J Chen

O.K Guys,
As you'll know. Lots of time when we buy upgrade
parts for our cars, we would talk to the vendors &
consult them on what we're looking to purchase. In
most cases if they're a reputable company, we would
take their advice & recommendation.

1.What happens if the product you bought which was
recommended by the vendor does not perform to
your satifaction ?

2.What would you do if the vendor does not warrant
your claims ?

special tool

Circumstantial, man. Give us some more details.

J Chen

Hi Special Tool,
More details will have to come later. I don't want to flame
the vendor right now but my instinct tells me that I may
be caught in this dilema. That's why I seeking for opinions
& advice. Right now they're telling me they will speak to
the manufacturer & will let me know of the outcome.

Thanks

jp944

I'm guessing this is about your Spec II clutch?

It's hard to discuss such a nebulous hypothetical situation, but my thinking is that if a vendor makes a recommendation that turns out to be impractical, they should at least work at a resolution. Money back? Maybe not. I think that they should be helping you get the right part and unload the wrong one somehow. It is usually one of those deals where both parties take part of the monetary hit. It sounds like the vendor is trying.

Sam Lin

It's not hard to tell from your previous posts that this is about your Spec Stage 3 Clutch and probably a dispute with Lindsey Racing, since they're the most prominent Spec vendor for our cars.

It'll come down to what was specifically said during discussion, and most likely differing definitions of "streetable."

Sam

J Chen

O.K Guys,
Let's not get it out of hands yet alright. Basically it started
by me asking for a clutch that could handle 400hp. Car
street driven. Recommended to go Spec stage III.
After install, you guys know my problem. E-mail them,
was told that my engine & trans mount could be the
culprit cause they have 2 cars in the workshop with
the same symptom. After changing engine mounts
no more problem but my engine mounts are new.
The thread that I posted does show that I'm not the
only guy with drivability issues. Latest e-mail I got
was they'll try to speak with Spec & see what happens.
At the same time I was given Spec's techline no. to call.
Why would I want to call Spec in the first place when the
vendor should be looking into it on behalf of his/her customer.
With their reputation, I'm sure they can come up with a
solution but just in case it does'nt. What can I do about it ?
Besides what about labor cause ?

Thanks guys for sharing your views

tommo951

I don't know the law in US regarding sales of goods but in UK the law states that the goods have to be:
1 of merchantable quality
2 Fit for the purpose for which they were sold

I would have thought in US if representations were made for their suitability. It is up to the vendor to make good any loss you have experienced then the vendor should mitigate his losses against the manufacturer. However in practice you often find in boutique operations, vendors would rather not try to mitigate their losses for fear that they may lose suppliership. But in any case it is up to the vendor to show good faith as he has made false representations even if they were made unknowingly. I know for a fact the US is exactly the same in Law as "ignorantis et non excusat" (ignorance is no excuse or defence)
I hope your supplier does the right thing by you, I am sure they will come good

JDeitz951

If Lindsey gave you the number, don't even hestitate to call the manufacturer. Be pro-active, get educated and get satisfaction. Don't wait for the vendor to get back to you. I'm sure Lindsey is the most upstanding guy, no question. But you're just one customer and he's a busy guy. Help yourself. You don't have to be obnoxious or pushy, as a matter of fact, you should be respectful and get respect in return. But do your research. Maybe you'll get the answer from Spec and save Dave and yourself some time.

hosrom_951

JChen: You might kill me for this, but the installation went fine right?

Everything fitted smoothly (nothing forced into place) ?.

jp944: 'Money back? Maybe not'

Even if they do send hime the money back, imgaine what he has to go through (and pay) to get that clutch out and sending it it? plus the car wouldn't be drivable till the new clutch comes back.....

jp944

As I said, even best case scenario will cost everyone involved more than it should have.

rage2

Spec stage 3 clutch for the street, good luck with that. You gotta be real hardcore to use that clutch for the street .

I've driven my share of Spec clutches (not for 951) and I wouldn't ask for more than stage 2 for the street. Stage 2 should hold 400whp fine.

My clutch setup (KEP Pressure plate, 930 style clutch disc) has fairly harsh and random engagement, a bit worse than the spec stage 2 but easier than the stage 3. It held 460whp fine. On the street, it's tough... I still stall it once in a while hehe. You do get used to it eventually though, with the odd stall here and there.

Good luck with your quest, I seriously doubt you'll get anything back because you don't like how it drives. I mean what do u expect from such a strong clutch?

NZ951

Chen, you took it in the *** with their recommendation and did not do well enough to determine your concept of streetable. You need the stage 2 quite clearly, their write ups are somewhat misleading given the general opinions of the clutches and their performance.

dmoffitt

I hate to come across as a dick...
but you suck it up and consider it a learning experience.

we all have different ideas of 'streetable' (*ahem* look at what i consider a street car) - I think my KEP pressure plate is insanely stiff. but I like it. while it's up to the vendor to be informed and make a recommendation, it's up to the buyer to insure that the recommended product is the best option - you shoulda done more homework.

I'm sorry you're not happy, and I'm sorry you got screwed - I don't just say this because I've bought a TON of their products btw -- but Lindsey Racing has always been ABSOLUTELY fair / upstanding / accurate when I've dealt with them. If they recommended it to you, it was probably based on something you said, whether it was power 'requirements' or what have you. Hell, I'm running a Sachs "Sport/Race" disc with the KEP plate, and figure that if I don't drag-launch the car it will hold far more than 400rwph. *shrugs* I guess as I said it comes down to your own personal definition of 'street drivability'

and NZ...

look kid. I like you. I like your enthusiasm. I like how exited you are about the 951 - but perhaps you should tone it down JUST A LITTLE??? He didn't "take it in the ***" and the writeups aren't "misleading" - using such absolute terms isn't terribly appropriate, and while this may sound argumentative and like a personal attack (it's not. take it with a grain of salt) your reply added nothing to this thread and I feel is merely intended to fuel the fire. chill a little, ok? you don't have to jump on every bandwagon or take sides in every issue to earn respect (or increase your post count hehe).

Edit: I should note, I haven't had the best experience with SPEC either, they sent us the wrong flywheel for a, uh, I think it was a 2.4L j-body... it was a while ago, I don't remember the details. What I DO remember is that after them sending 3 parts, we didn't have a setup that worked. However, Dave in their tech dept. was very helpful and understanding and took everything back and even covered return shipping.... I have considered trying one of their clutches should mine go but after this and rage's comments, I may well steer clear.

J Chen

JDeitz, calling Spec is not a problem for me but it just made me feel
as if the're trying to pass the ball to another party.

Hosrum, You saw my Gt25 install pics. With the amount of effort that
I've put in, you can be sure that I would not do a ahalf way job for the
clutch install. Anyway, after installing the flywheel, I made a pointer that
was mounted very close to the surface of the flywheel to check for run-out.
I did the same after mounting the pressure plate as well.

Rage, NZ, No body in this world can be Mr. Know All but in situations like
this one, if the vendor does not help resolve the problem which was in the
first place their mistake, does it not make us the consummers suckers ?

NZ951

Clearly the write up is misleading... I have yet to see someone say the stage 3 is streetable and we have many instances of saying its not really. The topic is an issue about the expectation of the product, the write up about the product frm the vendor is very relevant, so questioning that does add to the thread. I dont take sides on every issue at all. Thats misleading and an absolute term which is clearly not true...