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Daniel Schmitt okay for me

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Old 06-01-2003, 02:27 PM
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88CarrerainRSM
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Post Daniel Schmitt okay for me

Good Morning Everyone,

As my name indicates, I have an '88 Carrera coupe that is my first Porsche. Although I have heard of Rennlist and have browsed topics in the past, this is the first time that I have ever posted.

I realize that I don't have a 993 and thus technically shouldn't be in this forum, but I feel compelled to share my experience with Daniel Schmitt & Co. in St. Louis, since many people (on this board in particular) have had issues with them in the past.

I'm not going to go into my "qualifications", but needless to say I have worked for a very prominent Porsche tuner in the past and currently work for a company that designs, manufactures and distributes high-performance parts for another German make. Does this make me an expert? Absolutely not, but I have been involved with the automotive aftermarket for 15 years (I am 34) so I do know the difference between a camshaft and a crankshaft.

I had been searching for an '87-'89 Carrera coupe (eventual track car?) for many, many months as this is what I have wanted for awhile: the last years of the "classic" 911 body style with the pretty much bulletproof 3.2L motor and nice G50 transaxle. During my search, I found that I could have any color I want, as long as it was red, white or black. Not that I have anything against those choices, but I wanted something in either a blue or gray. A little more difficult to find.

Anyway, I had made a list of about 20 websites that catered to used cars and checked the PCA Mart on an almost daily basis. I was a bit frustrated as to what was out there. I did find a car in Texas that met my criteria but after negotiating with the seller (who has become a friend by the way and turned me on to Rennlist) he decided to hold onto the car. I was just cruising around on EBAY one Saturday afternoon when it popped up: an '88 Carrera that was Marine Blue with Linen Interior and had fairly low mileage (78K). It looked like (all I could go by was the 10-15 pictures) it was in excellent shape. The price listed was $26,900 with a $2,000 "EBAY" discount. Even with the "discount", the price was still absurd in my opinion. It was listed by a Daniel Schmitt & Co. in St. Louis. They had a whole slew of cars on EBAY. Not wanting to go through the whole bidding process crap, I called them direct and spoke to Bob Lewis. He seemed like a nice enough guy, and answered all of my questions that I had at the time. Due to my work schedule (and more importantly the fact that I need a 14 day notice to get a decent airfare)I asked if he would hold the car for me until I could get out there. He obviously said no but said if I put a $1,000 deposit down, the car would be mine until I said otherwise. I said okay on the condition that the car would have to be PPI'd (prepurchase inspection) and pass with flying colors. Any large items needing attention would be borne by the seller, while I would take care of any "little" stuff. Bob agreed. I said that I would call back on Monday morning and tell him where I want the car sent to for the inspection. I than spoke with Mr. Gary Bachman, who is the PCA head of the St. Louis region, and he recommended Reid Vann Imports in St. Louis over the two local Porsche dealers. They apparently are responsible for tuning and prepping many of the locals cars for PCA driving events and are highly thought of. Good enough for me. I called Jon over at Reid Vann on Monday morning and immediately felt comfortable talking to him. No problem he said, we'll make sure the car isn't a pile of !@#$. I asked him about Schmitt and he said they do quite a few inspections for them and said some cars are better than others, although most of the cars lately he said have been pretty good.

Reid Vann checked the car out and gave it a big thumbs up. Jon said this was one of their better cars. The car needed a freon charge, new battery, front wheel bearing adjustment and an alignment. The motor was strong (no leaks and no smoking on start-up or acceleration which could indicate the dreaded valve guide issue), the suspension and brakes good, the body had no rust (or dents/dings) and the paint was original and in excellent condition. The interior was also literally perfect. It had a small rock chip touch up by the front trunk Porsche crest and small scratches by the sunroof and rear factory spoiler. Not a big deal.

I made an offer to Schmitt that I thought was fair and they accepted. All of the items (except the alignment) were fixed by Reid Vann at Schmitt's expense. I wanted to do the turbo tie-rod kit right away since the car needed an alignment anyway so I wanted to do it here back in Southern California. Bear in mind that I still had not heard or read of all their problems with other people. I booked my airline flight and headed for St. Louis.

The day before I left for St. Louis, I was talking to my buddy in Texas (the one who's car I was originally going to buy) and excitedly told him I was going to St. Louis to buy my 911. He asked if it was from Daniel Schmitt and I told him yes, have you heard of them? He said check out the 993 forum on Rennlist. I got home that night and looked at all of the posts and my heart just sunk. What have I done? Am I the world's biggest sucker? How can I get out of this? My wife calmed me down and said don't worry about it, they haven't done anything to you yet to lose confidence in them and the car was checked out and given a thumbs up by Reid Vann. The car also has a clean carfax and you called Porsche Cars in Atlanta and they confirmed the VIN number was the same exterior/interior color and had the same factory options that this car had. Don't stress. If you get out there and its not what you want, walk away from it. You'll get the deposit back (I used my platinum card) and you haven't signed anything. Worst case scenario you saw St. Louis for a weekend.

When I arrived in St. Louis (wondering if the car was even still there), the car was in the showroom and was beautiful. This was the one. Nothing I saw was going to dissuade me from finalizing the deal. There were a couple of small things I caught (missing door **** button on passenger side and cracked trim piece on driver's door) but Schmitt took care of that as well. After a road test on city streets and on a couple of Interstates, we sealed the deal. I finally was going to have a 911 in my garage!!!

The ONLY problem I had with Schmitt was over the shipping arrangements. I had contacted a couple of enclosed transport companies and was quoted $1,250 and $1,300 respectively for shipping back to Southern California. Bob at Schmitt had told me numerous times that they could arrange it for $900, as they have numerous transit companies that they work with. I said you handle the arrangements.

While I was signing the paperwork, Bob came in and said okay, the transporter will be here in the morning but it is going to cost $1,250. Whoa Whoa Whoa! $1,250? You told me $900. He said $900 was an average price ($600 open and $1,200 enclosed) but I told him that you knew I only wanted fully enclosed and you still assured me you could do it for $900. I stopped signing the paperwork. You guys need to make this right, if it really does cost $1,250 that's fine, but you guys need to absorb the difference. I could have made my own arrangements for that price and the car would have been picked up before the ink was even dry on the paperwork! Bob spoke to the trucking company and the guy said he would do it for a $1,000. I could accept that, as it was still $250 better than the best quote that I got.

The car left on Wednesday the 21st of May and arrived at my house Friday afternoon the 23rd. 1,800 miles in 2 days! The car had a cover over it in the enclosed trailer and looked as good as it did on the showroom in St. Louis. The car passed CA smog with flying colors (another concern I had) and will be registered this week when the title from Schmitt's bank gets here on Tuesday.

I am sorry to read that some people have had problems dealing with Schmitt but I can tell you that from my own personal experience the whole process went very smoothly and I am a satisfied customer. Did I leave some money on the table? Probably, but it is the car that I wanted and I most certainly didn't get ripped off. In the latest Excellence, Bruce Anderson says an excellent example is worth $25K and I paid well below that for what appears to be an above average/borderline excellent example. If the opportunity ever arose, I would buy another car from Schmitt. Bob was straight up and honest for the most part and every scratch was told to me, it was not like it was a shock. The car that was so beautiful on EBAY was the same one that I saw on the showroom and subsequently bought.

For those of you not yet asleep, thanks for your consideration of this post. I promise that any subsequent postings will be shorter in duration and I will go back to the 911 forum where I belong.

Kind Regards,

Ralph Hollack
Happy '88 Carrera Owner
Old 06-01-2003, 04:01 PM
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DJF1
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</font><blockquote><font size="1" face="Verdana,Tahoma,Helvetica">quote:</font><hr /><font size="2" face="Verdana,Tahoma,Helvetica">Originally posted by 88CarrerainRSM:
<strong>I promise that any subsequent postings will be shorter in duration and I will go back to the 911 forum where I belong.

Kind Regards,

Ralph Hollack
Happy '88 Carrera Owner</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">Congrats on your purchase and I bet all of us here on the 993 board are very glad this worked well for you! I guess the purpose of the flaming of SChmidt or any other for that matter which was derived from other people's bad experiences is to always be alert when you are dealing with them.
This is the value of a forum like Rennlist, we really watch out for eachother which is a good thing. If that flaming which Mr Schmidt participated in had any effect on him realizing that bad practices do not make good business sence then we have all added to everyones value. It was particularly interesting the statement made by Van Reid that "Lately they are seeing better cars" which means that hopefully he listened to the outcry and changed his practices which is a good thing for all of us and any prospective new owners like you.

Again congrats on your purchase and you do not need to stay away from our board! Dispite what some people may say we are a friendly bunch <img border="0" title="" alt="[Wink]" src="wink.gif" />

<img border="0" alt="[cheers]" title="" src="graemlins/beerchug.gif" />
Old 06-02-2003, 10:16 AM
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993chaz
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Its good to hear from a happy customer from Schmidts........I agree with Danny........sometimes a little heat is required to get some of the used car dealers back in line!!

Good on ya Ralph....enjoy your new P-car.
Old 06-02-2003, 12:38 PM
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I am glad this worked out for you...

I am curious to know how your story would end if you decided 'not' to buy the car...
Old 06-02-2003, 01:13 PM
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I think we may have spoken too soon. Like the saying "you cannot teach an old dog new tricks"
From the 964 board:

<a href="http://forums.rennlist.com/forums/ultimatebb.php?ubb=get_topic;f=4;t=004528" target="_blank">another Schmidt example</a>
Old 06-02-2003, 02:03 PM
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993chaz
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Your right Danny " you cant teach an old dog new tricks" !!
Old 06-02-2003, 03:36 PM
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Glad to hear your purchase worked out. Just curious about one thing. I just bought a 993 and the salesman mentioned several times that he would appreciate a post by me on Rennlist saying something positive about the dealership etc... Maybe he thought it would be good since I was not a happy camper after dealing with Daniel Schitt and Co. (still mis-spelling that last name, d@mn...). Anyway, the main thing is that you, "the buyer" are happy. If you get that "feeling" every time you drive the car &lt;
&lt;most know exactly what I mean&gt;, you are satisfied with the math you negotiated, and all that good stuff...well then who the hell cares what anyone thinks anyway? Porsche is a cool product (all models). Enjoy. Never look back. Cheers. <img border="0" alt="[cheers]" title="" src="graemlins/beerchug.gif" /> <img border="0" alt="[cherrsagai]" title="" src="graemlins/drink.gif" />
Old 06-02-2003, 06:52 PM
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I don't think anyone supposes that every car and every deal coming out of a dealer -- however unscrupulous they might be -- is going to be a problem.
I do think that this is a situation where this particular dealer seems to have a recurring habit of trouble with customers.
For me, that's more than enough to take them off my list -- there's so many other dealers and I'd prefer to buy from an owner in a private sale anyway.

Good luck with the '88 -- get off to a good start by choosing a local Porsche expert to give it a thorough service, swap out every fluid, replace every wear item, tidy up those missing or broken trim items -- put your mark on the car, get the paint looking clean and fresh. It's sounds like you've already got a game plan in mind with the suspension (my favourite place to start.)
Old 06-02-2003, 11:40 PM
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I read the post several times.....it strikes me as a marketing effort with a bit of legal content....It felt uncomfortable, a new user knowing where to go and lay out a defense

I will give the writer the benefit of the doubt, but did it strike others as a contrived posting?
Old 06-03-2003, 12:45 AM
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Thanks everyone for the feedback, the car is going to get a major service this week. I have a service history up until 1994 (the first owner looks like he was pretty **** with the car which is a good thing) but after that nothing. I am just more comfortable changing all the fluids, belts, brake fluid flush, cap, rotor, valve adjustment (you lucky 993 bastards!!!) etc just so I have a starting point.

I don't know what would have happened if I would have chosen to walk away from it (I would guess it wouldn't have been pretty), fortunately I won't have to find out. I did not even book my airline ticket until after the guys at Reid Vann checked the car out and gave it the a-ok. Believe me, if they had told me the car had some major problems, I would have gone back to the drawing board.

As far as Schmitt asking me to post a positive report for them, they didn't. In fact, I did not post until yesterday because I wanted to wait and make sure that everything was taken care of (i.e. transport, smog, receipt of title, etc) just in case there was a problem. I actually bought the car way back on the 19th. I just feel that even though the overwhelming majority does not like Schmitt, my experience was fine and should be shared with others, just like the negative experiences are. I am not saying drop everything and go buy a car from Schmitt, but at least consider them and talk to them if you see a car you like. As with any company, if you don't like what you are being told, terminate the relationship. I didn't even mention Rennlist to them until I was ready to leave St. Louis and everything was taken care of (it was to be my secret weapon if things got real messy) but they are fully aware of how many of you feel about them. Hopefully they can improve and provide more people the service that I got and try and minimize their mistakes. Only time will tell.

As far as Mr. Berkley from Virginia who thinks I may have contrived this entire story, well you can certainly have your opinion, but I will say that I am disappointed by your skepticism. I will however take my "marketing effort" as a compliment, since I am a marketing manager by trade! I don't know what you mean by a new user knowing where to go and laying out a defense, I've heard of Rennlist and I read all of the bad experiences that were written in this same forum prior to leaving for St. Louis. I'm not defending anyone, just relaying my own personal experience. I'll be happy to chat with you, call me at work tomorrow at 949.240.4000 ext. 25. If my story is this good, maybe I should go back to Schmitt and ask for a better deal??? I was just hoping that people wouldn't fall asleep reading it.

Kind Regards,

Ralph
Still a Happy '88 Carrera owner
Old 06-03-2003, 02:02 AM
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Ralph:

First, if you have issues with my post send me an email....Secondly, I stated I was giving you the benefit of the doubt and I meant it....Thirdly, both of your posts fly into the face of past experiences recorded on this Forum.... Why are you defending them to the nth degree? Why single out the 993 Forum? Past history defines this company for me as I was jabbed by their rusty sword in the past...the wound healed but the scar remains.

As a long time Porsche owner, 30 years, I happy you now have a Porsche and the title arrived today...Hope you enjoy your Porsche <img border="0" title="" alt="[Wink]" src="wink.gif" />
Old 06-03-2003, 05:47 AM
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</font><blockquote><font size="1" face="Verdana,Tahoma,Helvetica">quote:</font><hr /><font size="2" face="Verdana,Tahoma,Helvetica">Originally posted by Berkley:
<strong>the wound healed but the scar remains.
</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">An excellent yet unfortunate description. I and im sure many others understand that.
My last experience with a dealer now makes me wonder whether its worth buying a used car again.
Old 06-03-2003, 06:14 AM
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I think used cars are fine from private sellers, but like you I tend to steer clear of dealers.
Old 06-03-2003, 01:39 PM
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Mr. 88 Carrera, Please see my observations which are infused into your first paragraph of your original post on Schitt. I'll be brief although you were not. Note my responses are enclosed by &lt; and &gt;.

Shall we get started?

Good Morning Everyone &lt;evryone? who is your target audiemce, all porsche owners, 993 rennlisters, whats your motivation? &gt;,

As my name indicates, I have an '88 Carrera coupe that is my first Porsche &lt;first porsche eh?, thats very good, but you came here to all these old timers "not me" to make your case about what now?&gt;. Although I have heard of Rennlist and have browsed topics in the past, this is the first time that I have ever posted &lt;a classic example of "justifying a lie",first you've "heard" of Rennlist, then you've "browsed a couple of topics, which is it 88?&gt;.

I realize that I don't have a 993 and thus technically shouldn't be in this forum &lt;why are you then? something has motivated you 88, what is it?&gt;, but I feel compelled &lt;compelled???, why??? it's just the right thing to do right? Heal the World make it a better place... for you and for me&gt; to share my experience &lt;you're 34, Senator&gt; with Daniel Schmitt & Co. in St. Louis, since many people "on this board in particular" &lt;you did this for us, thanks&gt; have had issues with them in the past &lt;the past?, define past&gt;.
***********************************************

OK I'M DONE HERE...THIS GUYS DESERVES NO MORE OF MY TIME. Now what were we saying...I think it was about mods.... <img border="0" alt="[thumbsup]" title="" src="graemlins/bigok.gif" /> <img border="0" alt="[cherrsagai]" title="" src="graemlins/drink.gif" />
Old 06-03-2003, 01:59 PM
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I bought a car from them also and it was a great car. I am going to buy a Cab from them as soon as I close on my house. I am glad your expierience was good and you have the car you want. SOME people on here sound like they want to stir crap up for no reason I would disregard their comments. Your explanation of the sales deal does not neccessarily mean your defending them to the 9th degree. Thanks for the information I guess I am a spy for Schmitt to since I had a good expeirience also. <img border="0" alt="[hiha]" title="" src="graemlins/roflmao.gif" />


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