Replacement battery $2500!
Banned
Joined: Jul 2020
Posts: 4,026
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I have a 2020 911S with 15,500 miles on it. The battery died 3 weeks ago. I got it jumped and drove it to the dealership. My battery was covered under warranty because it was under 24 months of the in service date and had more than 6k miles on it. How do they come up with this crap.
They “come up with this crap” because, well, they are Porsche…and they can? Maybe when enough customers start looking elsewhere, the message will be heard? But I don’t see that happening in my lifetime. Too many cult members.
Nordschleife Master
Joined: Jun 2018
Posts: 6,037
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From: Ohio
I have a 2020 911S with 15,500 miles on it. The battery died 3 weeks ago. I got it jumped and drove it to the dealership. My battery was covered under warranty because it was under 24 months of the in service date and had more than 6k miles on it. How do they come up with this crap.
RL Community Team
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As long as the car drives and behaves appropriately, it's all good. I've had 911s for years, all interactions since the 997. Proportionate to the tech at the time, this is the least delayed car. In relation to the overall experience, it's a disaster. Dealers are stingy with warranty and if you try PCNA, it's even worse. At least the dealers pretend to care and are polite. Not the first person you get when you call 1-800, but the so called "specialist" that will follow up with you, denying your claim. It's a surreal experience. They come up with all types of made up laws and rules. This is from my recent experience having a warranty claim bluntly denied.
Several things I'd rather do than talk to one of those ever again:
Colonoscopy prep
Cancel cable
IRS audit
Answer the question "do I look fat and/or old in these clothes?"
The issue with Porsche goes beyond batteries. It's the overall customer experience when it comes to warranty. Of course they can't give you the keys to the register, but start a conversation under the premises that the client is trying to defraud the company is plain wrong and doesn't make it for repeated customers.
Maybe it was always like that and the my cars never gave too much trouble and I didn't find out, and now the cars are not so good or the customer disservice went down with the product quality. I had multiple cars that I had no warranty one or no warranty claim for years. The cayenne in my house had at least 5 major claims (battery twice, PCM, HUD, headlights). The 992 spent 1/4 of the time while I had at the dealer not fixing issues or having claims denied. The engine was out at 3 months to have all the fuel lines replaced, for example. The car dropped to N as I'm driving it. And a whole lot more.
Several things I'd rather do than talk to one of those ever again:
Colonoscopy prep
Cancel cable
IRS audit
Answer the question "do I look fat and/or old in these clothes?"
The issue with Porsche goes beyond batteries. It's the overall customer experience when it comes to warranty. Of course they can't give you the keys to the register, but start a conversation under the premises that the client is trying to defraud the company is plain wrong and doesn't make it for repeated customers.
Maybe it was always like that and the my cars never gave too much trouble and I didn't find out, and now the cars are not so good or the customer disservice went down with the product quality. I had multiple cars that I had no warranty one or no warranty claim for years. The cayenne in my house had at least 5 major claims (battery twice, PCM, HUD, headlights). The 992 spent 1/4 of the time while I had at the dealer not fixing issues or having claims denied. The engine was out at 3 months to have all the fuel lines replaced, for example. The car dropped to N as I'm driving it. And a whole lot more.
Racer
Joined: May 2015
Posts: 464
Likes: 174
From: Parrish Fla.
As long as the car drives and behaves appropriately, it's all good. I've had 911s for years, all interactions since the 997. Proportionate to the tech at the time, this is the least delayed car. In relation to the overall experience, it's a disaster. Dealers are stingy with warranty and if you try PCNA, it's even worse. At least the dealers pretend to care and are polite. Not the first person you get when you call 1-800, but the so called "specialist" that will follow up with you, denying your claim. It's a surreal experience. They come up with all types of made up laws and rules. This is from my recent experience having a warranty claim bluntly denied.
Several things I'd rather do than talk to one of those ever again:
Colonoscopy prep
Cancel cable
IRS audit
Answer the question "do I look fat and/or old in these clothes?"
The issue with Porsche goes beyond batteries. It's the overall customer experience when it comes to warranty. Of course they can't give you the keys to the register, but start a conversation under the premises that the client is trying to defraud the company is plain wrong and doesn't make it for repeated customers.
Maybe it was always like that and the my cars never gave too much trouble and I didn't find out, and now the cars are not so good or the customer disservice went down with the product quality. I had multiple cars that I had no warranty one or no warranty claim for years. The cayenne in my house had at least 5 major claims (battery twice, PCM, HUD, headlights). The 992 spent 1/4 of the time while I had at the dealer not fixing issues or having claims denied. The engine was out at 3 months to have all the fuel lines replaced, for example. The car dropped to N as I'm driving it. And a whole lot more.
Several things I'd rather do than talk to one of those ever again:
Colonoscopy prep
Cancel cable
IRS audit
Answer the question "do I look fat and/or old in these clothes?"
The issue with Porsche goes beyond batteries. It's the overall customer experience when it comes to warranty. Of course they can't give you the keys to the register, but start a conversation under the premises that the client is trying to defraud the company is plain wrong and doesn't make it for repeated customers.
Maybe it was always like that and the my cars never gave too much trouble and I didn't find out, and now the cars are not so good or the customer disservice went down with the product quality. I had multiple cars that I had no warranty one or no warranty claim for years. The cayenne in my house had at least 5 major claims (battery twice, PCM, HUD, headlights). The 992 spent 1/4 of the time while I had at the dealer not fixing issues or having claims denied. The engine was out at 3 months to have all the fuel lines replaced, for example. The car dropped to N as I'm driving it. And a whole lot more.
Banned
Joined: Jul 2020
Posts: 4,026
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Speaking of Porsche batteries> Absolutely LOVE the 2nd bullet!! 😎 😂 Might help explain why the warranties for our liPO4 batteries, on the 911, are so restrictive and short…Note the word “must” (not recommended or suggested). 👎
https://www.teslarati.com/porsche-wh...fires-coverup/
Vehicles standing longer than two weeks supposed to be connected to a charger
https://www.teslarati.com/porsche-wh...fires-coverup/
A REMARKABLY SHORT WARRANTY
An apparent hint of Porsche’s challenges with the Taycan’s battery could be seen in the warranty for the all-electric sports car, which happens to be one of the lowest on the market with just 60,000 km or three years if following conditions (Porsche Warranty Requirements) are not met:Vehicles standing longer than two weeks supposed to be connected to a charger
- Customers must assure that the Taycan’s state of charge remains between 20% – 50%
- Customers must make sure that their Taycan is not exposed to continuous sunlight
- Customers must charge the Taycan’s battery before to 50%
- Customers must check every three months and assure SoC remains at or above 20%
- Customers must assure that their vehicle’s temperature is between 0C – 20C
Last edited by CodyBigdog; Aug 12, 2022 at 10:16 AM.
Rennlist Member
Joined: Mar 2022
Posts: 4,282
Likes: 3,285
From: Florida
Banned
Joined: Jul 2020
Posts: 4,026
Likes: 2,267
Beats me? 🤔
Eventually, somebody’s expensive battery is going to fail, Porsche will deny warranty ….and the whole mess will end up in court challenging these mandates.
I would also add that many European homes don’t have garages….and many Americans don’t use their garages for cars, but to store other junk.
Last edited by CodyBigdog; Aug 12, 2022 at 10:27 AM.
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RL Community Team
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the whole Taycan battery warranty should be more public. It’s ludicrous (no Tesla pun) that they are so off market. Lack of confidence in their own product. Shame. In the US, federal law mandates a minimum of 8 years battery warranty or 100k miles.
Even during COVID taycans we’re still being sold at a discount (mid 21). Lightly used ones suffered major depreciation. Once things settle, a lot of people won’t have positive feelings about paying recent markup.
taking a factory to court takes years and a lot of money. Look at the sport+ decision. That’s class actions, meaning the owners don’t get to see a lot of money. I don’t recall an IMS class action, nor PDK stumble. In reality goes like on post #13 of this thread (been there):
https://rennlist.com/forums/panamera...namera-4s.html
Last edited by John Mclane; Aug 12, 2022 at 11:54 AM.
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From: Fairfax County, Virginia
Taycan caution
My SA tells me to absolutely do not buy a Taycan, Porsche is having several issues with the platform and he points to his Service Bays and says “look at what is in here, it’s 70% Taycans all the time.”
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Joined: Mar 2022
Posts: 4,282
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From: Florida
porsche does, it may be dealer dependent to a level, but I’m finding pointless to own a newer Porsche because of warranty and too scary out of it.
the whole Taycan battery warranty should be more public. It’s ludicrous (no Tesla pun) that they are so off market. Lack of confidence in their own product. Shame. In the US, federal law mandates a minimum of 8 years battery warranty or 100k miles.
Even during COVID taycans we’re still being sold at a discount (mid 21). Lightly used ones suffered major depreciation. Once things settle, a lot of people won’t have positive feelings about paying recent markup.
taking a factory to court takes years and a lot of money. Look at the sport+ decision. That’s class actions, meaning the owners don’t get to see a lot of money. I don’t recall an IMS class action, nor PDK stumble. In reality goes like on post #13 of this thread (been there):
https://rennlist.com/forums/panamera...namera-4s.html
the whole Taycan battery warranty should be more public. It’s ludicrous (no Tesla pun) that they are so off market. Lack of confidence in their own product. Shame. In the US, federal law mandates a minimum of 8 years battery warranty or 100k miles.
Even during COVID taycans we’re still being sold at a discount (mid 21). Lightly used ones suffered major depreciation. Once things settle, a lot of people won’t have positive feelings about paying recent markup.
taking a factory to court takes years and a lot of money. Look at the sport+ decision. That’s class actions, meaning the owners don’t get to see a lot of money. I don’t recall an IMS class action, nor PDK stumble. In reality goes like on post #13 of this thread (been there):
https://rennlist.com/forums/panamera...namera-4s.html
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Posts: 4,282
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From: Florida
Interesting enough, at my dealer more SA's and Tech's actually drive Taycan's than 911's.
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From: CT, USA
Advanced
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Are their actually any data showing Taycan's have battery issues? I see a lot of them in Florida and none are parked in 0-20C conditions. Sure a weird, almost impossible requirement, but how much is protectionism by Porsche for the unknown vs real reported issues? I sure don't know. On Tesla - we can argue all day but they have their own issues to deal with. Just not making it public.