Replacement battery $2500!
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Originally Posted by KLOC
NDA's.
https://rennlist.com/forums/taycan/1...urchase-3.html
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From: Newport Beach, CA and Melbourne, Australia
Update on my car - AGM battery dead after 13,000 miles and 2 years with regular use. Being replaced under warranty, no questions asked. Just waiting now for eta on the new one.
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Racer
Joined: Jun 2020
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From: Huntersville, NC
Yesterday I had a call from a good friend who owns a 2020 - 911-4S. The story he told me was that he was out of town for 10 days and when he arrived back home his 992 which is kept in the garage covered would not start. Dead battery? He called the porsche dealer and they sent a service company out to get the frunk open but they could get it open even by using the fusebox method. Next he called back to the dealer and they sent another Porsche service person out no luck. Car was towed to the local dealer. He got a phone call back that the battery was bad, he asked if that was under warranty. The person said no because he only had 5,000 mile on the car! The dealer said he needs a min. of 6,000 to be under warranty. Next the dealer stated that they had to order the battery from Germany. Total cost ......$2500. Comments?
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Joined: Sep 2019
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From: South Florida
[QUOTE=John Mclane;18296515]
Replacement battery arrived -- damaged -- after 5 week wait. No ETA for yet another battery.
Originally Posted by Bobshiv
Same story. '20 C4S Cab. Battery fail. Quoted replacement cost -- $3,676.00, Quoted delivery time -- 2 months. In service Oct '19. 9,400 mi. No warranty on battery because of low mileage UNLESS I can show battery tender use (how?). Car is a daily driver in spite of low mileage. Unreasonable to expect a battery tender installation every day.[/
Same happened to me. I showed the charge-o-mat (they won't accept anything else (!)). They had no option but to submit as warranty. It's unreasonable to prove use. Burden of the proof is on their end but that's not how VW operates.
If it's a higher priced ticket, there's no certainty the warranty will be respected. That's from recent experiences.
I've had Porsches for the last 20 years. I'm out soon as I can replace the cars. Premium price for discount customer care.
PS- Amazon delivers tequipment really quick.
Same happened to me. I showed the charge-o-mat (they won't accept anything else (!)). They had no option but to submit as warranty. It's unreasonable to prove use. Burden of the proof is on their end but that's not how VW operates.
If it's a higher priced ticket, there's no certainty the warranty will be respected. That's from recent experiences.
I've had Porsches for the last 20 years. I'm out soon as I can replace the cars. Premium price for discount customer care.
PS- Amazon delivers tequipment really quick.
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[QUOTE=Bobshiv;18321027]
Sorry this is happening to you, mate. My last 3 years with the brand were less than stellar.
We had to wait 6 weeks for a bracket that's glued to the battery to get the Cayenne back. It returned with more issues than when it went (12v plug not working, charge-o-mat won't stay charging connected to the engine leads, they broke the soft close glove compartment door). Need to schedule 2 months ahead to get anything fixed, and it always comes back with something new.
Feels like owning some other "premium" brands, not be mentioned. Other brands also have issues, but at least are not ludicrous on the way they treat their customers. This whole minimum storage management that porsche uses to keep costs down has consequences but they clearly don't care. This is not related to covid or chip shortage, it's just getting worse over the years since VW took over. I had some unpleasant experience with the warranty people from HQ, and I can attest that they REALLY don't care or even understand a modicum about cars.
Try escalating this using the 1-800 number. Be aware that it may only increase your frustration as they are useless in all levels.
We had to wait 6 weeks for a bracket that's glued to the battery to get the Cayenne back. It returned with more issues than when it went (12v plug not working, charge-o-mat won't stay charging connected to the engine leads, they broke the soft close glove compartment door). Need to schedule 2 months ahead to get anything fixed, and it always comes back with something new.
Feels like owning some other "premium" brands, not be mentioned. Other brands also have issues, but at least are not ludicrous on the way they treat their customers. This whole minimum storage management that porsche uses to keep costs down has consequences but they clearly don't care. This is not related to covid or chip shortage, it's just getting worse over the years since VW took over. I had some unpleasant experience with the warranty people from HQ, and I can attest that they REALLY don't care or even understand a modicum about cars.
Try escalating this using the 1-800 number. Be aware that it may only increase your frustration as they are useless in all levels.
Racer
Joined: May 2015
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From: Parrish Fla.
So to be clear I still can ONLY use a Porsche battery? Even though I can call antigravity for a lithium battery and get in a timely matter.
‘This is such BS!! Has anyone tried to take Porsche to task on this? There most be one or two smart lawyers on this board that can litigate this.
My MY2022 Targa is always on a maintainer when not in use. I still can not believe Porsche is getting away with this shyt, denying claims because you didn’t drive enough. Then saying you’re going to have to wait 5 months not driving your car and MAYBE you’ll, get a battery.
‘This is such BS!! Has anyone tried to take Porsche to task on this? There most be one or two smart lawyers on this board that can litigate this.
My MY2022 Targa is always on a maintainer when not in use. I still can not believe Porsche is getting away with this shyt, denying claims because you didn’t drive enough. Then saying you’re going to have to wait 5 months not driving your car and MAYBE you’ll, get a battery.
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So to be clear I still can ONLY use a Porsche battery? Even though I can call antigravity for a lithium battery and get in a timely matter.
‘This is such BS!! Has anyone tried to take Porsche to task on this? There most be one or two smart lawyers on this board that can litigate this.
My MY2022 Targa is always on a maintainer when not in use. I still can not believe Porsche is getting away with this shyt, denying claims because you didn’t drive enough. Then saying you’re going to have to wait 5 months not driving your car and MAYBE you’ll, get a battery.
‘This is such BS!! Has anyone tried to take Porsche to task on this? There most be one or two smart lawyers on this board that can litigate this.
My MY2022 Targa is always on a maintainer when not in use. I still can not believe Porsche is getting away with this shyt, denying claims because you didn’t drive enough. Then saying you’re going to have to wait 5 months not driving your car and MAYBE you’ll, get a battery.
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From: Moose Mtn. Alaska
The AGM on the wife's 2020 Macan S died abruptly 3 months after purchased new. No idea and being 350+ miles from a dealer gets your creative juices flowing especially when TOWMBO starts with... "I told you I wanted a Subaru" (no not the WRX STi but the little Forrester) ... I tried shortening the terminals to get it woken up as voltage was like 6 volts or something, as well as other creative tricks (documented at the time on the Forum). In the end I called in some long overdue chits from the Above and after 3.5 DAYS the CTEK charger/maintainer brought it back to life so I could start it, open tailgate etc. A couple of months after that, the headlights began flashing. No idea, but I was about to call the Troopers and ask if they wanted another vehicle with strobe lights already included. After trying everything I could think of I had the car flat bedded to Anchorage where they fixed it. No idea what the issue was as they didn't tell the dealer PNA just said to reload the software.
The electrics are troublesome in a car of this caliber and will only get worse as we all migrate to 48v systems.
John is right, it's not the battery it's the software or BMS, but until someone forces the industry to streamline so that LiFePO4 or AGM batteries are interchangeable among different vendors, we will be paying thousands for proprietary systems.
As an aside, my 2008 V8 Touareg has none of these problems needless to say...
siberian
The electrics are troublesome in a car of this caliber and will only get worse as we all migrate to 48v systems.
John is right, it's not the battery it's the software or BMS, but until someone forces the industry to streamline so that LiFePO4 or AGM batteries are interchangeable among different vendors, we will be paying thousands for proprietary systems.
As an aside, my 2008 V8 Touareg has none of these problems needless to say...
siberian
Last edited by siberian; Aug 23, 2022 at 08:47 PM.
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The AGM on the wife's 2020 Macan S died abruptly 3 months after purchased new. No idea and being 350+ miles from a dealer gets your creative juices flowing especially when TOWMBO starts with... "I told you I wanted a Subaru" (no not the WRX STi but the little Forrester) ... I tried shortening the terminals to get it woken up as voltage was like 6 volts or something, as well as other creative tricks (documented at the time on the Forum). In the end I called in some long overdue chits from the Above and after 3.5 DAYS the CTEK charger/maintainer brought it back to life so I could start it, open tailgate etc. A couple of months after that, the headlights began flashing. No idea, but I was about to call the Troopers and ask if they wanted another vehicle with strobe lights already included. After trying everything I could think of I had the car flat bedded to Anchorage where they fixed it. No idea what the issue was as they didn't tell the dealer PNA just said to reload the software.
The electrics are troublesome in a car of this caliber and will only get worse as we all migrate to 48v systems.
John is right, it's not the battery it's the software or BMS, but until someone forces the industry to streamline so that LiFePO4 or AGM batteries are interchangeable among different vendors, we will be paying thousands for proprietary systems.
As an aside, my 2008 V8 Touareg has none of these problems needless to say...
siberian
The electrics are troublesome in a car of this caliber and will only get worse as we all migrate to 48v systems.
John is right, it's not the battery it's the software or BMS, but until someone forces the industry to streamline so that LiFePO4 or AGM batteries are interchangeable among different vendors, we will be paying thousands for proprietary systems.
As an aside, my 2008 V8 Touareg has none of these problems needless to say...
siberian
In my opinion, the last 2 years masked a lot of depreciation on cars that should be suffering some, vis-a-vis taycan and cayenne. Things will settle one way or another, and those cars w/ lithium batteries will be like the mercs with air suspension or any used car in need of new ceramic rotors. At least those you can change to steel most of the time. What VW did is a d*** move. I can't say I'm surprised. Bean counters run this company, and it shows.
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They run ALL companies and as you of course are well aware, they are guided by the 6 phases Project Management:
1) Enthusiasm
2) Disillusionment
3) Panic
4) Search for the guilty
5) Punishment of the innocent
6) Praise and glory for the non participants.
As long as I can find electronic parts for it, I'll never sell my Touareg (I am starting to stock pile though). Keep the faith John...
siberian
1) Enthusiasm
2) Disillusionment
3) Panic
4) Search for the guilty
5) Punishment of the innocent
6) Praise and glory for the non participants.
As long as I can find electronic parts for it, I'll never sell my Touareg (I am starting to stock pile though). Keep the faith John...
siberian
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Originally Posted by siberian
They run ALL companies and as you of course are well aware, they are guided by the 6 phases Project Management:
1) Enthusiasm
2) Disillusionment
3) Panic
4) Search for the guilty
5) Punishment of the innocent
6) Praise and glory for the non participants.
As long as I can find electronic parts for it, I'll never sell my Touareg (I am starting to stock pile though). Keep the faith John...
siberian
1) Enthusiasm
2) Disillusionment
3) Panic
4) Search for the guilty
5) Punishment of the innocent
6) Praise and glory for the non participants.
As long as I can find electronic parts for it, I'll never sell my Touareg (I am starting to stock pile though). Keep the faith John...
siberian
You're correct to stick to what's working. My wife's 958 had zero warranty claims. The current one more than 10. My 991.2 also had no claims, the 992 spent half of its short life with the dealer. I missed several track days either due to lack of parts or the dealer not getting to the car. Maybe that was a good thing, took longer for the car to die.
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A part that should cost no more than 250 installed goes for more than 3k. And that's a consumable, so it's a matter of time even if it won't crap out and die of natural causes around year 3. I think it's absurd.