in order to save face, it won't be because of a sense of duty. It will be because of potential for lost additional profit. That's going to be the case for basically any highly successful mainstream auto brand.
03-22-2017, 02:01 PM
#95
Rennlist Member
Thread Starter
Not sure if the public outcry has anything to do with it, but Porsche of Austin reached out to me today. Keep you guys posted.
03-22-2017, 02:56 PM
#96
03-22-2017, 05:39 PM
#97
03-23-2017, 11:10 AM
#98
I looked at a prospective 911 there last fall and it was a cpo, described as spotless. When I got there the front has a lot of rock chips. There were also large scratches to the rear seats and the front tires had dry rot. When I asked why they didn't disclose this, they said that it was normal wear and tear and that they wouldn't discount it any further. Needless to say it was a waste of time and I was pretty upset they didn't disclose this when I asked for close up pictures.
Some dealers are more up front than others. I hope they make it right for you.
Some dealers are more up front than others. I hope they make it right for you.
03-23-2017, 03:19 PM
#100
Rennlist Member
Thread Starter
First off, I want to say thanks to all for rallying to my cause. I am so appreciative of the efforts and advice of the members of this forum. I feel very privileged to be a part of this community. Thanks again, ya'll are great.
So onto the good stuff... Porsche of Austin has agreed to reimburse me for the full expenses resulting from the break down. To summarize, my case fell through the cracks. The owner of the dealership fell ill, the manager had maternity leave. In the end regardless of excuses, they chose to do the right thing. The money is great, but the apology was even better. My faith in humanity has been restored, at least for today.
I would ask those that helped me by writing bad reviews for the dealership to please delete those. I think right or wrong, in the end they were willing to stand behind their product which shows their true character.
Once again, THANKS!
So onto the good stuff... Porsche of Austin has agreed to reimburse me for the full expenses resulting from the break down. To summarize, my case fell through the cracks. The owner of the dealership fell ill, the manager had maternity leave. In the end regardless of excuses, they chose to do the right thing. The money is great, but the apology was even better. My faith in humanity has been restored, at least for today.
I would ask those that helped me by writing bad reviews for the dealership to please delete those. I think right or wrong, in the end they were willing to stand behind their product which shows their true character.
Once again, THANKS!
03-23-2017, 03:24 PM
#101
Race Car
First off, I want to say thanks to all for rallying to my cause. I am so appreciative of the efforts and advice of the members of this forum. I feel very privileged to be a part of this community. Thanks again, ya'll are great.
So onto the good stuff... Porsche of Austin has agreed to reimburse me for the full expenses resulting from the break down. To summarize, my case fell through the cracks. The owner of the dealership fell ill, the manager had maternity leave. In the end regardless of excuses, they chose to do the right thing. The money is great, but the apology was even better. My faith in humanity has been restored, at least for today.
I would ask those that helped me by writing bad reviews for the dealership to please delete those. I think right or wrong, in the end they were willing to stand behind their product which shows their true character.
Once again, THANKS!
So onto the good stuff... Porsche of Austin has agreed to reimburse me for the full expenses resulting from the break down. To summarize, my case fell through the cracks. The owner of the dealership fell ill, the manager had maternity leave. In the end regardless of excuses, they chose to do the right thing. The money is great, but the apology was even better. My faith in humanity has been restored, at least for today.
I would ask those that helped me by writing bad reviews for the dealership to please delete those. I think right or wrong, in the end they were willing to stand behind their product which shows their true character.
Once again, THANKS!
Last edited by Para82; 03-23-2017 at 04:26 PM.
03-23-2017, 03:40 PM
#102
Rennlist Member
I have been following this saga and glad that it has a satisfactory resolution. I believe the dealership is just making excuses now. There is always second or third in command in any organization.
Just let us know when you are reimbursed and happy motoring!
Just let us know when you are reimbursed and happy motoring!
03-23-2017, 03:48 PM
#103
Burning Brakes
Join Date: Feb 2011
Location: Moorestown, NJ / Philly, PA
Posts: 993
Likes: 0
Received 7 Likes
on
5 Posts
First off, I want to say thanks to all for rallying to my cause. I am so appreciative of the efforts and advice of the members of this forum. I feel very privileged to be a part of this community. Thanks again, ya'll are great.
So onto the good stuff... Porsche of Austin has agreed to reimburse me for the full expenses resulting from the break down. To summarize, my case fell through the cracks. The owner of the dealership fell ill, the manager had maternity leave. In the end regardless of excuses, they chose to do the right thing. The money is great, but the apology was even better. My faith in humanity has been restored, at least for today.
I would ask those that helped me by writing bad reviews for the dealership to please delete those. I think right or wrong, in the end they were willing to stand behind their product which shows their true character.
Once again, THANKS!
So onto the good stuff... Porsche of Austin has agreed to reimburse me for the full expenses resulting from the break down. To summarize, my case fell through the cracks. The owner of the dealership fell ill, the manager had maternity leave. In the end regardless of excuses, they chose to do the right thing. The money is great, but the apology was even better. My faith in humanity has been restored, at least for today.
I would ask those that helped me by writing bad reviews for the dealership to please delete those. I think right or wrong, in the end they were willing to stand behind their product which shows their true character.
Once again, THANKS!
03-23-2017, 03:58 PM
#104
Nordschleife Master
Join Date: Oct 2015
Location: Zuffenhausen, Georgia
Posts: 5,376
Received 1,919 Likes
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1,049 Posts
Hi James, I heard about your story. Glad to hear that Porsche of Austin, no withstanding a some Porsche community pressure, decided to do the right thing. You have to wonder if they would have paid for the repair if you hadn't brought your story to Yelp, Google, BBB, and Rennlist? My vote is a "no" based on their lack of call backs, email answers, and of course, the BBB response regarding the extended warranty. You had a very good case for buyback, but happy you got the car repaired and can now breathe easy and enjoy it. You did the right thing by bringing attention to your purchase experience with this dealership. I would fall ill too if my company treated customers this way. IMHO.
Sunshine is the best disinfectant.
Sunshine is the best disinfectant.
