Hothonda

I removed my CC auto- pay info yesterday & logged out.

Logged on again and there it was ...... It will let you enter a new different card but if it's a bogus number to just fill in the space it won't take it.

I did receive 4 emails yesterday after I cancelled, confirming each radio ID & a
form letter saying that it was a done deal.

What a way to conduct business -this company is predator.

Archimedes

Nothing worse than talking with customer service at XM Sirius. I'd rather have a root canal, or talk to a Comcast customer service rep...

saeyedoc

It's really not bad once you get the routine down. Ask for customer retention, whine that you don't use it much and will cancel if they don't lower the price. Let them record you saying you're going to drop it. Agree to their BS about the auto renewal and away you go.

Guzzgreg

"Uh, you are renewed by invoice so you don't need to be auto renewed. Don't pay the invoice and see what happens."
Uh my point was, they send me an invoice, I call them and it's on. Don't want to give me the same deal? Ok cancel 3 cars. They always cave. Yes a PITA but I will NEVER give them a CC. So they cant auto bill my CC.

clutchplate

Sorry but you don't know what you're talking about. They may be tolerant when they still think they have you on the hook, but try to get a dispute resolved with even the highest levels of management. Why anyone would deal with them with all of the free streaming apps is beyond me.

Todd B

My bank of america visa has an online shopping card generator, so I can generate a temporary visa number that is good for X amount and X number of months. Another alternative is to use a gift visa card, put it on the account, and then drain the card at the gas station.

Gary JR

And my point is renew by invoice does exactly nothing for you except cost you a few extra dollars service charge. Unless you call you are on the hook whether they have your CC or not.

Guzzgreg

Uh...OK Jr.

Gary JR

Yeah best you got. I understand.

Archimedes

Last time I called to cancel service on a car I sold it went like this:

Me: Yes, I'd like to cancel my account?

Rep: Why are you cancelling sir?

Me: Because I sold the car.

Rep: OK, which new car are you adding service to?

Me: None, I didn't buy a new car, I just sold one.

Rep: Really, you didn't replace it with another car?

Me: No, really, I think I'd be aware of that.

Rep: Okay sir, let me process it for you... (10 minutes of waiting followed by having them record statements of me cancelling...)

Me: Are we done?

Rep: Sir, we'd like to send you two free gifts, receivers that you can use anywhere in your home or office (2 minutes or script reading)

Me: No interest, thanks. Are we done?

Rep: Really, you don't want your free gifts?

Me: Nope. Are we done?

Rep: Sir, why would you turn down a free gift?

Me: Are you ****ing retarded or just don't understand English? No interest. Are-we-done?

Rep: Sir, I don't know why you're getting angry with me...

Me: Okay, so retarded it is. Are-we-done?

20+ minutes of my time to simply stop service on a radio.

Noah Fect

You people must have a lot of time on your hands to spend all that time writing checks, generating one-time card numbers, or listening to sales droids read scripts over the phone. You need a better script of your own.

Either act like a total psycho ("The jury came back in two hours. Two hours, do you believe that happy crappy? And they said I'm going away for 15 years. Well, I know people who know people, you know? And when I find out the name of that smartass jury foreman we'll see who spends 15 years locked up in a cage someplace.")

Or play the tragedy card: "(sniff) It wasn't my car, it was my kid brother's. He's (sniff) dead now. Mom said not to buy him a 400-horsepower Porsche, but I told her he could handle it. And now I'm late for my therapist appointment, so I really appreciate your help. (sniff)."

There are any number of other ways to get these twits off the phone and get the account closed down, just use your head.

Porsche_nuts

playing any death tragedy card just brings bad karma IMO - gotta be a better way to "just use your head"

Noah Fect

Such as not believing goofy stuff like that?

Porsche_nuts

My bad . . . I get it now, you were just trying to be goofy.

GiuseppeM

That sounds just like calling any American company in the past decade...

I just got my famous renewal... they're asking $218 and they made it really clear they'll take them in a way or another... I never authorized auto renewal so now I have to call them and get the same story.

Are you guys sure you can cancel and start over to get new offers?