Shogunade

Are you kidding me? My fault for not researching before I decided to go plunk down my hard earned cash, but I seriously didn't even consider this a possibility.

You guys can defend Soul all you want, but I'm not gonna pay for something that doesn't work. What's wrong with this world today? Tip the ditz that doesnt come to fill your water at all, pay employees who sit on their phone instead of doing their jobs, what's next???

What a load of Sh*t. I'm calling you out @Soul Performance . How can you still sell this product knowing full well it will throw a CEL? Why dont you go back and fix it? Then send out what people have paid for. And what's wrong with people that they're ok with this? Bunch of 3 year warranty and lifetime warranty BS. Put your money where your mouth is.

renn.tp

This has been covered extensively (see below from Soul and thread here). Throwing a tantrum on a public forum accomplishes nothing. It’s all good, you’re still driving a 911 and it sounds better now. Add O2 spacers, return the exhaust or get a cat back.

rk-d

Not everything is plug and play. Mods are like that. On 992s, particularly the newer ones, it seems like you need to tune if you want cats. It is what it is.

As you noted, you have to research these things before installing mods.

Shogunade

I agree. I am throwing a tantrum. I can't believe no one else has.

I read that thread. And nowhere does it state unequivocally that the O2 spacer will fix the issue. You quoted post #65 on that thread. Plenty of posts after.

Companies like Fabspeed guarantee no CEL. They figured it out.

For a company to keep selling a product that is known to throw a CEL is simply unethical. And I won't support them.

dixonk

Soul has an updated version that is compatible with the 22+ models and the more sensitive parameters. This is a warranty item and they will make it right. Have you reached out to them first about this rather than coming on here first and smearing them? If you call them a human being usually picks up right away and they are very customer service oriented.

rk-d

Did you call Soul? What did they say?

I'm not going to turn this into a Soul vs Fabspeed thread, but it's ironic that you mention Fabspeed. Do a search. There's plenty of reading over the years.

I'm not a Soul defender - I have no dog in this hunt. But they are on the short list of companies that I'd actually used based on their reputation on RL as well as with my local shop.

Soul Performance

Happy to have a chat if you’re up for it. We’ve been very transparent with the community about HJS HD cats not having the ability to scrub exhaust within the emission tolerances on newer cars. Every customer that contacts us to buy a set of our sport cats we have this conversation and ensure all options are on the table. Most our customers running HJS sport cats either don’t have a CEL or are running an ECU tune. We’ve been working on new cat cores made here in the US for over two years now that have 4 times the scrubbing power of HJS HD cat cores, and they will be coming full circle in 2023.

I assume that perhaps you bought a set of these cats used from someone and not us, as we would have had this conversation already. My cell is 4848836197, and I’m happy to have a conversation and see if I can help your specific situation. Feel free to shoot me a PM as well if you’d like to chat there.

PHX

Since this was a public tantrum, I wonder if the OP will report back how the conversation went and maybe an apology?

Shogunade

No I haven't spoken to anyone. Apologize for what? Publicly calling them out. Get off your high horse. I don’t care what they have to say. It's gonna be hyperbole and conjecture.

Here, I'll explain it like I'd tell my toddler: I'm gonna sell you a part for your car for $3,800 so it can sound better. Oh, but it's gonna make the car give you a warning light and the dealership will take note of it and if you need any warranty work on the engine they will bring this up.

I tried to fix it with a $2 part, but that didn’t work. And I'm still selling it knowing all of this and oh, it's $4,550 now because of rising costs, but I am still looking into fixing it though.

Even he would conclude to not buy it.

You guys are probably smart enough in that you can have the privilege of owning a 911, but don't try and shame me for outing them.

I only speak for myself, and I'm in the camp that you get what you pay for. And for this much money, it better well work, as promised, before they retracted the CEL guarantee and continue to sell it. At the very least be transparent and put a disclaimer in the product description so people don't have to go through this.

blackland

In my experience if you change the Cats you will get a CEL periodically. I have not used the Soul Cats but have experience with Cobb Tuning High Flow Cats and it was the same thing even with a tune and spacers. I think as emissions system become even more complicated this problem will get worse for tuners.

Have you tried installing spacers? Big Daddy makes an inexpensive product, Fabspeed sells a very high quality spacer that I have used in the past but they are pretty long and you should verify that they will fit in the area where they would be installed.

If I lived in a place where I did not have to do emissions testing I would not care about the CEL, it can be reset and will come on periodically, nothing is being damaged. Since I live in an emissions testing city I will never, ever do anything to the car that might cause the CEL to come on, it takes a lot of driving to reset all of the parameters to pass an emissions test after resetting the CEL.

shrimp money

I thought everyone knew Soul cats trigger CEL, that’s why they always go up for sale. The Europipe cats do not trigger CEL.

rk-d

If I'm not mistaken, I think any cat using HJS will trigger CEL on the newer 992s which apparently have tighter tolerances?

Master Deep

Europipe uses Vitesco-Continental cats. Majority of 2021+ were fine but they had only a couple cars with CEL so they changed some things and I believe so far in testing the new ones have been ok.

Soul Performance

To the OP,

The previous owner of the cats you bought likely either did not have a CEL on his car after working with us for a solution to his specific car, or was running ECU software that turned it off. Either way it panned out you bought a product used from someone and it did not work out for your specific car and now you're selling them. A few things I'd like to mention in hopes this helps resolve your situation.

1. If you had called at any point after your car specifically threw a CEL, regardless of purchasing used or new our customer service team is second to none. We would have guided you in the right direction to get the CEL turned off without you having to try and figure it out yourself unsuccessfully. I'm sorry to hear that did not happen and has further amplified your negative experience. Don't ever feel like you're on your own, we're here and happy to help.

2. We are still happy to pick up and start that initial conversation. Given your year, make and model and a little history on those cats you bought I'm happy to work through some options and come up with a game plan that will successfully turn off that CEL.

3. If you've taken the cats off and simply don't want to deal with selling them, I'll buy them. If you want to roll that into a set of new next generation cats where we can guarantee no CEL no matter the year, I'd love to chat with you about that and have you as SOUL customer. If not that's okay too, but at least you'll be square. Either way, give me a call and we can chat cars and get you headed in the right direction.

To The Rest Of You,

Thank you for chiming in today, I've seen a lot of support here towards us and we value that and the relationships we've built with you over the years. The 992 Carrera/Turbo platform is a PITA, always has been since day one and it is a Passion for us to overcome the hurdles thrown at the exhaust industry on these cars. We like to be right there with you guys talking about the nitty gritty of development and enjoying the experience this car has to offer. This is the first generation of 911 in Porsche's history and one of the first in general vehicle history that has this level of sensitivity to changes. We're up for all the challenges this brings to the table, including this thread. This is what we love doing and we will continue to do it the best we can even as we learn as you do. Thank you for your patience and your support, we are almost done final testing/transition to a set of cat cores superior in scrubbing capabilities to HJS HD that has not had any catalyst inefficiency codes in testing over thousands of miles and a multitude of cars. And not just the 992 Carrera/Turbo platform but all the rest of the 2020+ VW/Audi/Lamborghini/Porsche models that we've seen have these same sensitivities to exhaust changes.

Best regards,
John Gaydos
4848836197

derpington

Perhaps you should update your product page for these catalytic converts to have the same transparency, since I do not see any mention of it here:
https://soulpp.com/product/porsche-9...ic-converters/

I'd argue that the "Bolt On and Go" statement would likely lead customers to believe that there would be no additional O2 spacers, etc., required for them to perform without fault. The same transparency on the product page would likely alleviate any kind of backlash from customers who do not conduct extensive searches on forums before buying products which, as forums members, it is easy to take for granted that everyone does, although they certainly do not.

Also, OP, you have enough money to buy a 992. Tip your waiter.