Anyone using 928 Motorsports upper control arm?
03-22-2011 | 09:36 PM
#76
Thread Starter
Nordschleife Master
Joined: Jul 2001
Posts: 6,431
Likes: 33
From: Lansing Michigan
You know guys I am not picking a side but I have noticed something.
If I went to a shop and asked them to replace a part or fix something and they had to install it 3 different times to get a good one. That is the shops problem to take up with their supplier.
But as a mechanic, at home, when I had to make 3 trips to NAPA for an alternator till I got a good wilson rebuild for a Datson, then I have to suck it up because I am doing my own R&R. The labor part you can never complain about because it is ... um ... back yard mechanics.
The NAPA shop I was dealing with was really good and had a tester to spin them up on and so when I brought the second one back we tested it to make sure that I wasn't missing something. We tested the 3rd one before I left because ILL be %$#@ that I was going to make a 4th trip to town.
Just an observation that Ya it really sucks, and sometimes stuff happens.
Glad to here that it is settled
If I went to a shop and asked them to replace a part or fix something and they had to install it 3 different times to get a good one. That is the shops problem to take up with their supplier.
But as a mechanic, at home, when I had to make 3 trips to NAPA for an alternator till I got a good wilson rebuild for a Datson, then I have to suck it up because I am doing my own R&R. The labor part you can never complain about because it is ... um ... back yard mechanics.
The NAPA shop I was dealing with was really good and had a tester to spin them up on and so when I brought the second one back we tested it to make sure that I wasn't missing something. We tested the 3rd one before I left because ILL be %$#@ that I was going to make a 4th trip to town.
Just an observation that Ya it really sucks, and sometimes stuff happens.
Glad to here that it is settled
03-22-2011 | 09:47 PM
#77
Thread Starter
Nordschleife Master
Joined: Jul 2001
Posts: 6,431
Likes: 33
From: Lansing Michigan
If this was my issue we would fully refund the cost and the shipping and no questions asked and add a full apology. Just so you have a base line Dan. Normal practice with most companies I deal with.
Buy the A arms from Mark at 928 International as they are better than new. I have sold a lot of them and customers cannot believe the quality.
Buy the A arms from Mark at 928 International as they are better than new. I have sold a lot of them and customers cannot believe the quality.
Thanks for the support!
03-22-2011 | 09:55 PM
#78
Race Director
Joined: May 2001
Posts: 10,862
Likes: 34
From: Indianapolis, IN
Wow, unbelievable. The "smear" email from Dan was pretty nice and straight-forward. 
I would have said much worse after dealing with this crap.
Refund the man's money and move on...you aren't doing yourself or your business any favors in this thread.
I would have said much worse after dealing with this crap.Refund the man's money and move on...you aren't doing yourself or your business any favors in this thread.
03-22-2011 | 09:57 PM
#79
Thread Starter
Nordschleife Master
Joined: Jul 2001
Posts: 6,431
Likes: 33
From: Lansing Michigan
Thanks for the support Sam!
03-22-2011 | 10:07 PM
#81
Thread Starter
Nordschleife Master
Joined: Jul 2001
Posts: 6,431
Likes: 33
From: Lansing Michigan
03-22-2011 | 10:14 PM
#82
Drifting
Joined: Oct 2009
Posts: 2,638
Likes: 2
From: Alberta, Canada
Take the repair.
let this thread die
sell them on e-bay
buy the ones you want.
BTW thats how i ended up with the 928ms ones that I have.
I bought them off of someone, both for $300.
They are both tight as they should be and as a mechanic I like the rebuildable option that I can deal with from now on.
I needed an alignment anyway which I am going to try and do by following the DIY video guide.
03-22-2011 | 10:18 PM
#83
Rest in Peace
Rennlist Member
Rennlist Member
Joined: May 2006
Posts: 9,903
Likes: 2
From: Bird lover in Sharpsburg
If this was my issue we would fully refund the cost and the shipping and no questions asked and add a full apology. Just so you have a base line Dan. Normal practice with most companies I deal with.
Buy the A arms from Mark at 928 International as they are better than new. I have sold a lot of them and customers cannot believe the quality.
Buy the A arms from Mark at 928 International as they are better than new. I have sold a lot of them and customers cannot believe the quality.
It is not worth the bad feelings to do anything but what ever the customer wants, to make them happy.
03-22-2011 | 10:19 PM
#84
Thread Starter
Nordschleife Master
Joined: Jul 2001
Posts: 6,431
Likes: 33
From: Lansing Michigan
There is a 4th option.
Take the repair.
let this thread die
sell them on e-bay
buy the ones you want.
BTW thats how i ended up with the 928ms ones that I have.
I bought them off of someone, both for $300.
They are both tight as they should be and as a mechanic I like the rebuildable option that I can deal with from now on.
I needed an alignment anyway which I am going to try and do by following the DIY video guide.
Take the repair.
let this thread die
sell them on e-bay
buy the ones you want.
BTW thats how i ended up with the 928ms ones that I have.
I bought them off of someone, both for $300.
They are both tight as they should be and as a mechanic I like the rebuildable option that I can deal with from now on.
I needed an alignment anyway which I am going to try and do by following the DIY video guide.
03-22-2011 | 10:20 PM
#85
Rest in Peace
Rennlist Member
Rennlist Member
Joined: May 2006
Posts: 9,903
Likes: 2
From: Bird lover in Sharpsburg
NAPA has policies in place to pay for labor on defective parts, at least here they used to.
I no longer buy any hard parts from NAPA as the quality is on par with AutoZone/PepBoys, etc these days.
I would not worry about something that takes a hour to install, but if it is a all day thing, you bet I have been paid for it.
I no longer buy any hard parts from NAPA as the quality is on par with AutoZone/PepBoys, etc these days.
I would not worry about something that takes a hour to install, but if it is a all day thing, you bet I have been paid for it.
You know guys I am not picking a side but I have noticed something.
If I went to a shop and asked them to replace a part or fix something and they had to install it 3 different times to get a good one. That is the shops problem to take up with their supplier.
But as a mechanic, at home, when I had to make 3 trips to NAPA for an alternator till I got a good wilson rebuild for a Datson, then I have to suck it up because I am doing my own R&R. The labor part you can never complain about because it is ... um ... back yard mechanics.
The NAPA shop I was dealing with was really good and had a tester to spin them up on and so when I brought the second one back we tested it to make sure that I wasn't missing something. We tested the 3rd one before I left because ILL be %$#@ that I was going to make a 4th trip to town.
Just an observation that Ya it really sucks, and sometimes stuff happens.
Glad to here that it is settled
If I went to a shop and asked them to replace a part or fix something and they had to install it 3 different times to get a good one. That is the shops problem to take up with their supplier.
But as a mechanic, at home, when I had to make 3 trips to NAPA for an alternator till I got a good wilson rebuild for a Datson, then I have to suck it up because I am doing my own R&R. The labor part you can never complain about because it is ... um ... back yard mechanics.
The NAPA shop I was dealing with was really good and had a tester to spin them up on and so when I brought the second one back we tested it to make sure that I wasn't missing something. We tested the 3rd one before I left because ILL be %$#@ that I was going to make a 4th trip to town.
Just an observation that Ya it really sucks, and sometimes stuff happens.
Glad to here that it is settled
03-22-2011 | 10:26 PM
#86
Rennlist Member
Joined: Jun 2008
Posts: 4,681
Likes: 64
From: Tasmania, Australia
.............. But as a mechanic, at home, when I had to make 3 trips to NAPA for an alternator till I got a good wilson rebuild for a Datson, then I have to suck it up because I am doing my own R&R. The labor part you can never complain about because it is ... um ... back yard mechanics.........
If this was my issue we would fully refund the cost and the shipping and no questions asked and add a full apology. Just so you have a base line Dan. Normal practice with most companies I deal with.
Buy the A arms from Mark at 928 International as they are better than new. I have sold a lot of them and customers cannot believe the quality.
Buy the A arms from Mark at 928 International as they are better than new. I have sold a lot of them and customers cannot believe the quality.
03-22-2011 | 11:10 PM
#87
Captain Obvious
Super User
Super User
Joined: Aug 2003
Posts: 22,846
Likes: 340
From: Cambridge, Ontario, Canada
Store policy my a$$.... it was writen by the "company" to hide behind when the $hit hits the fan. And that 15% restocking fee is a downright insult.
Over the years I've seen enough threads on the antics of this company to, NOT TO, ever buy anything from them.
Over the years I've seen enough threads on the antics of this company to, NOT TO, ever buy anything from them.
03-22-2011 | 11:18 PM
#88
Man of many SIGs
Rennlist Member
Rennlist Member
Joined: May 2005
Posts: 8,722
Likes: 11
From: Florida, USA
Carl, quit being a jerk and give the guy his money back. I have dealt with you twice. Both times there were issues with the parts you supplied and both times you tried to convince me that it wasn't your fault and that my car must be unique. I WILL NEVER DEAL WITH YOU AGAIN, and I'm sure I'm not the only one. Quit being a Mason ( 928 Worldwide ) and do the right thing before everyone see's how you do business. You are hiding behind your "policy". You are the owner, you set the policy. Why don't you do the right thing instead of making excuses. Man up Carl
Last edited by Fabio421; 03-23-2011 at 09:54 AM.
03-23-2011 | 12:16 AM
#89
Nordschleife Master
Joined: Apr 2008
Posts: 9,337
Likes: 4
From: Austin, TX
Full refund is the only answer here...unfortunately that will require MORE WORK and MORE investment of money on new/rebuilt parts...sad and unfortunate all the way around.
Last edited by pcar928fan; 03-23-2011 at 12:35 AM.
03-23-2011 | 12:54 AM
#90
Drifting
Joined: Jul 2002
Posts: 3,348
Likes: 0
From: Los Angeles, CA
Damn, I could copy and paste my response about all the Devek issues years ago...
What I said then, and will say again now, is that you are VERY lucky to have someone
out there making custom performance parts for your cars. It's not like he bought stock
control arms from Carl, and found them to be defective. He bought custom-made
experimental racing control arms. If every vendor had to have Porsche factory perfection
with their parts and service, you would be paying thousands of dollars more. The vendors
who make parts for these cars are people like you and me. Not some huge company
with a customer service department, etc. Most of these places are one or two people,
trying to make cool stuff for our cars. If you want cool, weird, custom parts to modify
your car, you are taking a certain risk. If you want safe, tested parts, buy from the
Porsche dealership only. I had some defective parts from Devek back in the day,
but I am still appreciative that they offered those parts. Because it gave me an
option over factory stock parts.
I'd be curious if Greg would be willing to completely rebuild a customer's
stroker engine, if something went wrong and it blew? Honestly, it's impossible
to test every part to the same level the factory does. Carl puts his parts on
his racecar and thrashes the hell out of them. That's about as good as you
can do as an individual selling race parts...
What I said then, and will say again now, is that you are VERY lucky to have someone
out there making custom performance parts for your cars. It's not like he bought stock
control arms from Carl, and found them to be defective. He bought custom-made
experimental racing control arms. If every vendor had to have Porsche factory perfection
with their parts and service, you would be paying thousands of dollars more. The vendors
who make parts for these cars are people like you and me. Not some huge company
with a customer service department, etc. Most of these places are one or two people,
trying to make cool stuff for our cars. If you want cool, weird, custom parts to modify
your car, you are taking a certain risk. If you want safe, tested parts, buy from the
Porsche dealership only. I had some defective parts from Devek back in the day,
but I am still appreciative that they offered those parts. Because it gave me an
option over factory stock parts.
I'd be curious if Greg would be willing to completely rebuild a customer's
stroker engine, if something went wrong and it blew? Honestly, it's impossible
to test every part to the same level the factory does. Carl puts his parts on
his racecar and thrashes the hell out of them. That's about as good as you
can do as an individual selling race parts...