AVG TIME TO GET GURU PARTS
10-01-2004, 11:17 PM
#16
Race Director
Well said POP. Keep in mind you are not dealing with a large corporation, but a single guy that is trying to develop products and service his entire customer base for the most part by himself.
10-02-2004, 12:29 AM
#17
UAE Rennlist Ambassador
Rennlist Member
Rennlist Member
The last time i contacted Danno (dan) was last Saturday and i got a reply by Sunday.........but as mentioned, it's a hit or miss kinda thing with Dan 
10-02-2004, 03:02 PM
#20
Three Wheelin'
Originally Posted by Porsche-O-Phile
Awww geez. Take it easy on the guy - he's running a small shop with a lot of orders / demand and believes in quality over quantity. Based on his own experiences with a certain other vendor who I will not mention the name of (some of you know who it is) and their rushed, half-assed approach to getting stuff done and how pissed off Danno was when his engine blew up as a result, I'm sure he doesn't any of you out there to go through the same. Just keep on him and I'm sure he'll come through - he isn't the kind of guy to stiff anyone - probably just needs a good reminder now and again like the rest of us.
10-02-2004, 03:24 PM
#21
Nordschleife Master
If he's a one man shop and can't respond quickly that's cool, but he shouldn't be completing visa transactions and cashing cheques if he has no idea when he can ship.
10-02-2004, 05:42 PM
#22
Addict
Rennlist Member
Rennlist Member
Join Date: May 2002
Location: Phoenix, AZ - NJ Runaway
Posts: 3,649
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by Peckster
If he's a one man shop and can't respond quickly that's cool, but he shouldn't be completing visa transactions and cashing cheques if he has no idea when he can ship.
10-02-2004, 06:51 PM
#23
Race Car
Join Date: Oct 2003
Location: Pueblo,CO
Posts: 3,591
Likes: 0
Received 0 Likes
on
0 Posts
from what i understand he doesn't even have the credit card swipe thing even working. I order my headgasket a month ago and since it wasn't working he said he would charge it next month when he gets everything installed and fixed. He shipped me the headgasket without even charging me 
10-02-2004, 08:40 PM
#24
Rennlist Member
Damn.........wish I got service like that from Guru !
Just a major pet peeve of mine I guess..............
If I tell a customer "I'll call you on Monday"............I make damn sure "I call them Monday".............If I tell one of my customers........."I'll be there Monday with a quote"................I make damn sure "I'm there with a quote"!
I would not get so frustrated with Guru if Danno wouldn't say........"It will go out on Monday". I delt with those promises for three months when I ordered my chips. Just step up and deliver the unpopular massage.........."I'm swamped and developing a new code to provide more HP......It will be 2 months". I understand cottege industries & nitche marketing, but it is critical for any business to under promise & over deliver. Maybe lead times for Guru would improve if every product weren't a "one off".
But then again......I guess that's the lure of Danno's stuff.
Just a major pet peeve of mine I guess..............
If I tell a customer "I'll call you on Monday"............I make damn sure "I call them Monday".............If I tell one of my customers........."I'll be there Monday with a quote"................I make damn sure "I'm there with a quote"!
I would not get so frustrated with Guru if Danno wouldn't say........"It will go out on Monday". I delt with those promises for three months when I ordered my chips. Just step up and deliver the unpopular massage.........."I'm swamped and developing a new code to provide more HP......It will be 2 months". I understand cottege industries & nitche marketing, but it is critical for any business to under promise & over deliver. Maybe lead times for Guru would improve if every product weren't a "one off".
But then again......I guess that's the lure of Danno's stuff.
10-02-2004, 09:06 PM
#25
Three Wheelin'
Join Date: Sep 2003
Posts: 1,917
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by mwc951
Damn.........wish I got service like that from Guru !
But then again......I guess that's the lure of Danno's stuff.
But then again......I guess that's the lure of Danno's stuff.
You know its hit or miss but Guru is not the only game in town and IMO good products also need good customer service and Vitesse-SFR and Lindsey all have amazing products along with top shelf customer service.........I have never had a problem with Danno .....but I have read alot of horror stories and will stick with the other vendors in the future..........no doubt Danno knows his stuff and is a HUGE contributor to this board!
Good luck
10-02-2004, 11:05 PM
#27
Burning Brakes
Join Date: Dec 2002
Location: ottawa
Posts: 1,086
Likes: 0
Received 0 Likes
on
0 Posts
How many years has this been going on, i can't belive people still buy parts from this guy. When we have so many other good venders out there. If you are in the market for a set of chips or turbo system,or pb you can't go wrong with Vitesse products, plus the is service excellent. Order something from Vitesse, and you will recive it in the appropriate time same goes sfr and Lindsey.
10-03-2004, 02:13 AM
#28
Pro
Join Date: Oct 2003
Location: Ames, Ia
Posts: 666
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by Karl2bdc
Well i am sure you can find a couple of 1-2 page posts on advice for dating women in the OT that he has time to write 