Yep, already have. Had a misunderstanding and we get it all worked out. Thanks

 

I would like to make a suggestion to all on this forum. If you have a problem with a vendor, supplier or otherwise, please before you post and create ill will; try first to work it out. If nothing comes of an attempt to solve a problem, then fine, alert us. We all work very hard to deliver our wares, whether it be professional service, automotive or whatever. This thread had not been well served by anyone.

 

+1 well said.

 

Hi Frank,
I agree to a point! But to make that statement blindly, you should know all the circumstances. How long do you wait for a solution? One day, 2, 3! Each person is different and each circumstance is different. I am not going to get into what was discussed. In your earlier post you said it sounds normal. Well they heard it and they are fixing it! Everything is good now!

When I got a call from them today, I was very happy after 15 minutes of talk. They made it very good and than so did I. I put my posts back up and felt confident again. So did my friend. I am fully behind them now.

 

+1

 

I am not a "quasi" moderator. All I was trying to convey was that this thread went "south" and IMHO it was in part caused by someone other than the OP taking up the argument. I have no bias here, I thought that what I heard was quite normal, however it was a cellphone reproduction and it appears that something was missed in the translation for sure. All I was trying to convey is that the thread lost its message, it seemed to border to vitriolic.

 

Frank,

Understood on that part. But to be clear, we are good friends that live a mile apart. She posted before she left the state and than was on vacation and just got back, we were both in talks with them via email. As well, being a new member and trying to learn the forum from abroad with a smart phone.

I understand the confusion though. Vitriolic was not her or my idea of cool. It was to bring an issue out, to get it rectified, and to move on. Thanks

 

Thing is not all the communication between me, Stratocaster69 and AWE reps were shared with you all. So honestly, where it might seem things went south, not knowing all the communications back and forth you cannot see the whole picture of what has transpired since thread started. I am sure you would be just as frustrated if you were in same situation with a vendor.

They have come through with resolution and both myself and Stratocaster69 are satisfied. Neither of us meant ill will, just wanted some wise input and eventually a resolution from vendor.

 

^
This

 

Totally agreed. A better approach would have been for Strato to post a new thread directed at AWE with his concerns/issues to give them a chance to respond/resolve. Editing and removing all of his prior AWE related posts is beyond confusing and to me makes the issue seem much more serious than it was.

Perhaps just a simple matter of forum etiquette but based on my experience in this area deleting one's entire posting history is usually the nuclear option... as opposed to starting a clean/new thread with concerns and having that work towards resolution with the vendor.

Armchair moderator out.

 

Lesson learned