Sales Agent Pressure On Certain Options
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detansinn (01-23-2021)
#32
Three Wheelin'
I wanted the glass sunroof for a more open feeling cockpit, but frankly couldn't care less if it didn't actually open. I rarely open it. I wish Porsche had a fixed glass panoramic roof option in the 911 like the Taycan's roof. My uncle got the carbon fiber roof option in his car. He doesn't want a sunroof either. To each their own. At this price point, your "sales consultant" should keep their mouth shut and just let you enjoy the experience of ordering your luxury sports car the way you want. UNLESS you ask them for advice specifically for future resale purposes, they should just shut up and be thankful you are giving them your business. You don't have to, and can go elsewhere. They should know that, and respect it.
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detansinn (01-23-2021)
#33
For those of you that have found yourself in this situation when reviewing a build with a sales agent...how do you politely, respectfully respond to a sales agent you pressures you to add options to your build that you do not desire? The pressure to add a sunroof is the big one that comes to mind. I know this might be a common sense thing, but I'd still like to hear how others have dealt with pressure from dealers that tell them they are making a mistake if they don't add option (fill in the blank). It's a conversation that quite frankly sounds really not fun and potentially awkward, telling a sales agent, "I don't care if you think it hurts resale, this is what I want, ok?!"
Thanks to y'all in advance, just trying to prepare to stand my ground while being as kind and respectful as possible.
Thanks to y'all in advance, just trying to prepare to stand my ground while being as kind and respectful as possible.
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#34
RL Community Team
Rennlist Member
Rennlist Member
Debating sunroof / no sunroof is starting to take on the PDK / 7 MT debate.
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aggie57 (01-24-2021)
#36
Or just out and out go to battle, get your mouth ahead of theirs, maybe have chips lined up you collected along the way. But as I've gotten older, I'm more interested in enjoying my day, helping others enjoy theirs and just calmly opening the gate and walking through it.
#37
Rennlist Member
For those of you that have found yourself in this situation when reviewing a build with a sales agent...how do you politely, respectfully respond to a sales agent you pressures you to add options to your build that you do not desire? The pressure to add a sunroof is the big one that comes to mind. I know this might be a common sense thing, but I'd still like to hear how others have dealt with pressure from dealers that tell them they are making a mistake if they don't add option (fill in the blank). It's a conversation that quite frankly sounds really not fun and potentially awkward, telling a sales agent, "I don't care if you think it hurts resale, this is what I want, ok?!"
Thanks to y'all in advance, just trying to prepare to stand my ground while being as kind and respectful as possible.
Thanks to y'all in advance, just trying to prepare to stand my ground while being as kind and respectful as possible.
#38
I'm not sure I understand the diatribe against sunroofs. How does an open sunroof differ from a Cab with its top down? If you don't like the feel of sun and wind, that's understandable, but it is hard to imagine that thousands of Cab buyers are out there suffering with their decisions. Also, how many people really experience leaks with their sunroofs? In a Porsche, it is probably a very, very rare occurrence. Regarding resale, my SA absolutely agrees that it is my choice and he'd happily order my car whichever way I want. He just pointed out that cars without sunroofs are much more difficult to sell when the time comes. (I've been dealing with this guy for 25 years, and I trust him). I figured if I only use the sunroof only once in a while, on beautiful spring and autumn days, then it will be worth it-- plus, I'll probably get the $1500 back on trade-in, so the open roof option is probably free, or nearly so over the car's life cycle.
#39
Burning Brakes
I had incredible pressure to buy extra options that I didn't want or had interest, but I was very happy that it happened, because my sales lady was HOT !
#40
I'm not sure I understand the diatribe against sunroofs. How does an open sunroof differ from a Cab with its top down? If you don't like the feel of sun and wind, that's understandable, but it is hard to imagine that thousands of Cab buyers are out there suffering with their decisions. Also, how many people really experience leaks with their sunroofs? In a Porsche, it is probably a very, very rare occurrence. Regarding resale, my SA absolutely agrees that it is my choice and he'd happily order my car whichever way I want. He just pointed out that cars without sunroofs are much more difficult to sell when the time comes. (I've been dealing with this guy for 25 years, and I trust him). I figured if I only use the sunroof only once in a while, on beautiful spring and autumn days, then it will be worth it-- plus, I'll probably get the $1500 back on trade-in, so the open roof option is probably free, or nearly so over the car's life cycle.
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Marantz2270 (01-23-2021)
#41
Burning Brakes
I'm not sure I understand the diatribe against sunroofs. How does an open sunroof differ from a Cab with its top down? If you don't like the feel of sun and wind, that's understandable, but it is hard to imagine that thousands of Cab buyers are out there suffering with their decisions. Also, how many people really experience leaks with their sunroofs? In a Porsche, it is probably a very, very rare occurrence. Regarding resale, my SA absolutely agrees that it is my choice and he'd happily order my car whichever way I want. He just pointed out that cars without sunroofs are much more difficult to sell when the time comes. (I've been dealing with this guy for 25 years, and I trust him). I figured if I only use the sunroof only once in a while, on beautiful spring and autumn days, then it will be worth it-- plus, I'll probably get the $1500 back on trade-in, so the open roof option is probably free, or nearly so over the car's life cycle.
#42
Burning Brakes
if you plan to seriously race this car, then a sun roof is a no no ! A racing car is strengthened by an aftermarket install of a roll cage. The Sun Roof is a weak area . I found out,the hard way, when I went to sell my 2003 BMW M3 manual transmission. People appreciated the Dinan Upgrade
but said that it was incompatible with track use because of the sun roof , so collectors were less interested.
but said that it was incompatible with track use because of the sun roof , so collectors were less interested.
#43
The dealership I bought my Cayenne S from actually did that. My SA was going over the build sheet and told me they sprung for the heated steering wheel, said "you'll use it all the time and it helps with re-sale" He was right, it's my favorite option LOL ..
#44
That's fair, I can see how you'd think it is a strange thing to ask about. I'll stand my ground for sure, just curious to hear other's mindsets in such interactions. In any case, people have shared thoughts here already that I have found very helpful. So thanks everyone!
#45
At this price point, your "sales consultant" should keep their mouth shut and just let you enjoy the experience of ordering your luxury sports car the way you want. UNLESS you ask them for advice specifically for future resale purposes, they should just shut up and be thankful you are giving them your business. You don't have to, and can go elsewhere. They should know that, and respect it.
With that said, I agree they should not come off as pushy in any way - unless the customer is specing a crazy color combo or something truly outlandish. Then, they should just make sure that's what the customer wants.