dmk2

My feeling is that service standards have declined as Porsche has moved further away from being a niche sports car maker and closer toward a mass market SUV manufacturer.

ClassJ

This is 100% factual. They service daily driver sedans and SUV’s day in and day out. Sports cars are an exception.

Last trip to the dealer with my Cayman:

1) None of service valets knew how to drive stick and neither did the service advisor. They had to page a tech that could drive the car.

2) The car went in detailed fresh out of the garage. I had worked on it that weekend and had it looking great. It was there a week. They kept it outside in the sun. It had rained. Birds decided to decorate it. The sun etched that into the clear nicely.

3) The platinum interior had grease on seats, door panel, carpet, floor mats, etc.

They called to service my T recently for the first free oil change. I think I will just take care of it myself.

dmk2

My solution to such problems is to take our P-cars to a local dealer's shop foreman's private shop.

We work on the cars together, work is done with the utmost attention to detail, and I go home satisfied.

If the cars need warrantee work, I text him directly and hand him the keys at the dealership. He does the work and hands the keys back to me. No one else handles the cars. Period.

It shouldn't take having a friend at the dealer to get this sort of service. That should be the standard.

dmk2

I wonder what Corvette service at a Chevy dealer is like these days.

ClassJ

That’s a great setup. At this point all I can hope for is no need for warranty work.

Penn4S

Those are some sad dealers. I have not had these types of issues, great SA's, no damage and pick up service if I ever needed it, good loaners.

Hurricane

I am sure it isn't too different than the service I had 10-20 years ago for my Corvettes. Fake wood paneling in the waiting room, waiting in line behind someone getting warranty work for interior trim pieces falling off their Cobalt or Cruz, and then explaining to the service writer that the driver's side window won't roll down. "No, the driver's side." "The front door or the rear door?" "No, the Corvette is a two seater, it only has two doors." "No, I don't need a tire rotation (different wheel sizes front to back, asymmetrical tires, it's impossible)." "You need to keep my car all day?" "Okay, I guess a loaner car would be fine." "Oh, you don't offer loaner cars."

I dropped off my Vette for service one time at 8 am for a scheduled appointment. I came back at 5 pm and they had not even moved my car to look at it. The service writer, in a low voice, said for me to take it to dealer XXX, they have a good Corvette technician. Never went back there.

If you find a place with a good Corvette tech, it isn't so bad. Service was certainly cheaper (and far less frequent) than Porsche, by a considerable amount.

Hurricane

I am actually looking forward to EVs and lower service requirements and cost.

ClassJ

That’s funny. Trust me, no consumer, long term, will save anything on electric cars. Not on the cost of the energy source, service, car itself, etc.

Hurricane

...

BOPE

I agree!

Jason

sanghav4

Happy for you! I hope there is a GT4 out there, with a PDK that will hopefully end up in my garage!

Bemo

I've had mixed results with the local dealer, too.
Four trips to sort out a tire replacement...from silver weights on my black rims, to left over glue residue when those were changed to black, to a loss of a weight which required rebalancing...

I pray that I don't need major service done. I'm out of warranty anyway so Hello local Indy shops...

koala

My local Porsche dealer just loves to tell me "no" - so, I now tell them "no, I won't have it serviced there."

dmk2

thank you!

it is coming my friend, and you will be able to get your hands on one soon enough.