Dear Rennlisters,
I am the co-owner of Apex Performance Parts with Matt Romanowski. I can only say I am sorry for the problems you had with our company. Apex has been dealing with a few things over the past few months. First, we moved to a larger place and our #'s changed. Second, Matt who handles all of our orders has been dealing with a few major personal changes in his life. As much as I care for my partner and what he was going through, our customers were the people that suffered the most. Within the past few weeks I have personally taken over all orders and shipments for Apex. I can only make the promise that if we are lucky enough to retain any of your services that you will once again get our first class service that we used to be known for on Rennlist.
I personally had no idea that those orders that were listed above existed. I can only say I am sorry again and I look forward to hopefully working with you all again. Best wishes - Jay Gratton

 

Jay

I have no problems with your company as i have not ordered from you but would like to say thanks for a heart felt apology.

i hope others here see it and take it on board.

Good luck with sorting the issues out.

 

John,
Thank you very much. We are going to right this ship as soon as we can. I am sure Apex will lose some clients over this, but my main goal is to handle this situation with as much class as we can. Again, thanks for the kind words. Best wishes - Jay Gratton

 

Good Morning,
After looking into a few things and speaking with the office. I have come to find out that we never recieved those orders. We were having trouble with our server for a while but we had no idea that we were in fact missing some of our orders. However, in no way am I ducking the blame for this. The blame for this is still ours to take. As far as we know we are now getting all of our orders and e-mails. I will personally look into this matter ASAP and make sure we are getting all of our orders.
It is still our fault for not changing our #s on the site since we moving a few weeks ago. For those of you that did order parts from us and were worried about being charged, you can relax. We can only charge your card if we do it manually. So by not getting your orders at all, we never recieved your card information to charge. Just to make sure everyone understands, if you never recieved parts you never got charged. I hope this puts some of your minds a little more at ease. We are still having our web person come in this week to change the numbers for you to contact us with in the future. Thank you Rennlister for your understanding. Again, Best wishes - Jay Gratton

 

Hello,
I have decided to take the whole web page and start over. I hired a new web person to design it for Apex and I am really excited to see how it turns out. Please check in with us over the next few weeks for updates and to see our new smooth running operation! Best wishes and thanks for the support everyone. - Jay Gratton

 

As a new rennlister I appreciate the sincerity of your message. Looking forward to doing business with you and your company in the future.

 

Thank you very much and we look forward to dealing with you as well! Best wishes - Jay Gratton

 

I too appreciate the sincere (dare I say "classy") apology and I will certainly look forward to supporting you in the future.

Marc
p.s. I'm glad to hear about the new web site too!