Vendor issues
#32
You can clearly see the LSD in the 3rd photo too.
#34
Rennlist Member
I think your best bet is to delete this thread and start over with one that says: this is what I am trying to do with my car, this is the problem I am having, etc. Leave the vendor and the quality of the product and your satisfaction out of it and focus on trying to get your car to work the way you want.
Often times 'vendor' issues are also 'customer' issues in which the vendor feels they have done enough or every thing they can or every thing that is resonable, while the customer does not feel the same way. Nobody here can help with that or will want to get in the middle of that. But if you apporach it as: here it the problem I am having with the setup on my car, people are more likely to be able and willing to help.
Often times 'vendor' issues are also 'customer' issues in which the vendor feels they have done enough or every thing they can or every thing that is resonable, while the customer does not feel the same way. Nobody here can help with that or will want to get in the middle of that. But if you apporach it as: here it the problem I am having with the setup on my car, people are more likely to be able and willing to help.
#35
Rennlist Member
Hello All,
I've had a problem with a 928 vendor and would like to get a feed back. I bought a suspension kit from a vendor that's has not properly worked as describe by the vendor. It’s been almost 2yrs and vendor still has not made good in his promises of helping. I even offered to drive to his location about 200miles away to show him the problem.
What action do you take when a vendor has given you the run around? Is it appropriate in this forum black ball the vendor?
I've had a problem with a 928 vendor and would like to get a feed back. I bought a suspension kit from a vendor that's has not properly worked as describe by the vendor. It’s been almost 2yrs and vendor still has not made good in his promises of helping. I even offered to drive to his location about 200miles away to show him the problem.
What action do you take when a vendor has given you the run around? Is it appropriate in this forum black ball the vendor?
"Just in case anyone else is considering buying this, I had a problem [detail here], so watch out."
But I've never had a problem that a 928 vendor didn't bend over backwards to resolve....
#36
Developer
Greg,
Thats the 2nd time in a week that you have flamed my sway bar kit for binding heim joints. Let me put this to rest for you.
As these photos show, when installed correctly, the rod ends are not bound and the travel is not limited by obstructions as you represent.
We did publish an upgrade in 2009 to our early kits, where the adjustable links were more angular, and all of our customers were offered upgrades to the new parts for the price of shipping alone. Everyone that wanted the new-and-improved parts got them.
Perhaps your customer did not get the upgrade or learn that it was available to him.Please inform him that it waits if he would just contact me.
Thats the 2nd time in a week that you have flamed my sway bar kit for binding heim joints. Let me put this to rest for you.
As these photos show, when installed correctly, the rod ends are not bound and the travel is not limited by obstructions as you represent.
We did publish an upgrade in 2009 to our early kits, where the adjustable links were more angular, and all of our customers were offered upgrades to the new parts for the price of shipping alone. Everyone that wanted the new-and-improved parts got them.
Perhaps your customer did not get the upgrade or learn that it was available to him.Please inform him that it waits if he would just contact me.
#37
Developer
Rluvsporsche,
I think we are the only vendor offering a Hypercoil/Bilstein kit, so I'm guessing you are talking about us.
I am sorry, but I do not recognise you by your handle, perhaps you could PM me your name or give me a call at 920-485-0928.
If I recall, your complaint was a clunk in the front tower area upon turning (but its been months since we spoke - if you are the guy I think you are). I am very interested in your noise, as our other kit owners do not have this issue.
I suggested because of your proximity (200 miles) that you bring it here so I could evaluate and hopefully resolve it for you in my shop. When we last spoke, we were going to schedule that.
Why dont you call or PM me and lets proceed with that plan.
I think we are the only vendor offering a Hypercoil/Bilstein kit, so I'm guessing you are talking about us.
I am sorry, but I do not recognise you by your handle, perhaps you could PM me your name or give me a call at 920-485-0928.
If I recall, your complaint was a clunk in the front tower area upon turning (but its been months since we spoke - if you are the guy I think you are). I am very interested in your noise, as our other kit owners do not have this issue.
I suggested because of your proximity (200 miles) that you bring it here so I could evaluate and hopefully resolve it for you in my shop. When we last spoke, we were going to schedule that.
Why dont you call or PM me and lets proceed with that plan.
#38
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Carl,
I just noticed something and I wanted some clarification. Is there a locking nut on the upper heim joint where it threads into the barrel body of the adjuster..? There seems to be a lower, but no upper.
Just curious....
Thanks,
I just noticed something and I wanted some clarification. Is there a locking nut on the upper heim joint where it threads into the barrel body of the adjuster..? There seems to be a lower, but no upper.
Just curious....
Thanks,
#39
#40
Former Vendor
Greg,
Thats the 2nd time in a week that you have flamed my sway bar kit for binding heim joints. Let me put this to rest for you.
As these photos show, when installed correctly, the rod ends are not bound and the travel is not limited by obstructions as you represent.
We did publish an upgrade in 2009 to our early kits, where the adjustable links were more angular, and all of our customers were offered upgrades to the new parts for the price of shipping alone. Everyone that wanted the new-and-improved parts got them.
Perhaps your customer did not get the upgrade or learn that it was available to him.Please inform him that it waits if he would just contact me.
Thats the 2nd time in a week that you have flamed my sway bar kit for binding heim joints. Let me put this to rest for you.
As these photos show, when installed correctly, the rod ends are not bound and the travel is not limited by obstructions as you represent.
We did publish an upgrade in 2009 to our early kits, where the adjustable links were more angular, and all of our customers were offered upgrades to the new parts for the price of shipping alone. Everyone that wanted the new-and-improved parts got them.
Perhaps your customer did not get the upgrade or learn that it was available to him.Please inform him that it waits if he would just contact me.
The pieces that I installed on my customer's car look nothing like these pieces, so obviously they must not have been yours. I wasn't trying to "flame" anyone...much less you...just telling a factual story.
BTW...just looking at your pictures....you might want to add an upper jamb nut to that drop link...you will find that the threads will last a lot longer. All the rod end manufacturers will tell you the same thing...a rod end without a jamb nut is not only going to fail, but is probably dangerous.
#41
Developer
Greg,
Glad to hear that sway bar you had trouble with was not mine. Thanks for your honesty.
For those that missed it - I posted the upgrade to our sway bar kit in June 2009, it is here: https://rennlist.com/forums/928-foru...-improved.html
It is possible that an early swaybar kit is still out there on a car where the owner did not get the notice we published an improvement. I emailed every customer who bought one of our kits about it, and posted it on the Renn, but you never know.
I improve our products as need arises. The steel upper a-arms we manufacture is another example. If you have our early steel upper a-arms with spherical bearing, and wopuld like the new-and-improved model with greasable ball joint, we have been exchanging them for customers for $80 plus shipping.
Glad to hear that sway bar you had trouble with was not mine. Thanks for your honesty.
For those that missed it - I posted the upgrade to our sway bar kit in June 2009, it is here: https://rennlist.com/forums/928-foru...-improved.html
It is possible that an early swaybar kit is still out there on a car where the owner did not get the notice we published an improvement. I emailed every customer who bought one of our kits about it, and posted it on the Renn, but you never know.
I improve our products as need arises. The steel upper a-arms we manufacture is another example. If you have our early steel upper a-arms with spherical bearing, and wopuld like the new-and-improved model with greasable ball joint, we have been exchanging them for customers for $80 plus shipping.
#42
Developer
I just noticed something and I wanted some clarification. Is there a locking nut on the upper heim joint where it threads into the barrel body of the adjuster..? There seems to be a lower, but no upper.
However, here is another case where I yield to the CW. There has been enough said about always using a jam nut on each end that we provide our customers with a for each end. Photos shown are my racecar. I didnt use it, but yes, we provide them for both ends of the turnbuckle barrel.
#44
Instructor
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#45
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Yes it has option code 220