ECU Flash UMW / EPL
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Joined: Jun 2001
Posts: 9,394
Likes: 413
From: Gulf of America-Pacific NW
Jim, Thanks for the kinds words.. Answering your emails on Sunday will put some folks panic situations at rest. If I'm around I will answer the questions. Cheers..
Intermediate
Joined: May 2008
Posts: 38
Likes: 0
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Joined: Feb 2007
Posts: 2,712
Likes: 237
I'll throw this out there, and I'm not trying to start a "forum" war here... Unless you have a shop that is tied in to Tony WELL, you will not get the kind of service from EPL that you do from Kevin, quality of tune not even being compared... I know SEVERAL owners who have tried to chase down issues with their cars who have ended up very frustrated with the lack of support from EPL. And those guys know who they are, because they are on here and over on 6speeds and have complained to myself and others multiple times about not being able to get problems resolved in a timely manor, if at all. One member in particular is exceptionally frustrated over the lack of support because he bought the car with EPL's tune on it and has never been able to get resolution of the problems he's having...2 years later!
That alone is the single difference, real time customer "help".
Mike
That alone is the single difference, real time customer "help".
Mike
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Joined: Feb 2006
Posts: 2,826
Likes: 7
From: Truckee
I'll throw this out there, and I'm not trying to start a "forum" war here... Unless you have a shop that is tied in to Tony WELL, you will not get the kind of service from EPL that you do from Kevin, quality of tune not even being compared... I know SEVERAL owners who have tried to chase down issues with their cars who have ended up very frustrated with the lack of support from EPL. And those guys know who they are, because they are on here and over on 6speeds and have complained to myself and others multiple times about not being able to get problems resolved in a timely manor, if at all. One member in particular is exceptionally frustrated over the lack of support because he bought the car with EPL's tune on it and has never been able to get resolution of the problems he's having...2 years later!
That alone is the single difference, real time customer "help".
Mike
That alone is the single difference, real time customer "help".
Mike
Tony and Robin have always responded to my e-mails the same day. My experience with their customer service has been excellent.
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Three Wheelin'
Joined: Feb 2010
Posts: 1,658
Likes: 241
From: Montreal Québec Canada
I would love to get a 2 or 3 days technical course on how to rebuild a 996tt engine with Kevin as a teacher. How to overhaul an engine, what tools needed, timing the cams, the weaknesses of the engine and how to improve it etc etc.... If it ever happen I am willing to fly to Washington (i think that is were you are Kevin) only about 230 miles from Vancouver....
4th Gear
Joined: Feb 2011
Posts: 4
Likes: 0
I would love to get a 2 or 3 days technical course on how to rebuild a 996tt engine with Kevin as a teacher. How to overhaul an engine, what tools needed, timing the cams, the weaknesses of the engine and how to improve it etc etc.... If it ever happen I am willing to fly to Washington (i think that is were you are Kevin) only about 230 miles from Vancouver....
Rennlist Member
Joined: Feb 2007
Posts: 2,712
Likes: 237
Well your experience hasn't been others... Looks up a guy with the user name BLKMGK over on 6speeds...
Mike
Mike
Three Wheelin'
Joined: Feb 2004
Posts: 1,343
Likes: 1
From: An Okie just north of Muskogee
Don't most tuners only give customer service to the person that actually purchased the tune? If the car was re-sold, I think I read somewhere that most tuners won't support them. I could be wrong but I think I read that either here or on 6speed...
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Joined: Feb 2006
Posts: 2,826
Likes: 7
From: Truckee
Saying my experience isn't the same as others is probably a little extreme, as I most of the posts on EPL are very positive. EPL has a very satisfied customer base. He is one of very few tuners that actually write the code of their tune, which was a surprise to me as that is typically not the case.
Heck I wish my business had 100% customer satisfaction. Unfortunately in the real world, that is generally not possible.
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Joined: Feb 2007
Posts: 2,712
Likes: 237
I guess my point is, for such a small investment in your time as a business owner, wouldn't it do more good than bad to help a potentailly "new" customer with his current issue? I'm sure there are multimple sides to the story, as is always the case... But I'm a business owner, and in my business we get it right every time, or we are out of business...
Just sayin'...
Mike
Just sayin'...
Mike
Rennlist Member
Joined: Feb 2006
Posts: 2,826
Likes: 7
From: Truckee
I guess my point is, for such a small investment in your time as a business owner, wouldn't it do more good than bad to help a potentailly "new" customer with his current issue? I'm sure there are multimple sides to the story, as is always the case... But I'm a business owner, and in my business we get it right every time, or we are out of business...
Just sayin'...
Mike
Just sayin'...
Mike